The Center for Sales Strategy

JUNE 11, 2024

Professional athletes have coaches. Oscar-winning actors have coaches. Pop icons have coaches. Wait!? Even people who have been in the business for a long time? Why do they need coaches? That’s easy! Top performers, whether they are professional athletes, Oscar-winning actors, pop icons, or sales professionals, are not content with just being good. They strive to maintain their edge, stay on top, and climb even higher.

Sales 119

Sales 119

Customer Think

JUNE 11, 2024

What is the employee experience and customer experience ROI connection? Let’s take a look at all the players and definitions. Business value is: — Created primarily by ALL non-customer-facing employees and suppliers. — Communicated by Marketing and Sales employees. — Fulfilled by Operations and Service Delivery employees and partners. — Rescued by Service Recovery employees.

Customer Experience 122

Customer Experience Suppliers Communication Marketing 122

Force Management

JUNE 11, 2024

There are a lot of sales training organizations out there. It can be difficult to cut through the noise and find the solution that is right for your company. IIn case we haven't worked together yet, here's a look at how the Force Management approach is different and drives success and immediate impact for our customers.

Sales Training 76

Sales Training Sales Organization Management 76

Customer Think

JUNE 11, 2024

Image Rights for ECXO.org: Generated by MidJourney and DALL-E A Comprehensive Analysis of AI’s Impact on the Employee Experience As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement.

e-Learning 102

e-Learning Onboarding 102

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Kainexus

JUNE 11, 2024

In the increasingly complex and rapidly evolving world in which we operate, business transformation has become crucial for organizations striving to stay competitive and relevant. Business transformation refers to the fundamental and profound changes an organization undergoes to adapt to new market conditions, technological advancements, or shifts in consumer behavior.

Digital Transformation 70

Digital Transformation Innovation Digitalization Organization 70

Customer Think

JUNE 11, 2024

In this episode of the Sales Leadership Awakening Podcast, Dan Flanagan, Chief Sales Officer at BluSky Restoration Contractors, shares his company’s remarkable growth journey from $5 million to $700 million in revenue. He underscores the importance of remaining teachable, coachable, and diligently striving for success, viewing these qualities as indispensable for personal and professional growth.

Sales Leadership 64

Sales Leadership Leadership Sales 64

Customer Think

JUNE 11, 2024

Today’s post was originally written for MarTech. It appeared on their site on March 26, 2024. Over the years, I’ve written about multichannel and omnichannel experiences.

64

64

Cranfield Executive Development

JUNE 11, 2024

"High Performance Leadership is the most impactful programme I’ve been on; it’s given me tools, techniques and perspective that I will be able to put to positive use every day.

Leadership 52

Leadership 52

Customer Think

JUNE 11, 2024

In my first post (which you can read here), in a series of posts about “First Principles Based Leadership”, I shared the importance of developing five types of awareness (self, social, cultural, contextual and systems) in order to build that foundation for becoming a First Principles based leader.

Leadership 59

Leadership 59

AchieveIt

JUNE 11, 2024

Every business, organization or company has a fundamental purpose and specific audience that they aim to help. Whether you’re a small startup or a global enterprise, your business should have a statement that represents these values and describes the needs your business was created to fulfill. Mission and vision statements allow you to define your business goals and philosophy by reflecting on the work you do and how it achieves specific objectives.

Decision-making 52

Decision-making Organization Stakeholders Communication 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

JUNE 11, 2024

Artificial Intelligence (AI) is transforming the business landscape. Companies are leveraging AI to optimize operations, enhance customer experiences, and drive innovation. With AI, businesses can analyze vast amounts of data quickly and accurately, leading to better decision-making. This technology also helps in automating routine tasks, allowing employees to focus on more strategic initiatives.

Digital Transformation 59

Digital Transformation Artificial Intelligence Digitalization Innovation 59

Flevy

JUNE 11, 2024

The Consumer Electronics industry is a dynamic and rapidly evolving sector that touches nearly every aspect of modern life. From smartphones and tablets to smart home devices and wearables, consumer electronics are integral to communication, entertainment, and everyday convenience. According to Deloitte, the global consumer electronics market is projected to grow at a CAGR of 8% from 2021 to 2026, driven by technological advancements and increasing consumer demand for connected devices.

Supply Chain 52

Supply Chain Manufacturing Artificial Intelligence Energy and Utilities 52

Customer Think

JUNE 11, 2024

Every day, we see people gathering in bars and restaurants to watch a sporting event, flocking to theaters to be mesmerized by actors and actresses or coming home from a business meeting, inspired by hearing a powerful, motivational speaker. What’s the common thread?

Sales 59

Sales Meetings 59

Help Scout

JUNE 11, 2024

Explore real-world examples and best practices for implementing AI effectively in customer service.

49

49

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Customer Think

JUNE 11, 2024

In his classic 2006 book, The Fifth Discipline, Peter Senge identified a future where progressive learning organizations would produce skilled, value producing knowledge workers. Nowhere is this more true than in the goal of an enterprise to produce value for both employees and customers.

Organization 59

Organization Customer Experience 59

PandaDoc

JUNE 11, 2024

What is B2B sales, and what strategies can you use to maximize your success? Whether you’re a B2B-native startup or an established direct-to-consumer company pivoting to B2B sales, this guide will walk you through everything you need to know about B2B. From the benefits and types of B2B sales to key best practices, strategies, and more, let’s dive into the world of business-to-business selling.

B2B 52

B2B B2C Sales Decision-making 52

Customer Think

JUNE 11, 2024

The News On June 5, 2024, SAP announced that it entered into a definitive agreement to acquire WalkMe. Walkme is a leader in the digital adoption platform (DAP) market. DAPs are about the elimination of digital friction from workflows to turn the business application tech stack into a competitive advantage.

Digitalization 49

Digitalization Marketing 49

PandaDoc

JUNE 11, 2024

Sales teams have a lot on their plates and, in the past, they often ended up spending more time on administrative tasks than building relationships with prospects and customers. But today, they’re starting to think differently about how they use their time. For almost a third of sales reps, their top goal for this year is making the sales process more efficient , and for 23%, using data more effectively is the priority.

Customer Experience 52

Customer Experience Sales CRM Government 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

Customer Think

JUNE 11, 2024

In my last post, I shared the importance for leaders to work on five different kinds of awareness (self, social, cultural, contextual and systemic). Today and in the next four posts, I will delve into how can we go about cultivating and improving each one of these awareness.

Leadership 45

Leadership 45

Customer Think

JUNE 11, 2024

Starbucks Author and Consultant As someone who worked with Starbucks leadership when Howard Schultz was at the helm and since I’ve authored two books about the company (The Starbucks Experience and Leading the Starbucks Way), I look to the brand for lessons in prosperous and challenging times.

Leadership 45

Leadership Customer Experience 45