Thu.Jul 25, 2024

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Crafting Excellence: Cascading Customer Experience Strategies Worldwide

Customer Think

Introduction This article was originally posted on: [link] Delivering superior customer experience (CX) is paramount for business success. A well-crafted CX strategy transcends the superficial touchpoints of customer interaction, delving into the cohesive integration of all company divisions to deliver consistent, high-quality customer interactions.

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5 Ways to Improve Lousy Sales Performance

The Center for Sales Strategy

Underperforming sales teams can significantly hinder a company's growth and success. If you're grappling with poor sales performance, now is the time to identify the root causes and implement effective solutions.

Sales 112
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The 5 Elements of an Effective Annual Planning Fact Base

SBI Growth

Effective annual planning often makes the difference between achieving your growth goals and falling behind the competition. However, for CEOs and growth leaders to make the right decisions today that may affect results in 2024 and beyond, they need to first establish a fact base to help them identify the key growth levers that are vital to their success.

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Three Skills Your Sales Team Needs to Sell an AI Solution

Force Management

Artificial Intelligence (AI) is a fast-growing new market sector. Recent estimates show more than 75,000 AI companies exist, with more than $107B invested in these types of companies over the last two years.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Don’t Put All Your Faith in Marketing Best Practices

Customer Think

Nearly three decades ago, Michael Porter warned us about the dangers of relying on benchmarking and “best practices” to produce business success. In a landmark Harvard Business Review article, Porter drew a sharp distinction between operational effectiveness – which often involves identifying and implementing best practices – and real business strategy.

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Leading Questions: 10 Examples and 5 Powerful Benefits

OnStrategyHQ

In executive leadership, the ability to lead with powerful questions is an invaluable skill that can transform an organization’s dynamics. This approach fosters a culture of curiosity and continuous improvement and empowers individuals at all levels. In this article, we will cover 3 pro tips for leading with questions, provide 10 examples of powerful questions and when to use them, and follow with the 5 benefits of leading with powerful questions.

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Top 5 Balanced Scorecard Software Tools Compared: Which One is Right for You?

ClearPoint Strategy

Discover the best balanced scorecard software tools for 2024. Compare features and benefits to find the perfect solution for your strategic goals.

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How can you lead like Jeff Bezos of Amazon?

Customer Think

Jeff Bezos is one of the most successful business founders and leaders of modern times; in fact, what he has achieved is proof of the importance of customer-centricity and the need to build customer-centric cultures. So, how can you develop some of his leadership capabilities that will help you in your business?

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6 Critical Strategy Execution Mistakes And How to Avoid Them

ClearPoint Strategy

Discover the six most common strategy execution mistakes and learn how to avoid them. Enhance your strategic planning and execution with practical tips and insights.

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Building Trust Through Healthcare Influencer Marketing

Customer Think

Healthcare organizations are teaming up with influencers more and more to gain the trust of their audience and broaden their impact. Partnering with influencers allows healthcare brands to spread their message to the public, engage with consumers on a personal level, and gain credibility within their specific communities.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Reddit AMA: How to Solve the Most Common “Budget Season” Challenges

ClearPoint Strategy

We’ll dive into the top seven challenges local governments face during budget season, as identified by a recent Reddit AMA, and how ClearPoint Strategy can help.

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If it ain’t broke, don’t fix it

Customer Think

Customers want products and services that can be relied upon to do the job required. Problems arise when companies for their own nefarious reasons decide to change or “improve” their product.

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10 Key Strategies to Identify Sales Qualified Leads

Customer Think

In the fast-paced world of B2B sales, not all leads are created equal. While a high volume of leads might seem ideal initially, focusing on unqualified prospects can drain resources and hinder your sales pipeline.

Sales 52
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Guidepoint Qsight Launches Qsight Prospector: The Medical Aesthetics Industry’s First Data-Driven Sales Intelligence Platform

Customer Think

Facilitates the identification and engagement of over 40,000 medical spas and aesthetics practices in United States

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.