Thu.Aug 29, 2024

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AI in the Spotlight: How Retailers Can Streamline Operations and Improve Long-Term Business Performance

Customer Think

2024 survey results show that many retailers already use or are actively working toward adopting AI-powered tools. The data reveals that one-third are assessing or piloting AI initiatives. However, larger retailers are outpacing smaller businesses, with two-thirds reporting AI adoption (55 percent higher than the industry adoption rate).

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Critical SKO Advice for Leaders: Lead from the Front

Force Management

The sales kickoff is a galvanizing moment for a sales organization, rallying the team around their purpose, strategy and goals for the year. As a sales leader, you've likely been a part of many of these kickoff events, and you may be familiar with the quick fizzle that sometimes happens once everyone gets back to their daily responsibilities. Driving behavior change with a SKO is no small feat, but consider the stakes - increasing competition, aggressive sales objectives, and highly guarded budg

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Why Episodic Sales Training Fails and How to Fix It feat. Dayna Williams

Sales Gravy

On this episode of The Sales Gravy Podcast, Jeb Blount Jr. sits down with Dayna Williams to discuss cutting-edge strategies for sales success. She gives expert insights on how to develop a winning sales culture, boost your team's performance, and leverage the power of Sales Gravy University for unparalleled training opportunities. Key Takeaways - Shift from Episodic Training: Traditional sales training has often been episodic, focused on reactive, one-time events that don't drive long-term behav

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H1 FY24 Update: GTM Efficiency Continues to Decline

SBI Growth

Many companies found themselves in a worst of both worlds situation in 2023, struggling to deliver growth while managing a continuing increase in go-to-market expense. Commercial efficiency is eroding. As we look at early returns from 2024, there is little to suggest the tide has turned.

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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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The Role of Emotional Intelligence in Marketing: Building Authentic Connections with Customers

Customer Think

When it comes to marketing, connecting with customers on a deeper, more meaningful level is essential for driving sales and fostering loyalty. One of the most effective ways to achieve this is through the application of emotional intelligence (EI) in marketing.

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6 Customer Acquisition Challenges Small Businesses Face (And How To Overcome Them!)

Groove HQ

You poured your heart and soul into building your dream business. You know you’ve got a fantastic product or service to offer. Yet the big question still looms: how do you get people to actually buy it? Attracting customers often feels like an uphill battle. That’s especially true when you’re faced with customer acquisition challenges […] The post 6 Customer Acquisition Challenges Small Businesses Face (And How To Overcome Them!

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Enterprise workflow management 101 — what is it and how to pick the right software

PandaDoc

Each large organization has dozens, if not hundreds, of workflows that ensure its smooth operation. Managing all these workflows is complex, but it doesn’t have to be difficult if you build the right processes and use the right tools. In this article, we’ll discuss the ins and outs of enterprise workflow management and see how you can use automation to streamline your workflows and make sure they’re as efficient as possible.

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How to Develop IT Policies and Procedures

Customer Think

In today’s rapidly evolving technological landscape, robust IT policies and procedures are not just a necessity—they are essential for safeguarding an organization’s data, ensuring compliance with legal requirements, and maintaining operational efficiency. Developing comprehensive IT policies and procedures involves a systematic approach that aligns with the specific needs and objectives of your organization.

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The ClearPoint Strategy Success Framework: Align Organization

ClearPoint Strategy

Create synergy in your strategy.

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Restaurant Prices Surge. Are Supermarkets Responding Competitively?

Customer Think

Clamshell container or plastic? U.S. consumers might gripe about rising food prices, but when it comes to tonight’s meal, many opt to shell out more for a restaurant than the supermarket. We’re talking a significant number of clams, too. U.S. Consumer Price Index (CPI) figures show overall food prices rose by 2.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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How to Use AI for Sales Qualification

Hubspot Sales

One time, when I worked for IBM, I asked a prospect from a well-known engineering software company if they had determined a budget for their digital transformation initiative. He replied, “Oh, you are doing BANT qualification? I’ll make it easy for you. My budget is X, I am the project lead, I just described our needs, and our timeframe is four to six months.

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Top CRM Trends To Follow As The Fall Conference Season Heats Up

Customer Think

Its only a couple of weeks away from CRM conference season – Oracle’s Cloud World is in Las Vegas from September 9-12; Salesforce’s Dreamforce is in San Francisco from September 17-19; Hubspot’s Inbound is in Boston from September 18-20 to name a few.

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Trend: SaaS Companies are Moving to Usage-Based Pricing – Are Support Centers Ready?

Customer Think

The trend towards Usage-Based Pricing (UBP) is gaining momentum among SaaS companies. According to OpenView Venture Partner’s 2023 State of Usage-Based Pricing Report, 61% of providers were actively making the shift last year. UBP offers appealing flexibility and exact billing for customers, charging them only for what they use.

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“Time Is Money”: White House Emphasizes Importance of CX with New Directives

Customer Think

The Biden-Harris administration, which has prioritized CX improvements in federal agencies since as early as December 2021, has now set its sights on the private sector. The “Time Is Money” initiative, launched just last week, represents a notable expansion in efforts to address subpar corporate CX practices.

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How to Prove Marketing Value: Demonstrate Content ROI and Contribution to Sales

Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten