Groove HQ

NOVEMBER 6, 2024

During my years working in customer service, I often took a hands-on approach to every support ticket that came my way. I never used automation or canned responses. Never directed customers to self-service resources. I went above and beyond with even the most basic of questions. While some customers appreciated the extra level of care, […] The post How To Create a Realistic Hybrid Customer Service Strategy appeared first on Groove Blog.

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Account Management Skills

NOVEMBER 6, 2024

Ever thought about winning back your past clients? It could be one of the most impactful moves for your agencys bottom line. In an episode of the Creative Agency Account Manager podcast, I spoke with Dan Pfister, founder of WinBack Labs and author of Million Dollar Winback. He shared the incredible potential of client win-back campaigns and the numbers are jaw-dropping.

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Account Management Management Leadership 52

The Center for Sales Strategy

NOVEMBER 6, 2024

When was the last time that someone sat you down, focused all their attention on you, and talked to you about the things that you do really well? Still thinking? It’s usually hard to pinpoint the last time that happened because, for most of us, it doesn’t happen very often. Unless you are an NFL football player, then the last time would have been Monday morning, and it would have gone something like this (imagine dreamlike music).

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Sales 119

Planview

NOVEMBER 6, 2024

It’s a busy time at Planview, with exciting events, team-building activities, and initiatives focused on fostering connections across our global teams. The Austin office went all out in pink for Breast Cancer Awareness Month, while the Bangalore office celebrated Planotsav. As we transition into the final months of 2024, here’s a look at what’s happening at Planview.

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Innovation Leadership Organization Marketing 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Hubspot Sales

NOVEMBER 6, 2024

Michael Acton Smith built an empire on the back of a stressed-out society. Okay, that sentence sounded better in my head, and upon looking at it in print, it‘s pretty imposing — not exactly in keeping with the spirit of Acton Smith’s meditation and mindfulness app, Calm. Still, it‘s true (even if it’s not totally on-brand). Since its inception in 2012, Calm has gone on to amass over 4.5M paid subscribers, tally over 100M downloads, and be valued at over $2B in its latest funding round.

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Investors Value Proposition eCommerce Internet 98

Hubspot Sales

NOVEMBER 6, 2024

One of the most incredible AI forecasting success stories I know is from Target, the Minneapolis-based retail giant. Back in 2002, when Target hired statistician Andrew Pole, Target’s revenue was $44 billion. By 2010, its revenue had soared to $67 billion. Target achieved this by using customer data to forecast buying behavior and corner the baby-on-board market.

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Supply Chain Decision-making Banking Retail 74