Thu.Jul 25, 2024

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Crafting Excellence: Cascading Customer Experience Strategies Worldwide

Customer Think

Introduction This article was originally posted on: [link] Delivering superior customer experience (CX) is paramount for business success. A well-crafted CX strategy transcends the superficial touchpoints of customer interaction, delving into the cohesive integration of all company divisions to deliver consistent, high-quality customer interactions.

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5 Ways to Improve Lousy Sales Performance

The Center for Sales Strategy

Underperforming sales teams can significantly hinder a company's growth and success. If you're grappling with poor sales performance, now is the time to identify the root causes and implement effective solutions.

Sales 121
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Three Skills Your Sales Team Needs to Sell an AI Solution

Force Management

Artificial Intelligence (AI) is a fast-growing new market sector. Recent estimates show more than 75,000 AI companies exist, with more than $107B invested in these types of companies over the last two years.

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Don’t Put All Your Faith in Marketing Best Practices

Customer Think

Nearly three decades ago, Michael Porter warned us about the dangers of relying on benchmarking and “best practices” to produce business success. In a landmark Harvard Business Review article, Porter drew a sharp distinction between operational effectiveness – which often involves identifying and implementing best practices – and real business strategy.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The 5 Elements of an Effective Annual Planning Fact Base

SBI Growth

Effective annual planning often makes the difference between achieving your growth goals and falling behind the competition. However, for CEOs and growth leaders to make the right decisions today that may affect results in 2024 and beyond, they need to first establish a fact base to help them identify the key growth levers that are vital to their success.

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Thoughts on Serving Ungrateful Customers

Customer Think

Image by Vlad Vasnetsov from Pixabay Have you ever assisted a customer and you really, really wanted to find a solution for them? Yes, I know in customer support our goal is almost always to find solutions for customers.

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Guidepoint Qsight Launches Qsight Prospector: The Medical Aesthetics Industry’s First Data-Driven Sales Intelligence Platform

Customer Think

Facilitates the identification and engagement of over 40,000 medical spas and aesthetics practices in United States

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Leading Questions: 10 Examples and 5 Powerful Benefits

OnStrategyHQ

In executive leadership, the ability to lead with powerful questions is an invaluable skill that can transform an organization’s dynamics. This approach fosters a culture of curiosity and continuous improvement and empowers individuals at all levels. In this article, we will cover 3 pro tips for leading with questions, provide 10 examples of powerful questions and when to use them, and follow with the 5 benefits of leading with powerful questions.

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How can you lead like Jeff Bezos of Amazon?

Customer Think

Jeff Bezos is one of the most successful business founders and leaders of modern times; in fact, what he has achieved is proof of the importance of customer-centricity and the need to build customer-centric cultures. So, how can you develop some of his leadership capabilities that will help you in your business?

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6 Critical Strategy Execution Mistakes And How to Avoid Them

ClearPoint Strategy

Discover the six most common strategy execution mistakes and learn how to avoid them. Enhance your strategic planning and execution with practical tips and insights.

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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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Building Trust Through Healthcare Influencer Marketing

Customer Think

Healthcare organizations are teaming up with influencers more and more to gain the trust of their audience and broaden their impact. Partnering with influencers allows healthcare brands to spread their message to the public, engage with consumers on a personal level, and gain credibility within their specific communities.

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Reddit AMA: How to Solve the Most Common “Budget Season” Challenges

ClearPoint Strategy

We’ll dive into the top seven challenges local governments face during budget season, as identified by a recent Reddit AMA, and how ClearPoint Strategy can help.

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If it ain’t broke, don’t fix it

Customer Think

Customers want products and services that can be relied upon to do the job required. Problems arise when companies for their own nefarious reasons decide to change or “improve” their product.

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10 Key Strategies to Identify Sales Qualified Leads

Customer Think

In the fast-paced world of B2B sales, not all leads are created equal. While a high volume of leads might seem ideal initially, focusing on unqualified prospects can drain resources and hinder your sales pipeline.

Sales 52
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!