Sales Gravy

SEPTEMBER 16, 2023

Delivering A Next-Level Customer Experience In this Sales Gravy Podcast, Jeb Blount talks to Clare Dorrian, SugarCRM's CMO, about putting people first, building human connections, and prioritizing the customer experience in a saturated market. Clare shares expert insights on outbound prospecting, multi-channel engagement, and building a strong sales culture.

Customer Experience 104

Customer Experience Marketing Prioritization Sales 104

Customer Think

SEPTEMBER 16, 2023

As a CEO, the weight of the world rests on your shoulders. The pressure to generate growth, meet stakeholders’ expectations, and deliver outstanding results can be overwhelming. In the pursuit of success, effective strategy execution has become more critical than ever before.

Stakeholders 81

Stakeholders Meetings Leadership 81

Help Scout

SEPTEMBER 16, 2023

There are quite a few CRMs available on the market today and some excel more in certain areas than others. We've put together a list to cover a variety of use cases, company stages, and team sizes.

CRM 45

CRM Marketing 45

Customer Think

SEPTEMBER 16, 2023

Building a strong company culture is critical for success in the fast-paced realm of startups. The life of startup leaders revolves around spending hours meeting with potential customers and investors. But as your business and employee base grow, don’t neglect to set time and energy aside to foster your startup culture.

Investors 72

Investors Meetings Leadership 72

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What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

Sales Management

Customer Think

SEPTEMBER 16, 2023

Encouraging debate is often one of the best ways to sort out options and to plan the best plan path forward. Over the years I played with several key questions with my clients, keynote presentations, and workshops, as well as my three books1.

Customer Experience 61

Customer Experience Organization 61

Customer Think

SEPTEMBER 16, 2023

I’ve been toying with an idea recently: Tell my clients to simply stop doing VoC. Yes, I realize that sounds kind of controversial. But as opposed to my usual way of doing things, that’s not why I suggest this. In fact, I’m only (partly) sort of kidding anyway. But here’s my reasoning: Brands sometimes spend [.

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Customer Think

SEPTEMBER 16, 2023

As one of the titans in the sports industry, Nike deeply understands how to create an extraordinary customer experience to connect with its consumers on an exceptionally personal level.

Customer Experience 49

Customer Experience 49

Customer Think

SEPTEMBER 16, 2023

As the business landscape continues to evolve, small business owners, and salespeople find themselves facing critical decisions that can shape the future of their financial and business future Is raising your prices the right move? What types of investments should you be making in your business that will attract more customers and increase ROI?

Small Business 45

Small Business Decision-making Digitalization Marketing 45

Customer Think

SEPTEMBER 16, 2023

You need a reliable website to transform your online business idea into reality and achieve your goals. However, the lack of coding expertise may hold you back. Not to worry, though. Possessing an exceptional website that you can maintain and update is entirely feasible.

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Customer Think

SEPTEMBER 16, 2023

Businesses have a responsibility to protect their customers’ data. And with the increasing amount of information being created, captured, copied, and consumed, customers are taking their data more seriously than ever before. Customer data is basically any information that you collect from those you do business with.

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2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.