Customer Think
JULY 14, 2024
During our recent customer advisory board (CAB) webinar focused on addressing top questions and challenges, the topic of CAB members learning from each other came up.
Peter Simoons
JULY 14, 2024
Open and transparent communication, both internally as well as externally with your partners, is one of the key success factors required for alliances & partnerships. It’s a simple concept, isn’t it? Unfortunately though, good communication is not as easy as it looks. In many of the alliance health checks I’ve performed for clients it appears that communication, or lack of, is the main cause of misalignment between partners.
Customer Think
JULY 14, 2024
Remember the days when shopping would involve leaving your house, buying a few items and then going home? We don’t either. A shift has occurred in retail, fuelled by technological advancements and a change in consumer expectations. Shopping is no longer just about the product but also about the experience.
Customer Think
JULY 14, 2024
Image source: Canva free Email has become increasingly powerful. As a marketing tool, it leads all other channels in ROI. Marketers love email because it remains cost-effective, instant, and the best way to meet customers where they are.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
JULY 14, 2024
The eCommerce industry has gained significant momentum in the last decade. People turned to the web for shopping during the global pandemic, further boosting the sector’s growth. This popularity surge got businesses scrambling to build online stores and sustain their market position. But customer preferences change with new trends emerging every day.
Customer Think
JULY 14, 2024
Phone Anxiety? You’re Not Alone Don’t like using the phone with customers or colleagues? Does the thought of making or answering a phone call at work make you anxious? Do you default to email or text even when you know using the phone is the better choice? You’re not alone.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
JULY 14, 2024
A friend just texted me from his Las Vegas hotel room and sent along a video of him and his son playing catch with their gloves and a baseball in their hotel room.
Customer Think
JULY 14, 2024
Podcast Today’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow.
Expert insights. Personalized for you.
68 
Let's personalize your content