Customer Think

MARCH 23, 2024

In my last article (Harnessing the Power of Customer Feedback to Win Hearts and Cultivate Loyalty) I spoke about the importance of actioning customer feedback. I want to continue this topic now by focusing on using the information for continuous improvement of the brands and services you offer.

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Customer Experience Innovation 81

May Phoo Pan

MARCH 23, 2024

Learning to give feedback? Not exactly covered in most college courses, right? From undergrad to PhD programs, the focus is often on acquiring knowledge, not necessarily how to share it in a way that helps others improve. But here's the thing: feedback is a superpower. It can boost productivity for both the person giving it and the person receiving it.

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Customer Think

MARCH 23, 2024

In this 4:39 video, Hosts Colleen Stanley and Steven Rosen discuss the importance of in-person interactions for building rapport, trust, and empathy. They highlight the biological aspect of human connection and the release of bonding hormones during face-to-face meetings.

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Meetings Sales 40