Customer Think

JULY 27, 2024

To achieve extraordinary things, you must be bold. Unlocking success demands a dedication to what I term “The Golden Rules of CX.” Golden rules represent essential guidelines crucial for achieving success either broadly or within a specific endeavor. This is the first of a three-part series on nine golden rules for CX Success.

Customer Experience 119

Customer Experience Innovation Leadership 119

Customer Think

JULY 27, 2024

Customer satisfaction during the holiday season relies heavily on the speed and efficiency of your order fulfillment. Warehouse operations play a pivotal role in this process. To prepare your ecommerce business for your best holiday season yet, analyze the following fulfillment and warehouse metrics.

Supply Chain 105

Supply Chain eCommerce 105

Customer Think

JULY 27, 2024

In today’s digital landscape, where data services are the backbone of business operations, the quality of customer support can make or break a company’s reputation and success. As businesses increasingly rely on these services for critical operations like data storage, processing, and replication, the need for reliable and efficient support becomes paramount.

Management 59

Management Digitalization 59

Customer Think

JULY 27, 2024

Have you ever had an experience of going to a store and found that you have to wait in a long queue to pay? Frustrating, right? This is how shopping used to be.

Meetings 52

Meetings 52

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What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

Sales Management

Customer Think

JULY 27, 2024

Customer Experience is a very important part of advancing your brand. In fact, as I like to say, CX is the delivery of your brand. When you think about your Brand Promise, your Marketing team spends a lot of time and energy developing and designing it.

Customer Experience 40

Customer Experience Organization Marketing 40