Customer Think
SEPTEMBER 20, 2024
Managing the employee lifecycle is critical to an organization’s success. This includes the key stages of onboarding, promotion, offboarding, and everything in between. Each function requires precise coordination between human resources (HR) and information technology (IT). Yet, this coordination often presents challenges, especially when departments operate within separate silos.
Groove HQ
SEPTEMBER 20, 2024
Striking the right tone in customer service interactions can be challenging. You need to make sure you’re clearly understood, empathic, and helpful. At the same time, you want to represent the brand appropriately. It’s a lot to manage at the same time. Do you use a more casual, informal tone, or stay professional? Do you […] The post Why Your Customer Service Voice Matters (And How To Develop It) appeared first on Groove Blog.
Customer Think
SEPTEMBER 20, 2024
Retail app downloads spike significantly during peak shopping periods, especially around Thanksgiving and Black Friday. However, sustaining user engagement beyond the holiday rush poses a significant challenge. The majority of holiday installers — and there are many of them — fail to engage with the app within the first week after download.
Strategic Planning and Management Insights
SEPTEMBER 20, 2024
In a recent episode of the Strategy and Leadership podcast , Anthony Taylor sat down with Toby Southgate , the global CEO of Forsman & Bodenfors , to discuss the intricacies of leading a global creative agency. With a background that includes a stint as Chief Growth Officer at McCann World Group, Toby brought a wealth of experience to the conversation.
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Customer Think
SEPTEMBER 20, 2024
Image by Eric Karofsky Customer Experience (CX) is no longer a “nice-to-have” but is a core driver of business performance, and is most successful when it is driven from the top down and integrated into the DNA of the organization.
Brooks Group
SEPTEMBER 20, 2024
As a sales leader, you know filling the top of the sales funnel is as important as closing deals. Without new opportunities, your sales team will never make quota. Success depends on effective prospecting. Your job is to help your team develop a sales prospecting plan. Here are eight tips for coaching your sales professionals to fill their pipelines with qualified prospects that lead to sales. 1.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
ClearPoint Strategy
SEPTEMBER 20, 2024
Struggling with balanced scorecard implementation? Discover 7 common challenges, from data management to version control, and learn how software solutions can help.
Customer Think
SEPTEMBER 20, 2024
Podcast Today’s interview is with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance.
Customer Think
SEPTEMBER 20, 2024
As we step into an era dominated by AI, the landscape of customer experience (CX) is undergoing a seismic shift. Artificial Intelligence isn’t just changing how businesses interact with customers; it’s fundamentally altering customer behavior.
Customer Think
SEPTEMBER 20, 2024
In today’s rapidly changing business environment, diversity and inclusion have become more than just buzzwords—they are essential for innovation, growth, and long-term success. Inclusive leadership isn’t just about meeting diversity quotas; it’s about creating an environment where every individual feels valued, heard, and empowered to contribute.
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