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Think for a moment about a manager in your career who made you a better professional. What was it about them that helped you grow and uplevel? While they surely had some expertise to share, no doubt it was their ability and commitment to give you their attention and coaching.
Welcome to episode 124. This will be particularly interesting for you if you want to know how much the head of client services role can impact the agency’s business. Listen in if you don’t currently have a client services team and you’re perhaps thinking about having one, or your client services function isn’t performing as you’d like it to and you’re exploring options for perhaps bringing in a head of department.
In today’s perpetually shifting and disruptive business climate, having a formalized business strategy is essential for long-term success. A well-crafted strategy not only helps navigate challenges but also seizes opportunities for growth and innovation. In this comprehensive guide, CMOE delves into the multifaceted nature of business strategy, from its foundational principles to its practical implementation.
Cross-selling is more than just another sales technique. It’s about understanding your customers’ needs and offering complementary products and services that enhance their overall experience and satisfaction. In this blog post we will explore what cross-selling is, why it’s important for your business, and how to effectively implement various cross-selling techniques.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Leadership training is a core part of professional development in many organizations. It teaches leaders across departments how to manage teams, foster collaboration, and achieve business goals. But when it comes to front-line sales managers, general leadership training often falls short. Sales managers face unique challenges that require specialized training tailored to their roles.
I was listening to a testimonial from one of our long-term customers, who’s been using our ticketing software for over 10 years. Her story was very relatable…and I bet you share the same sentiment. Her business at the time was using Google Workspace for its customer support needs. The service team faced hurdles like: Overall, […] The post Finding the Best Ticketing Software for Your Small Business appeared first on Groove Blog.
How can existing customers be optimally retained and developed with ERP data mining? A revolution is underway in the vibrant heart of the German retail industry, where managers and sales managers juggle a seemingly endless variety of products on a daily basis. With 5,000 to 10,000 customers and a portfolio of 20,000 to 100,000 items, the pioneers of commerce are under enormous pressure.
How can existing customers be optimally retained and developed with ERP data mining? A revolution is underway in the vibrant heart of the German retail industry, where managers and sales managers juggle a seemingly endless variety of products on a daily basis. With 5,000 to 10,000 customers and a portfolio of 20,000 to 100,000 items, the pioneers of commerce are under enormous pressure.
Organizations too often fail at strategy , because they focus on buzzwords and lofty ambitions rather than applying practical frameworks. Richard Rumelt’s Strategy Evaluation Framework is a pragmatic tool for assessing whether an organization’s strategy is viable, realistic, and adaptable. Rumelt’s Strategy Evaluation Framework shines because it forces businesses to face real challenges: is this strategy aligned internally, externally, is it realistic, and will it keep us ahead of the pack?
What if a simple shift in your operating model could lead to significantly higher returns and improved operating margins for cyber-physical systems? In the latest Mik + One podcast, Dr. Mik Kersten, Chief Technology Officer at Planview, sat down with Dr. Suzette Johnson and Robin Yeman to discuss their groundbreaking work on Industrial DevOps and its potential to revolutionize the development of cyber-physical systems.
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