Fri.Dec 01, 2023

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The Account Management KPIs You Should Be Tracking

Brooks Group

Whether your organization has a dedicated Account Management team, or your salespeople are in charge of managing their own accounts, it’s important to establish account management KPIs to measure performance and effectiveness. Put simply, strategic account management is all about responsiveness, problem-solving, customer satisfaction, and building long-term relationships that lead to additional revenue.

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Mark Graban & Greg Jacobson: Thanksgiving Processes, the AME Conference, Technology, Favorite Books [Podcast]

Kainexus

Here's the latest episode of the KaiNexus Continuous Improvement podcast, this time featuring another conversation with Mark Graban and Greg Jacobson.

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2024 Outlook: CEOs Reinvesting in Strategic Growth and Value Creation

SBI Growth

Despite the uncertain market conditions throughout 2023, most CEOs seemed to have stayed consistent with their value creation thesis, with an even split between those who chose to increase expenses and those who chose to maintain expenses while accelerating growth. More optimistic attitudes toward 2024 will see more CEOs shift towards increasing expenses though, as more companies seek to pursue growth more actively.

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5 Questions to Kickstart AI Implementation

OnStrategyHQ

In our last Strategy Collaborative Ask Us Anything session , we covered common questions related to AI implementation in your organization. This is certainly not a comprehensive guide for AI implementation in your organization! A comprehensive AI implementation is influenced directly by your organization’s strategic approach to AI, how it will impact creating value for your customers, improve the productivity for your team, and transform how to assemble your organization.

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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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Top 7 mistakes to avoid in a Client Onboarding Playbook

SmartKarrot

As a seasoned professional in the realm of Customer Success , I’ve witnessed firsthand the intricate dance of client onboarding. Crafting an effective Client Onboarding Playbook is an art, but it’s not immune to pitfalls. In this piece, I’ll delve into the top seven mistakes that can plague your playbook, drawing on my experience to guide you toward a seamless onboarding process.