Thu.May 30, 2024

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Reduce Churn and Drive Renewals with Customer Success Alignment

Force Management

Customer Success (CS) is a critical component of a successful customer engagement process. Growing revenue requires your organization to be cross-functionally aligned on buyer value and solution differentiation before and after the sale. Capturing that value after the initial deal is essential for driving recurring revenue and expansion opportunities within accounts.

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Managing Positive Churn is Not the Answer to Improving Commercial Productivity

SBI Growth

CEOs have set the stage for success in 2024 with a solid growth strategy, but they need their talent to be ready to execute on revenue capture opportunities. They think they have the secret to improving commercial productivity: managing positive churn. However, our surveys reveal that there is more to managing our hires and getting the experts on board; CEOs must also overcome longer ramp times and create sustainable growth for the road ahead.

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All About AI [The SOAR Report Spring 2024]

SOAR Performance Group

The SOAR Report Spring 2024 How is AI Affecting your business? This spring, SOAR has been learning all about AI! Included in this newsletter: A note from our CEO, John […] The post All About AI [The SOAR Report Spring 2024] appeared first on SOAR Performance Group.

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SentioCX announces the launch of SentioManager v2, enhancing Human-In- The-Loop orchestration with capabilities such as Sentiment Analysis

Customer Think

Groundbreaking capabilities designed to optimize and transform customer interactions

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How to Improve Employee Performance Through KPIs

AchieveIt

Imagine this: You’re in a leadership role and, despite your team’s hard work, you can’t help but notice that your competitors seem to be consistently outperforming you. They’re hitting targets with ease and meeting deadlines effortlessly. What’s their secret? Well, the truth is, it’s no secret at all – they’ve likely perfected their employee performance management process largely thanks to their Key Performance Indicators (KPIs).