Wed.Apr 17, 2024

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How Transformation in Healthcare Improves Decisions | KaiNexus

Kainexus

Transformation in healthcare involves integrating technology to improve patient care, streamline administrative processes, and enhance overall efficiency within the healthcare system. Operational decisions are crucial in healthcare by determining resource allocation, staffing levels, and workflow management, ultimately improving patient outcomes and organizational performance.

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[Infographic] 11 Best Practices for Sales Onboarding

RAIN Group

When it comes to sales performance, getting the most out of your team starts with strong onboarding. Organizations with effective onboarding are 6.3x more likely to prepare their new sales hires to succeed.

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[Book Review] Jonah Berger Unveils the Hidden Power of Words

Customer Think

” Saying you ‘recommend’ rather than ‘like’ something makes people 32 percent more likely to take your suggestion.” “Adding more prepositions to a cover letter makes you 24 percent more likely to get the job.” “And saying ‘is not’ rather than ‘isn’t’ when describing a product makes people pay three dollars more to get it.

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The ultimate guide to contractor management software with tips and benefits

PandaDoc

In this article, we’re going to learn all about contractor management software (CMS). Contractor management software is a tool that helps organizations streamline and automate the processes related to hiring, onboarding, monitoring, and evaluating external contractors and vendors. The market for construction software is expected to reach $3.875 billion by 2030.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Get Off the Functional Performance Hamster Wheel. Take the Plunge into Emotional CX

Customer Think

Transactions and relationships are intrinsically interrelated but are inherently different. Measuring and managing both makes sense. What’s more important and companies typically fail to gauge, however, is distinguishing between functional or fCX and emotional or eCX.

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A Study in Contrasts: Companies That Go the Distance, and Those That Don’t…

Strategic Communications

Whatever happened to… Over the past decade, we’ve seen a number of iconic brands simply disappear without a great deal of fanfare. On the other hand, we’ve seen the meteoric rise of new players that quickly captured the hearts, minds—and wallets—of consumers. But will they be able to sustain their gains? Only time will tell. Here we take a look at some of the “losers,” and some of the “winners” and try to determine what it is that keeps a brand strong.

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The ultimate guide to contractor management software with tips and benefits

PandaDoc

In this article, we’re going to learn all about contractor management software (CMS). Contractor management software is a tool that helps organizations streamline and automate the processes related to hiring, onboarding, monitoring, and evaluating external contractors and vendors. The market for construction software is expected to reach $3.875 billion by 2030.

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Two thirds of UK customers may be vulnerable but not obviously so

Customer Think

Last year, I spoke to Darren Rushworth, President of NICE International, about the UK’s Financial Conduct Authority (FCA) new Consumer Duty regulations and how they were designed to protect consumers, particularly vulnerable ones, and drive better outcomes across the financial services sector.

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A definitive guide to how to calculate sales ACV, the difference between ACV & ARR, plus examples

PandaDoc

“What is ACV in sales?”, we hear you ask. Well, are you a SaaS company or an organization that deals with yearly or multiyear subscriptions and/or contracts? If so, it’s a key metric you might be missing out on. In this article, we’ll teach you all you need to know about ACV. Key takeaways ACV stands for “annual contract value.” It’s a metric that tells you about the yearly revenue generated by individual contracts.

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Three Tips for Better Support

Customer Think

Betsy was a 1999 Amazon Green Ford F-150, the first vehicle I ever purchased. I’m not sure how my truck got the name Betsy or why it stuck, but it did.

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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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Baseball, The Toad and Coaching Unresponsive Salespeople

Customer Think

I walked into the house with Dinger and a baby toad hopped in with us, snuck under the closet door and disappeared. When I first spotted the toad, I thought it was a tiny piece of mulch and didn’t give it a second thought.

Sales 52
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New to Sales? Here’s What You Must Keep in Mind

Customer Think

A first-time sales representative goes through a lot of pressure. While there’s a pressure of closing deals faster, he often remains unsure what/how to approach. Industry experts believe successful sales is the outcome of emotional connection with your customers.

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From a Data Die-Hard: How to Write Good Survey Questions

Customer Think

Does your company issue customer surveys, but you’re not getting the insights you need? Read on for a quick class on how to write good survey questions that result in objective, actionable data. Are you looking to improve your data right away and don’t want to read this entire post?

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Leadership, storytelling and why it is an art and it needs to be taught – Interview with Gareth Higgins

Customer Think

Podcast Today’s interview is with Gareth Higgins, who writes and speaks about the power of storytelling to shape our lives and world, peace and justice, and how to take life seriously without believing your own propaganda.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!