Customer Think
JUNE 14, 2024
Years ago – actually nine years ago, in February 2015 – I wrote about The 7 Deadly Sins of Customer Experience. I shared that article on LinkedIn recently and recognized that the sins may need some updating.
Kainexus
JUNE 14, 2024
Operational excellence is the continuous pursuit of improvement in an organization's processes and systems to achieve efficiency, effectiveness, and agility. It involves streamlining operations, reducing waste, optimizing resources, and enhancing productivity to deliver high-quality products or services at lower costs and faster speeds. The impact of operational excellence on business growth is profound.
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Help Scout
JUNE 14, 2024
While you’re the only one who can decide if Help Scout is the right tool for you, here’s the advice our support team would give someone trying to make that decision for their business.
Customer Think
JUNE 14, 2024
In recent years, a transformative wave has been sweeping through the financial industry, reshaping landscapes and redefining traditional business strategies. This phenomenon, known as embedded finance, is not merely a buzzword but a profound shift that holds the potential to revolutionize how businesses operate and interact with financial services.
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What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.
Flevy
JUNE 14, 2024
The Digital Health industry is at the forefront of transforming healthcare delivery by integrating cutting-edge technology with traditional healthcare practices. This sector encompasses a wide range of solutions, including telemedicine, mobile health apps, wearable devices, and AI-driven diagnostics. According to McKinsey, the global digital health market is expected to reach $500 billion by 2025, driven by increasing demand for remote healthcare services and advanced health technologies.
Customer Think
JUNE 14, 2024
VTOLs (vertical take-off and landing vehicles) are projected to hit mature industry status in 2035 (Aviation International News). In just over ten years, the entire aviation ecosystem will be radically different than it is today in terms of utilization, opportunity, and customer expectations.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
JUNE 14, 2024
As I sat down to continue my series on selling to the C-suite, I challenged myself to identify a gap that both senior executives and new salespeople share. Now, you might think I racked my brain for hours staring down a blank Word document.
Customer Think
JUNE 14, 2024
The rise of AI-powered solutions has sparked concerns about widespread job displacement, and nearly every industry has felt its impact. The customer service sector offers a glimpse into this future, as chatbots increasingly handle a variety of inquiries.
Customer Think
JUNE 14, 2024
The business world is practically swimming in an abundance of data, all of which is generated from every interaction, transaction, customer touchpoint, etc. This has led to the creation of a massive pool of information — one that is continuously growing.
Customer Think
JUNE 14, 2024
Credit:Unsplash+ Customer Relationship Management (CRM) systems have dramatically transformed over the years. From the early days of handwritten notes and Rolodexes to the sophisticated AI-driven solutions we see today, CRM has become an indispensable tool for businesses of all sizes.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
JUNE 14, 2024
Digital transformation is more than just a buzzword; it’s a fundamental shift in how organizations leverage technology to improve business processes, deliver value to customers, and stay competitive in a rapidly evolving digital landscape. The journey to digital transformation can be complex, but with a well-structured strategy, it becomes manageable and achievable.
Customer Think
JUNE 14, 2024
Source: Getty Images For the last 12 months, most that has been written or discussed about GenAI for marketing, sales, service and CX has focused on the company’s use cases and value to the company.
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