Groove HQ

OCTOBER 28, 2024

Is your business struggling to manage an influx of support tickets? Maybe you’ve decided to turn towards automation and AI-based tools to supplement your human support team. Unfortunately, all the responses your AI tool generates come across as “robotic”. You tried it out for a bit, but your customers complained. The problem might not be the […] The post 3 Quick Tips To Humanize AI for Customer Service appeared first on Groove Blog.

Management 98

Management 98

SBI Growth

OCTOBER 28, 2024

Hiring and onboarding new sales hires can be extremely challenging especially for sales managers who lead, manage, and coach an existing sales team. Focus on these five factors to increase your odds of success with new sales hires.

Onboarding 62

Onboarding Sales Sales Management Management 62

Groove HQ

OCTOBER 28, 2024

In an overcrowded marketplace full of options, you might be worried about how to set your business apart. That’s especially hard when your product isn’t that ‘different’ from competitors at its core. How can you leverage the services you offer, rather than the product itself, to define yourself in such a marketplace? Think about it […] The post How To Develop Your Customer Service Branding Strategy appeared first on Groove Blog.

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The Center for Sales Strategy

OCTOBER 28, 2024

Every company has an online brand, whether it’s crafted intentionally or shaped by external perceptions. If you're unsure of your company’s brand, do a quick Google search and look at the reviews. Websites like Glassdoor and other employment platforms can offer valuable insights into how your company is perceived. Ask yourself: Does your company appear inviting to potential candidates?

Sales 102

Sales Marketing 102

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

Hubspot Sales

OCTOBER 28, 2024

Cold calls are awful. They're inherently intrusive, naturally uncomfortable, and — according to a study from Cognism — unsuccessful roughly 95.2% of the time. With that said, that same study found that 49% of buyers actually prefer to be contacted through a cold call. That‘s why they’re still central to many orgs' sales processes. If they‘re already a staple of your day-to-day, you can’t bank on them becoming obsolete anytime soon.

Decision-making 97

Decision-making Banking Marketing Digitalization 97

Groove HQ

OCTOBER 28, 2024

We’re willing to bet your inbox is overflowing with customer inquiries. You’ve probably realized that although relying on Gmail or Outlook seems manageable at first, it soon leaves you buried under a mountain of messages. Your support team ends up feeling overwhelmed, and your customers wait too long for answers. Yet finding the perfect help […] The post How To Choose the Right Help Desk Software for Your Small Business appeared first on Groove Blog.

Small Business 64

Small Business Software Software Management 64