Customer Think

SEPTEMBER 3, 2024

I originally wrote today’s post for Sprinklr. It appeared on their site on March 21, 2024. Customers’ expectations have evolved over time, so much so that they want brands to know them better than they know themselves, including anticipating and addressing their needs and issues even before they arise. Seems crazy, right?! It’s not.

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Groove HQ

SEPTEMBER 3, 2024

If you’re operating a small business, you’re always thinking about how to make your product or service as good as it can be. And you’re putting the best of those ideas into action. But are those changes having a tangible impact on customer satisfaction? Are there other areas where your resources would be better spent? […] The post 5 Approaches To Total Quality Management appeared first on Groove Blog.

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Management Small Business 52

Customer Think

SEPTEMBER 3, 2024

A customer-centric mission statement is a fundamental component for driving success in any organisation wanting to grow more profitably. It provides a clear direction and purpose, uniting the company towards shared objectives and fostering a sense of belonging.

Profitability 75

Profitability Decision-making Customer Experience Leadership 75

Cranfield Executive Development

SEPTEMBER 3, 2024

David Deegan, Executive Development Director at Cranfield School of Management, explains the value of lifelong learning and why overcoming the barriers to continued education opens up opportunities for individuals and organisations to grow and develop.

Management 52

Management Leadership 52

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Sales Management

Customer Think

SEPTEMBER 3, 2024

I love Seth Godin. I admire and respect him. I read his blog every day. And, by the way, he is just as nice in person as he is on screen. And his advice is usually 100% on point.

Digitalization 69

Digitalization Marketing 69

Cranfield Executive Development

SEPTEMBER 3, 2024

Ian Durant, non-executive chair of Warren Partners and Britvic PLC, shares his experiences and tips for successfully onboarding NEDs.

Onboarding 52

Onboarding 52

Help Scout

SEPTEMBER 3, 2024

Learn how to improve your customer support efficiency and elevate customer experience with the help of AI.

Customer Experience 45

Customer Experience 45

Customer Think

SEPTEMBER 3, 2024

Having a customer-friendly Point of Sale (POS) system for your business is crucial. However you handle your transaction, every part of the process that involves the customer needs to be easy for them, smooth, and fast. Unfortunately, traditional POS systems leave much to be desired in terms of usability for both customers and employees.

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Sales 59

Customer Think

SEPTEMBER 3, 2024

Improving the ecommerce customer experience has been a critical goal since 2020, when companies pivoted to digital channels and started investing heavily in technologies to make online shopping easier. In 2023, close to three quarters of companies increased their CX spending, but U.S.

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eCommerce Customer Experience Digitalization Marketing 40