Groove HQ

NOVEMBER 15, 2024

It’s 9:03 AM. Hannah, your newest customer support rep, juggles complex queries while frantically searching through scattered documents and outdated wikis. Sound familiar? This daily struggle is why many small businesses are turning to internal knowledge base software as their customer support secret weapon. Imagine this instead: Hannah logs into a centralized knowledge management system, […] The post How To Use Internal Knowledge Base Software To Improve Customer Support appeared fi

Software 59

Software Software Small Business Management 59

SalesGlobe

NOVEMBER 15, 2024

In a national retail setting, sales representatives were initially responsible for handling all wireless transactions, creating long wait times and frustrating customers. The support staff, originally hired for inventory management and other operational duties, were underutilized and had outdated job descriptions that no longer fit the stores’ needs.

Acquisition 52

Acquisition Sales Telecommunications Retail 52

Hubspot Sales

NOVEMBER 15, 2024

I was recently assigned the task of forecasting demand for a project. I set to work using my usual methods, but I’ve not explored AI in demand forecasting. My recent project got me thinking about AI's role and whether AI could (a) aid the demand forecasting process and (b) save time. I needed expert advice to help me with this, so I connected with 23 professionals, including sales professionals, directors, and heads of growth and marketing, to hear how AI is revolutionizing demand and sales fore

Decision-making 52

Decision-making CRM Marketing Sales 52