Groove HQ

NOVEMBER 7, 2024

As your business expands, you might find yourself trapped in a vicious cycle of putting out fires, rather than strategically improving your service. The consequences? Inconsistent customer experiences, missed opportunities, and the gnawing sensation that your competitors are always one step ahead. But there’s good news. You can turn this situation around, and make your […] The post A Small Business Guide To Customer Service Quality Assurance appeared first on Groove Blog.

Small Business 105

Small Business Customer Experience 105

DemandFarm

NOVEMBER 7, 2024

Your work as a key account manager is similar to undertaking a long journey. You focus on each milestone, knowing the destination matters, but it’s the rhythm of the moment that keeps you going. If that sounds familiar, you’re already closer to the core of Robert Pirsig’s “Zen and the Art of Motorcycle Maintenance” than you might think. Pirsig’s book dives deep into concepts like quality, relationship and reaching the destination.

Key Account Management 52

Key Account Management Account Management Management Client Relationships 52

Sales Gravy

NOVEMBER 7, 2024

In this episode of The Sales Gravy Podcast, Jeb Blount sits down with Andy Matheou from RHM Staffing to dive deep into the challenges and triumphs of selling in the staffing industry. Andy shares his journey from individual contributor to a leadership role, offering invaluable insights on hustle, resilience, and the unique demands of staffing sales.

Leadership 78

Leadership Prioritization Sales Stakeholders 78

ProlifIQ

NOVEMBER 7, 2024

Salesforce Account Plans – Using Your CRM To Drive Strategy Salesforce account plans are a powerful feature within the Salesforce ecosystem, designed to streamline and enhance strategic account planning for B2B sales and account management professionals. Most teams that manage more complex accounts or sales cycles take information from the CRM, build out elaborate QBRs or “account plans”, and then let them sit idly.

Account Planning 52

Account Planning Account Management Decision-making CRM 52

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Sales Management

Groove HQ

NOVEMBER 7, 2024

Has your business struggled to optimize customer support with Outlook? Maybe you’ve found that emails get lost in the shuffle. Or you can’t figure out which support agents are under-performing, because there’s no concrete data to reference. I’ve been there before – working for an incredibly small team in ecommerce, attempting to provide effective support […] The post What’s the Best Outlook Alternative for Customer Support?

eCommerce 59

eCommerce 59

Force Management

NOVEMBER 7, 2024

In the past month, the Revenue Builders Podcast has hosted some insightful conversations with experienced sales leaders. They discussed their sales journeys, critical career moves, management advice and emerging technologies. We also heard some great perspectives from our hosts, John Kaplan and John McMahon. Tune in below to hear 2025 sales best practices from a variety of established minds in the sales world.

Publishing 73

Publishing Sales Management 73

Hubspot Sales

NOVEMBER 7, 2024

As a business owner, you’re bound to make some mistakes and encounter a few business failures. There’s no shame in that. And if it makes you feel any better, Alex Hormozi , CEO and Founder of Acquisiton.com , isn’t afraid to admit that he’s done this plenty of times in his entrepreneurship, investment, and philanthropy journeys. If anything, he’s more than happy to dish out all the details, including his strategies for how he bounced back.

Acquisition 105

Acquisition Procurement B2C Decision-making 105

FinListics Solutions

NOVEMBER 7, 2024

Approximately 10,000 baby boomers reach retirement age daily, creating a hidden knowledge crisis for sales teams across industries. With up to 70% of vital know-how stored only in employees' minds ( APQC ), the risk of losing essential insights is very real. As seasoned professionals retire, they take years of client relationship history, negotiation strategies, and nuanced industry expertise with them.

Client Relationships 81

Client Relationships Negotiation Sales 81

Aepiphanni

NOVEMBER 7, 2024

Poor customer service can drive away your best clients. Learn why investing in a strong customer support system is essential to keeping your customers happy, building referrals, and maximizing business growth.

Business Growth 59

Business Growth Customer Experience Leadership 59