Customer Think

JULY 27, 2024

To achieve extraordinary things, you must be bold. Unlocking success demands a dedication to what I term “The Golden Rules of CX.” Golden rules represent essential guidelines crucial for achieving success either broadly or within a specific endeavor. This is the first of a three-part series on nine golden rules for CX Success.

Customer Experience 119

Customer Experience Innovation Leadership 119

Customer Think

JULY 27, 2024

Customer satisfaction during the holiday season relies heavily on the speed and efficiency of your order fulfillment. Warehouse operations play a pivotal role in this process. To prepare your ecommerce business for your best holiday season yet, analyze the following fulfillment and warehouse metrics.

Supply Chain 105

Supply Chain eCommerce 105

Customer Think

JULY 27, 2024

In today’s digital landscape, where data services are the backbone of business operations, the quality of customer support can make or break a company’s reputation and success. As businesses increasingly rely on these services for critical operations like data storage, processing, and replication, the need for reliable and efficient support becomes paramount.

Management 59

Management Digitalization 59

Customer Think

JULY 27, 2024

Have you ever had an experience of going to a store and found that you have to wait in a long queue to pay? Frustrating, right? This is how shopping used to be.

Meetings 52

Meetings 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Customer Think

JULY 27, 2024

Customer Experience is a very important part of advancing your brand. In fact, as I like to say, CX is the delivery of your brand. When you think about your Brand Promise, your Marketing team spends a lot of time and energy developing and designing it.

Customer Experience 40

Customer Experience Organization Marketing 40