Sun.Nov 03, 2024

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How To Develop a Winning Digital Customer Experience Strategy

Groove HQ

Finding it difficult to determine how customers interact through your digital channels? Maybe your buyers have a hard time moving from one channel to the next with your brand? If your business fails to create a personalized experience across all channels, you’ll face low engagement rates, high bounce rates, and hampered customer satisfaction. The solution?

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Stakeholder Engagement: A Simple Approach for Complex Networks

Peter Simoons

Engaging your stakeholders is not just important, it’s an essential aspect of any successful project or organisational effort. In today’s interconnected world, your work impacts others, just as you are affected by their work. Stakeholders exist both within and beyond your organisation so understanding who they are is crucial. At first glance, identifying stakeholders might seem overwhelming — there can be a lot of people involved!