Vantage Partners
SEPTEMBER 26, 2024
“We know which providers move faster or slower. It doesn’t really show up on any formal selection criteria, but some providers aren’t even going to hear from us because we know it will take them too long to respond.
Force Management
SEPTEMBER 26, 2024
The sales kickoff (SKO) is where you the stage for what’s coming, explain what’s changed and chart the path for success in the next year. But let’s get real. Rallying the troops and rah-rah speeches are great, but they are not what helps land high-value accounts or meet the growth imperative. Moving the needle comes by taking direct action on the day-to-day selling motion.
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SBI Growth
SEPTEMBER 26, 2024
At an event in Washington, D.C. earlier this month , we talked about the “profitability paradox” to describe what businesses are facing in today’s market environment. In simpler times, it was common sense that businesses that invested more in growth could expect to see greater returns.
Customer Think
SEPTEMBER 26, 2024
In this article, I explore the often-overlooked elements of strategy development to avoid simply repeating common discussions on this topic. Article source: [link] Introduction A well-executed B2B customer experience (CX) strategy can be the cornerstone of long-term success in today’s competitive landscape.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Kainexus
SEPTEMBER 26, 2024
Business transformation is a crucial journey that strategically revamps an organization's processes, technologies, and business models to boost efficiency, competitiveness, and customer value. In today's fast-paced environment, embracing business transformation enables organizations to achieve sustainable success. This article provides straightforward and actionable steps any organization can take for successful business transformation.
Customer Think
SEPTEMBER 26, 2024
In today’s fast-evolving business world, I believe operational efficiency and customer experience (CX) have emerged as the two most critical factors for success. In the past, they were seen as separate concerns — operations was about cost and efficiency, while CX focused on customer satisfaction.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
SEPTEMBER 26, 2024
The latest edition of the International Journal of Sales Transformation focuses on a topic that is already having a profound impact on the future of the sales profession: how to best leverage the growing power of Artificial Intelligence.
Customer Think
SEPTEMBER 26, 2024
Every contact center wants to hire or train the best CX agents, but not every agent has what it takes to do the job well. When contact centers think about the top qualities of a customer service agent they may think of attention to detail, empathy, problem solving, and more.
Customer Think
SEPTEMBER 26, 2024
Salesforce CPQ (Configure, Price, Quote) is a powerful tool for automating sales processes and enhancing operational efficiency. However, like any complex system, its success largely depends on how well it’s implemented.
Customer Think
SEPTEMBER 26, 2024
According to Zendesk, 67% of customers prefer self-service over speaking to a company representative. Imagine that! We live in a world where people would rather troubleshoot their tech issues on their own than sit on hold, waiting for help. It’s no surprise, really – speed, convenience, and control have become necessities for customer satisfaction.
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Customer Think
SEPTEMBER 26, 2024
The Federal Trade Commission is bringing forth new legislation that seeks to tackle the growing problem of fake reviews by beefing up their ability to take action against entities that use dishonest practices to artificially boost their brand’s online image and credibility. Statistics reveal that 88.3% of consumers can spot fake reviews.
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