Mon.May 06, 2024

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Latest Podcasts: Connecting with Buyers to Drive Greater Influence

Force Management

This April, on the Revenue Builders Podcast, we shared wisdom from hosts John Kaplan and John McMahon along with their world-class guests. The result was some of our best insights yet on leading a relationship-based sales motion that helps sellers connect with buyers and have greater influence. We dove into how new technologies are changing the sales process in The Impact of AI on Sales with James Underhill, and discussed where many B2B Sales startups go wrong in defining and connecting with the

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Building Authentic Relationships for New Business Growth

The Center for Sales Strategy

While marketing strategies and sales tactics are crucial, the power of building strong relationships should never be underestimated. Genuine connections forged through authentic interactions and a deep understanding of your client's needs can pave the way for sustainable business growth. By focusing on creating valuable and meaningful bonds, you can establish a loyal customer base, foster trust, and ultimately drive long-term success for your business.

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Traits of Startup Unicorns in 2024 [Data + Expert Insights]

Hubspot Sales

Unicorns are all around us — unicorn companies , that is. Your favorite graphic design software or AI tool may just be a unicorn startup dazzling in plain sight. The term unicorn refers to a company that‘s been given a shiny billion-dollar valuation, and the public can’t help but stare at these mystical creatures. Since the term‘s inception in 2013, they’ve attracted immense attention and praise; there's even a reality television show called Unicorn Hunters that capitalizes on this public fascin

Investors 104
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The Generative AI landscape: The good, the bad and the boring – Interview with Don Schuerman of Pega

Customer Think

Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the upcoming PegaWorld iNspire 2024 (PegaWorld is taking place at the MGM Grand in Las Vegas from June 9th to the 11th and there is a money back guarantee!

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The Ultimate Guide to Building Sales Relationships

SBI Growth

When you have a strong relationship with a buyer, you tend to have more influence with that buyer. That means the buyer respects your experience and advice, they're more likely to value your contribution to the decision process, and there is a greater chance of such buyer becoming a “long-term” customer. Follow these four strategies to build a strong relationship with your buyer, and you'll go a long way towards having an easier time closing more business.

Sales 71
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How to Create a Great Service Experience for Each Generation?

Customer Think

Picture this. You’re a waiter at a coffee shop. You get numerous customers every day. You notice issues or expectations drastically differ for different people, especially regarding age groups. For example, a GenZ individual would have a problem if you need help understanding their requirements immediately, while a Boomer will have more patience.

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How to Deliver a Differentiated Customer Experience with a Great Product Experience

Customer Think

Want to call yourself a true customer-centric organization? With the significant rise of digital technologies in the workplace, companies today need to create holistic, intuitive, and connected experiences that meet their customers where they are to foster high trust and loyalty.

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From laptop business to multi million dollar agency, with Jarrod Lopiccolo

Account Management Skills

Welcome to episode 113. This will be particularly inspirational for you if you are currently a small agency owner with aspirations for huge growth. Jared Lopiccolo, CEO & Co-Founder of Noble Studios, built his agency from a single laptop to a multi million dollar agency. He shares some insight into what it took to achieve that growth and also his advice for other agency owners who may want to do the same thing.

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Introducing The Experience Operating System (XOS): A Future-Proof Framework for Experience-Led Growth

Customer Think

Companies are taking customer experience more seriously than ever. Markets, technologies, and customers are evolving more quickly than ever. The ways we manage the experiences we design and deliver to our audiences need to evolve as well; and organizations are taking note.

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How To Proactively Reduce Customer Churn

Sales Outcomes

The economy appears buoyant for some industries, yet many companies are experiencing customer defections and revenue loss at a rate that concerns the C-suite. Line of business and sales leaders readily offer reasons for losing a customer or revenue stream, but they struggle to identify systemic issues or at-risk customers. Here are a few straight-forward actions that firms can take to combat customer churn: 1.

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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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Communication is cheaper

Customer Think

I recently had to return a pair of shoes I’d purchased online. I realized immediately when I tried them on just after they were delivered that the size was wrong.

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Making Things Right: Examples of Customer Service Recovery

Help Scout

When something goes wrong, that’s not the end of the story. Learn how to turn a negative situation into a positive customer experience with a service recovery plan.

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Winning and Retaining Business When There is Competition

Customer Think

We were away for most of April, watching our son play his senior year of college baseball. When we left Massachusetts, the calendar said early April, the grass and gardens were still dormant and the weather felt like mid-January with some games played in 25-degree wind chills!

Sales 59
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Inspire employee engagement—on purpose

Customer Think

Photo 76792438 © blurf | Dreamstime.com According to a recent Gallup article, by the end of 2023, 33% of U.S. employees overall were highly engaged, meaning they were highly involved and enthusiastic about their work and workplaces.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!