Hubspot Sales

SEPTEMBER 6, 2024

When a prospect first reaches out for more information, I’ve found that engagement is at its peak. Even when talks progress all the way to a signed contract, they will never be as engaged as they were in that initial moment when a problem arose and curiosity about your solution struck. Many times I’ve been frustrated trying to chase down a once-excited prospect whose priorities have already shifted to the next item on the list.

Sales 94

Sales Negotiation Prioritization Communication 94

Customer Think

SEPTEMBER 6, 2024

This article was originally posted on: [link] Introduction Net Promoter Score (NPS) has long been heralded as the go-to metric for gauging customer loyalty and satisfaction. However, its effectiveness and relevance have come under scrutiny.

Customer Experience 90

Customer Experience 90

Vantage Partners

SEPTEMBER 6, 2024

This short overview describes Vantage's process and playbook to ensure product launch success in both the short and long term.

Account Management 83

Account Management Management Sales 83

Customer Think

SEPTEMBER 6, 2024

Listen to the podcast: It might seem counterintuitive to your bottom line and the concept of customer-centricity, but the fact is that sometimes you have customers that you should fire. I get it. It runs against the conventional wisdom. You’re supposed to serve your customers. You’re supposed to be customer-centric.

Profitability 73

Profitability 73

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Groove HQ

SEPTEMBER 6, 2024

Customers have more options than ever. If anything about your services is lacking, they won’t hesitate to go elsewhere. With just a little effort, they can find a dozen other businesses offering the same thing. The worst part? They usually leave without communication. You have no idea why they were unhappy, and you missed the […] The post How To Follow Up With Your Customers and Keep Them Coming Back appeared first on Groove Blog.

Communication 57

Communication Customer Experience 57

Customer Think

SEPTEMBER 6, 2024

It’s increasingly rare to find a mid-sized or larger company that doesn’t have a CX/VoC program of some sort. But for many (perhaps even most) firms these programs are check-the-box cookie-cutter formalities that aren’t listening or taking meaningful action on what they hear.

Leadership 70

Leadership Customer Experience 70

Customer Think

SEPTEMBER 6, 2024

The purpose of any commercial business is to make profits for the benefit of its shareholders and employees, by satisfying customers. The contribution of Marketing to any business, is in the generation of profitable revenue. Without that profitable revenue there can be no sustainable business.

Shareholders 67

Shareholders Marketing Profitability Digitalization 67

LinkedFusion

SEPTEMBER 6, 2024

Description : It’s 2024, and LinkedIn is bringing the heat with new features that will change the way we connect, network, and build our personal brands. Whether you’re a job seeker looking to boost your LinkedIn profile , a recruiter trying to sift through candidates more efficiently, or a content creator ready to harness the power of short videos , this year’s LinkedIn updates are for you.

Marketing 40

Marketing Publishing Business Growth Leadership 40

Customer Think

SEPTEMBER 6, 2024

I’ve been in the Customer Success field for several years now, and if there’s one thing I’ve learned, it’s that data can be both a blessing and a curse. On one hand, we have more information about our customers than ever before – what they like, what they need, where they’re getting stuck.

Customer Success 62

Customer Success 62

ClearPoint Strategy

SEPTEMBER 6, 2024

Projects are where strategy happens. Control them with ClearPoint.

Management 40

Management 40

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

SEPTEMBER 6, 2024

During a day we make innumerable decisions. What should I eat for lunch? When should I go to the store? Should I complete this paperwork now? Or wait until after the meeting? We make these simple decisions quickly, effortlessly, using top-of- mind answers. But sometimes we must make consequential decisions that need some pondering.

Decision-making 62

Decision-making Meetings Leadership 62

Envisio

SEPTEMBER 6, 2024

“The only thing necessary for the triumph of evil is for good men to do nothing.” John Stuart Mill Some experiences etch themselves permanently into your memory. Even if you do not realize it at the moment, they creep back into your mind again and again. This was the case when, in late 2020, my husband returned home from work and dropped onto the couch, his face etched with exhaustion and defeat.

Government 98

Government Decision-making Software Software 98

Customer Think

SEPTEMBER 6, 2024

Everyone has seen that the financial services sector is experiencing much change. This means how such institutions operate and deliver customer services is being transformed by technology and other relevant advancements. Several technologies have come to play a role in this shift, yet AI-driven chatbots have emerged as a focal point of this revolution.

Financial Services 62

Financial Services 62

Customer Think

SEPTEMBER 6, 2024

Success in the project management industry is not a mere stroke of luck; it is a result of deliberate actions, strategic thinking, and a mastery of essential skills.

Management 62

Management Strategic Thinking 62

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Meetings

Customer Think

SEPTEMBER 6, 2024

Customers are generally not happy with the experiences they are having with brands.

Publishing 67

Publishing Customer Experience 67