Planview
MARCH 8, 2024
Nearly 115 years ago, Clara Zetkin set a vision: that every country, every year, would celebrate women on the same day. The group that Zetkin rallied in Copenhagen then — about 100 passionate women from 17 countries — has grown exponentially. In fact, International Women’s Day (IWD) is now an official holiday in more than 25 countries, with thousands of marches, debates, concerts, and talks taking place each year.
Customer Think
MARCH 8, 2024
What the heck is customer experience, and who is responsible for it? These are two very good questions, for which I, myself, have some very distinct answers.
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Zendesk
MARCH 8, 2024
Why using Zendesk WFM’s Forecast feature is a must It highlights your trends over time It lets you check your gut feelings against real data It gives you an idea of where you are vs. where you should be It’s a launchpad for creating outstanding schedules It tells you, down to minute-level increments, how you should be staffing It shows you where and when your team needs help It provides a rough idea of the future, which will either give you an edge over your competition or put you on
Customer Think
MARCH 8, 2024
In order to build trust and credibility around a brand and deliver each customer the best products and services, customer journey optimization is vital. It is a great way to build a more personal relationship with the customers, and it benefits your business in many ways.
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What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.
Zendesk
MARCH 8, 2024
Every workforce manager has been there. Maybe the forecast was wrong or something unexpected happened, but you’re now face-to-face with WFM scheduling errors. The staffing numbers don’t match reality, and the panic sets in. Instead of throwing your hands up, get creative with handling the issue. Whether you have more people on staff than you need or you’re desperate for a few more CX agents to lessen the pressure, there are ways to make this problem less awful.
Customer Think
MARCH 8, 2024
I once had a great co-worker and mentor who, when teaching his Lean Six Sigma courses, would drop the quote: “Never take ‘No’ as an answer from somebody who doesn’t have the authority to say ‘Yes.’” Now, in his context, we were talking about internal politics and change management in general.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
MARCH 8, 2024
First, one more reminder: please take our Martech Composability Survey this week. When you see the questions, I think you’ll agree that having a statistically significant dataset for a “no BS” view of this topic would be super valuable for the whole martech community. We’ll share the full results publicly. But we need your participation.
Zendesk
MARCH 8, 2024
Introducing a simple way to exclude inbound volume outliers in your forecast within Zendesk WFM. It’s time to get more specific with your forecast and exclude any outliers from your inbound volume to make your forecast more precise. That’s right; you can now remove dates and times that may skew your forecast. Why exclude outliers? As always, accuracy.
Arpedio
MARCH 8, 2024
Effective Business Relationship Management Strategies Explore the ARPEDIO platform ← Back to blog Table of Contents In today’s dynamic business landscape, the capacity for relationship building and partnership development is more than a nicety—it’s a sturdy keystone of enduring organizational success. Companies at the forefront understand that strategic alliances and collaboration in business transcend mere transactional interactions, creating a tapestry of synergy and interdependenc
Zendesk
MARCH 8, 2024
This will save you time on Zendesk WFM when you need to understand who’s in and who’s not while providing: Better visibility for the attendance events (lateness, absence, overtime) Information that might be valuable for Payroll Reports (such as clock-in and out information, time logged as a duration in hours, and unpaid breaks) Quick access to the report through a dedicated menu selection Seamless navigation to past days An easy count of your agents per filtering selection Upfront, you’ll be gre
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
MARCH 8, 2024
Business leaders with customer-centric mindsets are – and should be – more than familiar with the customer service and sales benefits being promised by AI – in all of its forms.
Hubspot Sales
MARCH 8, 2024
The women’s health and femtech space has boomed in recent years. Femtech alone is projected to grow globally from $47B in 2022 to ~$108.8B in 2032. Previously taboo topics like menstruation, fertility, and female sexual wellness have hit the mainstream, and institutional money has followed. In 2023: Women’s health companies raised $1.1B+ across 120 deals Their average deal size reached $10.4m, a historic record Source: Precedence Research Get more business ideas and trendy data in our weekly Tre
Customer Think
MARCH 8, 2024
Email marketing leader announces new Link Monitoring in Email Guardian solution
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