Customer Think
SEPTEMBER 20, 2024
Managing the employee lifecycle is critical to an organization’s success. This includes the key stages of onboarding, promotion, offboarding, and everything in between. Each function requires precise coordination between human resources (HR) and information technology (IT). Yet, this coordination often presents challenges, especially when departments operate within separate silos.
Strategic Planning and Management Insights
SEPTEMBER 20, 2024
In a recent episode of the Strategy and Leadership podcast , Anthony Taylor sat down with Toby Southgate , the global CEO of Forsman & Bodenfors , to discuss the intricacies of leading a global creative agency. With a background that includes a stint as Chief Growth Officer at McCann World Group, Toby brought a wealth of experience to the conversation.
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Customer Think
SEPTEMBER 20, 2024
The news Dreamforce 2024 has (almost) started and the announcements are pouring in. Unsurprisingly, many of them are about AI, generative AI, Slack, and of course, agents. One of the major announcements that Salesforce made these days is about the release of Agentforce.
Brooks Group
SEPTEMBER 20, 2024
As a sales leader, you know filling the top of the sales funnel is as important as closing deals. Without new opportunities, your sales team will never make quota. Success depends on effective prospecting. Your job is to help your team develop a sales prospecting plan. Here are eight tips for coaching your sales professionals to fill their pipelines with qualified prospects that lead to sales. 1.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
SEPTEMBER 20, 2024
Image by Eric Karofsky Customer Experience (CX) is no longer a “nice-to-have” but is a core driver of business performance, and is most successful when it is driven from the top down and integrated into the DNA of the organization.
ClearPoint Strategy
SEPTEMBER 20, 2024
Struggling with balanced scorecard implementation? Discover 7 common challenges, from data management to version control, and learn how software solutions can help.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
SEPTEMBER 20, 2024
As we step into an era dominated by AI, the landscape of customer experience (CX) is undergoing a seismic shift. Artificial Intelligence isn’t just changing how businesses interact with customers; it’s fundamentally altering customer behavior.
Customer Think
SEPTEMBER 20, 2024
In today’s rapidly changing business environment, diversity and inclusion have become more than just buzzwords—they are essential for innovation, growth, and long-term success. Inclusive leadership isn’t just about meeting diversity quotas; it’s about creating an environment where every individual feels valued, heard, and empowered to contribute.
Customer Think
SEPTEMBER 20, 2024
Podcast Today’s interview is with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance.
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