45 Best Questions To Ask Your Client to Get to Know Them
Account Manager Tips
NOVEMBER 4, 2023
Get the conversation started with the 45 best questions to ask your client to get to know them, reveal new opportunities and hidden risks.
Sat.Nov 04, 2023
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Data Is At The Heart of a Great Experience
Customer Think
NOVEMBER 4, 2023
I originally wrote today’s post for CX Network. It appeared on their site on July 27, 2023. Data is at the heart of designing and delivering a great customer experience. Without data, you’re literally flying blind. But there’s so much data! And so many different kinds of data. Let’s start there.
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45 Best Questions To Ask Your Client to Get to Know Them
Account Manager Tips
NOVEMBER 4, 2023
Get the conversation started with the 45 best questions to ask your client to get to know them, reveal new opportunities and hidden risks.
Unlocking the Power of Customer Shadowing: A Must-Have Tool for Business Leaders
Customer Think
NOVEMBER 4, 2023
Most business leaders garner consumer insights by talking to and formally surveying their customers. Less frequently, leaders will seek to understand customers by watching their behavior throughout their journey.
AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work
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What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.
The science behind repairing trust – Interview with Professor Peter Kim
Customer Think
NOVEMBER 4, 2023
Podcast Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a newly published book called How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired.
“Only an 8? Not a 10 today?” Gamed HealthCare Surveys
Customer Think
NOVEMBER 4, 2023
What’s going on with Providence’s healthcare surveys? Does Providence’s CEO Rod Hochman want to execute a strategy based on gamed survey data? Seems unlikely. Or is Providence Health & Services unaware that it collects deeply flawed survey data? Seems more likely.
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