Customer Think

SEPTEMBER 20, 2024

Managing the employee lifecycle is critical to an organization’s success. This includes the key stages of onboarding, promotion, offboarding, and everything in between. Each function requires precise coordination between human resources (HR) and information technology (IT). Yet, this coordination often presents challenges, especially when departments operate within separate silos.

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Information Technology Onboarding Management Leadership 100

Groove HQ

SEPTEMBER 20, 2024

Striking the right tone in customer service interactions can be challenging. You need to make sure you’re clearly understood, empathic, and helpful. At the same time, you want to represent the brand appropriately. It’s a lot to manage at the same time. Do you use a more casual, informal tone, or stay professional? Do you […] The post Why Your Customer Service Voice Matters (And How To Develop It) appeared first on Groove Blog.

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Management 69

Customer Think

SEPTEMBER 20, 2024

Retail app downloads spike significantly during peak shopping periods, especially around Thanksgiving and Black Friday. However, sustaining user engagement beyond the holiday rush poses a significant challenge. The majority of holiday installers — and there are many of them — fail to engage with the app within the first week after download.

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Strategic Planning and Management Insights

SEPTEMBER 20, 2024

In a recent episode of the Strategy and Leadership podcast , Anthony Taylor sat down with Toby Southgate , the global CEO of Forsman & Bodenfors , to discuss the intricacies of leading a global creative agency. With a background that includes a stint as Chief Growth Officer at McCann World Group, Toby brought a wealth of experience to the conversation.

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Leadership Emotional Intelligence Small Business Digital Transformation 59

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What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

Sales Management

Customer Think

SEPTEMBER 20, 2024

Image by Eric Karofsky Customer Experience (CX) is no longer a “nice-to-have” but is a core driver of business performance, and is most successful when it is driven from the top down and integrated into the DNA of the organization.

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Leadership Customer Experience Organization 60

Brooks Group

SEPTEMBER 20, 2024

As a sales leader, you know filling the top of the sales funnel is as important as closing deals. Without new opportunities, your sales team will never make quota. Success depends on effective prospecting. Your job is to help your team develop a sales prospecting plan. Here are eight tips for coaching your sales professionals to fill their pipelines with qualified prospects that lead to sales. 1.

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Sales Sales Training Negotiation Decision-making 52

ClearPoint Strategy

SEPTEMBER 20, 2024

Struggling with balanced scorecard implementation? Discover 7 common challenges, from data management to version control, and learn how software solutions can help.

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Software Software Management 40

Customer Think

SEPTEMBER 20, 2024

Podcast Today’s interview is with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance.

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Insurance Customer Experience 53

Customer Think

SEPTEMBER 20, 2024

As we step into an era dominated by AI, the landscape of customer experience (CX) is undergoing a seismic shift. Artificial Intelligence isn’t just changing how businesses interact with customers; it’s fundamentally altering customer behavior.

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Artificial Intelligence Customer Experience 49

Customer Think

SEPTEMBER 20, 2024

In today’s rapidly changing business environment, diversity and inclusion have become more than just buzzwords—they are essential for innovation, growth, and long-term success. Inclusive leadership isn’t just about meeting diversity quotas; it’s about creating an environment where every individual feels valued, heard, and empowered to contribute.

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Innovation Leadership Prioritization Meetings 45

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.