Force Management
SEPTEMBER 26, 2024
The sales kickoff (SKO) is where you the stage for what’s coming, explain what’s changed and chart the path for success in the next year. But let’s get real. Rallying the troops and rah-rah speeches are great, but they are not what helps land high-value accounts or meet the growth imperative. Moving the needle comes by taking direct action on the day-to-day selling motion.
Sales Gravy
SEPTEMBER 26, 2024
Sales professionals are always looking for fresh strategies to boost their performance and outshine the competition. Surprisingly, one key factor that’s often neglected is their physical fitness for sales. On this episode of the Sales Gravy Podcast, Jeb Blount discusses how physical fitness impacts sales success with online fitness coach Josh Hulsebosch.
Kainexus
SEPTEMBER 26, 2024
Business transformation is a crucial journey that strategically revamps an organization's processes, technologies, and business models to boost efficiency, competitiveness, and customer value. In today's fast-paced environment, embracing business transformation enables organizations to achieve sustainable success. This article provides straightforward and actionable steps any organization can take for successful business transformation.
Customer Think
SEPTEMBER 26, 2024
In this article, I explore the often-overlooked elements of strategy development to avoid simply repeating common discussions on this topic. Article source: [link] Introduction A well-executed B2B customer experience (CX) strategy can be the cornerstone of long-term success in today’s competitive landscape.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Vantage Partners
SEPTEMBER 26, 2024
“We know which providers move faster or slower. It doesn’t really show up on any formal selection criteria, but some providers aren’t even going to hear from us because we know it will take them too long to respond.
Customer Think
SEPTEMBER 26, 2024
The latest edition of the International Journal of Sales Transformation focuses on a topic that is already having a profound impact on the future of the sales profession: how to best leverage the growing power of Artificial Intelligence.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
SEPTEMBER 26, 2024
In today’s fast-evolving business world, I believe operational efficiency and customer experience (CX) have emerged as the two most critical factors for success. In the past, they were seen as separate concerns — operations was about cost and efficiency, while CX focused on customer satisfaction.
Groove HQ
SEPTEMBER 26, 2024
Mark Cuban’s takeover of the Dallas Mavericks is one of the best examples of a successful winback campaign. The team was in dire straits, and Cuban understood that winning back customers was crucial to the team’s revival. So he took a bold, personal approach, setting up his desk in the sales office and directly calling […] The post 5 Steps for Creating a Customer Winback Campaign appeared first on Groove Blog.
Customer Think
SEPTEMBER 26, 2024
Every contact center wants to hire or train the best CX agents, but not every agent has what it takes to do the job well. When contact centers think about the top qualities of a customer service agent they may think of attention to detail, empathy, problem solving, and more.
Customer Think
SEPTEMBER 26, 2024
Salesforce CPQ (Configure, Price, Quote) is a powerful tool for automating sales processes and enhancing operational efficiency. However, like any complex system, its success largely depends on how well it’s implemented.
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What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.
Customer Think
SEPTEMBER 26, 2024
According to Zendesk, 67% of customers prefer self-service over speaking to a company representative. Imagine that! We live in a world where people would rather troubleshoot their tech issues on their own than sit on hold, waiting for help. It’s no surprise, really – speed, convenience, and control have become necessities for customer satisfaction.
Customer Think
SEPTEMBER 26, 2024
The Federal Trade Commission is bringing forth new legislation that seeks to tackle the growing problem of fake reviews by beefing up their ability to take action against entities that use dishonest practices to artificially boost their brand’s online image and credibility. Statistics reveal that 88.3% of consumers can spot fake reviews.
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