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Carolyn is dealing with a dilemma so many sales professionals face this time of year: How do you shake off a mid-winter rut and regain your momentum when its cold, dark, and everyone else seems to be dragging too? On this Ask Jeb episode I offer practical, real-world strategies to help you thaw out from the winter freeze. Whether youre fighting the gloom of early sunsets, the aftereffects of holiday downtime, or the struggle to get your customers back in buying mode, these tips will help you pow
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Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Help Scout has become an essential part of BoxHeros growth strategy. It empowered their global expansion, improved response times, and reduced operational costs all while providing a better experience for their customers.
Commercial negotiation is an essential communication process for every sales professional. A well-conducted negotiation not only helps to close favorable deals but also builds lasting relationships with clients. However, several common mistakes can jeopardize a negotiation even when it seems to be going well. Here are 10 mistakes to avoid in order to maximize your chances of success and become a great negotiator. 1.
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Effectively Handle Sales-to-CS Transitions As a Customer Success or Account Management professional, youve experienced the frustration of a messy sales-to-CS handoff. Disjointed information, unclear customer goals, and outdated static documents create unnecessary friction, making it harder to drive adoption and expansion. If you’re customer success planning still relies on PowerPoint templates or spreadsheets, youre not just dealing with inefficiencyyoure leaving revenue on the table.
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