Customer Think

AUGUST 17, 2024

Recently, Bob Newhart, a famous comedian and actor, passed away. He started his career as a stand-up comedian and eventually hit it big on television, starring in a TV series aptly named The Bob Newhart Show.

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Customer Think

AUGUST 17, 2024

The Future is Self-Service: How Businesses Can Thrive in a Gen Z and Millennial-Driven Market Generational differences always have, and always will influence consumer preferences.

Organization 72

Organization Meetings Digitalization Marketing 72

Customer Think

AUGUST 17, 2024

Image generated by DALL-E and Eric Karofsky Creating quality customer experiences (CX) is no longer a luxury but an imperative. Consumer expectations are ever on the rise, and those organizations that foster experiences that meet and exceed expectations will see dramatic benefits. At the heart of a customer-centric company is a CX governance structure.

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Government Organization Profitability Customer Experience 69

Customer Think

AUGUST 17, 2024

To learn more about consumers’ changing preferences, my company, Bazaarvoice, did a survey where we asked over 8,000 global shoppers about the content they like to consume. According to the research, video-based user-generated content (UGC) has become a driving force in influencing purchases.

Digitalization 69

Digitalization Marketing 69

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Sales Management

Customer Think

AUGUST 17, 2024

Have you ever been involved in a high-consideration buying decision?

Marketing 60

Marketing Sales Digitalization 60

Customer Think

AUGUST 17, 2024

Approval process automation has revolutionized the way businesses operate, offering streamlined workflows, faster decision-making, and improved efficiency. However, while the benefits of automating approval processes are numerous, many organizations fall into common traps that hinder the full potential of these systems.

Decision-making 59

Decision-making Organization 59

Customer Think

AUGUST 17, 2024

During the numerous webinars we host in which we provide helpful guidance to customer advisory board (CAB) managers, we always love to learn about the issues they may be challenged with in running their own CAB programs.

Meetings 59

Meetings Management 59

Customer Think

AUGUST 17, 2024

International travel has been gaining momentum since global restrictions driven by the pandemic stopped it in its tracks in early 2020. A steady rise in passengers is set to continue this year and match the levels recorded in 2019.

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