Flevy

JUNE 28, 2024

The concept of Core Competence was first introduced by C. K. Prahalad and Gary Hamel in 1990, in their article The Core Competence of the Corporation. Since then, this term has become part of the general business vernacular. Companies constantly claim various things to be part their “core competencies.” But, are these really Core Competencies?

Supply Chain 89

Supply Chain Software Software Manufacturing 89

SBI Growth

JUNE 28, 2024

Most companies fail to realize that they could be generating an uplift of two to five percent from every sales rep just by adjusting their compensation plan to focus on incentivizing the right behaviors , which—spoiler alert—many companies do not.

Sales 71

Sales Profitability 71

Planview

JUNE 28, 2024

When delivery time is slow and unpredictable, demand exceeds capacity, and constraints and dependencies are poorly understood, it’s hard to deliver fast or pivot quickly. And now, paired with a sluggish economic environment, these factors put increasing pressure on anyone who’s focused on creating and delivering business value faster (read: everyone).

Banking 59

Banking Publishing Decision-making Prioritization 59

Kainexus

JUNE 28, 2024

Operational excellence is a management philosophy that focuses on continuously improving an organization's processes, systems, and workflows to optimize performance and deliver value to customers. Operational excellence happens when an organization consistently and reliably outperforms the competition through constant improvement and a dedication to customer value.

Leadership 63

Leadership Customer Value Organization Management 63

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

JUNE 28, 2024

TikTok is great at transforming creative little videos into mass-consumed art, but it’s even better at math. Take the ratios behind the launch of its TikTok Shop, which enables merchants to sell directly to TikTok users through the app. In September 2023, when the social platform introduced TikTok Shop in the U.S.

Digitalization 52

Digitalization Marketing 52

Flevy

JUNE 28, 2024

The Telecommunications (Telecom) industry is a dynamic and essential sector, driving connectivity and communication across the globe. This industry encompasses various services, including voice, data, and video transmission, and is fundamental to the functioning of modern economies. With the rapid proliferation of mobile devices, the expansion of broadband infrastructure, and the advent of 5G technology, the Telecom industry is poised for significant growth.

Telecommunications 52

Telecommunications Innovation Artificial Intelligence Cybersecurity 52

ClearPoint Strategy

JUNE 28, 2024

Learn how your organization can uncover efficiency gains with the help of ClearPoint.

Organization 40

Organization 40

Customer Think

JUNE 28, 2024

Does the customer always get what they want in terms of product and service? The answer is often “no”. Frequently the customer has to put up with what they are offered or what is available. This can happen for a number of reasons, such as lack of opportunity, choice, or competition.

52

52

Customer Think

JUNE 28, 2024

I wrote today’s post for RingCentral. It covers a joint research study they conducted in partnership with Metrigy about the impact that AI is having on both the employee experience and the customer experience.

Customer Experience 52

Customer Experience Artificial Intelligence 52