Tue.Sep 17, 2024

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Watch Your Blind Spots

Vantage Partners

If you ask any professional services provider team about the criticality of stakeholder alignment to winning business and delivering successfully, they will tell you it is indispensable. Yet, few provider firms institutionalize building stakeholder alignment as an organizational capability.

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Nutshell Launches New REST API 

Nutshell

When Nutshell launched in 2010, open API access was at our core. Today, we’re launching broad new swaths of API access via REST API, with a comprehensive documentation and testing suite (powered by Readme.com). How will the new REST API documentation benefit my team? We’ve made it easier to access data with better filtering and searching capabilities via our new list APIs.

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How to Stop Your Competitors from Stealing Your Key Accounts

The Center for Sales Strategy

In sales, there are only two kinds of customers: the ones you know other salespeople are trying to steal. and those you don’t know other salespeople are trying to steal! You should treat all accounts as if someone else is trying to win them over and take your lead. So, what are some steps you can take toward Key Account retention?

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Your Guide To Building a Strong Customer Experience Team

Groove HQ

It’s not enough to offer a high-quality product or service. If that’s all you bring to the table, buyers don’t have a clear reason to choose your business over the competition. So if you’ve put a lot of time into development and marketing, but you’re struggling to attract and/or retain customers, your focus might be […] The post Your Guide To Building a Strong Customer Experience Team appeared first on Groove Blog.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Is AI the Future of Sales Coaching? [+ Benefits and Challenges]

Hubspot Sales

Let’s face it: AI isn’t going anywhere. In fact, when it comes to the big wide world of sales, folks seem to be getting nice and cozy with the idea of using AI for all things sales-related. In the last year alone, I – and the entire world, it seems – noticed that AI made quite the impression on multiple industries worldwide, from digital marketing to healthcare (in all honesty, I genuinely haven’t witnessed this much hype around a topic since the global explosion of One Direction … you just had

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Building a Future in Support: The Demand for AI Skills

Help Scout

Explore how the rising demand for AI skills is transforming customer support teams. Learn about AI-powered tools, emerging roles, and how to future-proof your CS career.

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How to Finish the Year Strong and Build Next Year’s Sales Pipeline

Brooks Group

When it’s the fourth quarter, there are two things on every sales leader’s mind: Finishing the year strong to meet or exceed revenue goals. Building a sales pipeline so their team is on track for next year. In the race to wrap up the year, top-of-the-funnel activity often gets put on the back burner, while sales professionals focus on the immediate task at hand: hitting this year’s number.

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SALESmanago Unveils Scalable Customer Engagement Platform Starter Pack to Tackle Martech Fragmentation and Boost European Ecommerce Growth

Customer Think

Supports mid-market brands with tailored, highly personalised customer journeys

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B2B Sales Enablement: 4 Steps to Implement a Strategy and Why You Should

Hubspot Sales

My sales career has largely centered around helping SaaS organizations navigate the sometimes rocky transition from founder-led sales to a more structured and scalable approach. Because so many inbound leads in the former circumstance have pre-existing relationships with the company founder(s), it’s common to see those relationships doing most of the heavy lifting when it comes to moving the prospect through the sales funnel.

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Yellow.ai launches VoiceX to make customer conversations natural and real-time with ~1.3 second latency

Customer Think

Bringing voice conversations a step closer to human-like interactions

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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13 best sales collaboration tools to empower your team

PandaDoc

Without a doubt, a strong drive for great numbers is at the heart of any high-performing sales team. But the secret to closing great deals is about more than having high-performing salespeople on your team. Salespeople are busy. Between prospecting, sales calls, data entry, quote preparation, and follow-ups, it’s very easy for teams to mismanage data and trip over themselves on the way to the finish line.

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