Strategic Planning and Management Insights

SEPTEMBER 4, 2024

In a recent episode of the Strategy and Leadership podcast , Anthony Taylor had an engaging conversation with Jason Radisson , the CEO and founder of Movo. The discussion centered around the transformative power of digital tools in enhancing the frontline workforce, particularly those in roles traditionally less touched by technology—roles where employees aren't tied to a desk but are instead out in the field.

Digitalization 111

Digitalization Leadership Future of Work Artificial Intelligence 111

Vantage Partners

SEPTEMBER 4, 2024

A detailed playbook for selling to the C-Suite – strategically selecting your target, preparing through meticulous research, and delivering results during (and after) the meeting.

Meetings 83

Meetings 83

Hubspot Sales

SEPTEMBER 4, 2024

I’ve held numerous business development roles with successful, innovative companies. These roles equipped me with excellent resources for managing my “book of business” in my assigned industry and territory. Conversely, I also worked with some companies whose business development strategies and tools were so weak that you won’t find them on my LinkedIn profile or resume.

Artificial Intelligence 96

Artificial Intelligence Media Prioritization Software 96

FinListics Solutions

SEPTEMBER 4, 2024

Executive customers have never been more challenging to reach for B2B sales teams. Armed with research, reviews, and data, executives come to the table more prepared and selective than ever. The days of the generic sales pitch are over. If you’re not engaging prospects with personalized, data-backed insights, you’re already behind.

B2B 94

B2B Sales 94

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Vantage Partners

SEPTEMBER 4, 2024

Even if you could let AI negotiate your deals, should you? My answer is, 'It depends.' Let me share what I think the answer depends on and why.

Negotiation 83

Negotiation 83

Customer Think

SEPTEMBER 4, 2024

These days, consumers expect a lot from a customer service experience. Accustomed to the immediacy and convenience of online services like Google and Amazon, they demand frictionless customer experiences and instant resolution. Many businesses struggle to keep pace with these evolving demands, leading to customer frustration, churn, and missed business opportunities.

Customer Experience 62

Customer Experience 62

Customer Think

SEPTEMBER 4, 2024

Manufacturing, a key component of global economies, is a complicated process that calls for precise quality control and intricate machinery. Product defect detection has traditionally been a labor-intensive process. It usually necessitates human inspection at various production stages. A manual procedure like that can be time-consuming and prone to human error.

Manufacturing 62

Manufacturing 62

PandaDoc

SEPTEMBER 4, 2024

Even with always-on devices across our desks or in our pockets, do you ever feel it’s become harder and harder to manually keep track of your deals as your real estate business grows? Without an organized solution, that extra manual work not only takes too much time — it may also lead to poor customer experiences. And no one can afford that in today’s highly competitive real estate market.

CRM 52

CRM e-Learning Software Software 52

Customer Think

SEPTEMBER 4, 2024

Ever since I left running customer service (CS) operations (Amazon 1999 to late 2001), friends and family have sent me their CS and customer experience (CX) tales of woe. Several of them have made it into my books1 and three more stories arrived in the last few weeks.

Customer Experience 62

Customer Experience 62

PandaDoc

SEPTEMBER 4, 2024

Sales document automation solutions are software tools set to streamline the creation, management, and distribution of sales documents. The global market for sales automation software was valued at $9.25 billion in 2022 and is expected to nearly double by the end of the decade. In step with the explosion of AI integrations, such growth is no surprise considering the value document automation brings to sales reps.

e-Learning 52

e-Learning Artificial Intelligence Sales Software 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

SEPTEMBER 4, 2024

Even if you weren’t one of the 44 million viewers who watched “Game of Thrones” final season, you’re likely familiar with a few of its elements: It’s a fictional world where noble families battle for power; it has dragons and other supernatural elements. That’s as far as my personal knowledge extends.

B2B 57

B2B Sales 57

Hubspot Sales

SEPTEMBER 4, 2024

Finance 92

Finance 92

Customer Think

SEPTEMBER 4, 2024

In part two of this this three-part series I want to introduce you to the world of multimodal Generative AI (GenAI) and explore the potential it offers to enhance the customer experience. First, let’s begin by outlining what multimodal GenAI is.

Digitalization 57

Digitalization Customer Experience 57

Hubspot Sales

SEPTEMBER 4, 2024

If you’re looking for CRM (Customer Relationship Management) software for your startup, a third-party review website like G2.com ought to help… Except that G2 returns a list of over 700 recommendations when you search for CRM. That's an overwhelming amount, especially considering you need just one CRM tool. To help you evaluate your options, I reviewed a range of CRM software and identified the best ones.

CRM 84

CRM Software Software Marketing 84

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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings