Tue.Aug 20, 2024

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6 Ways to Help Customers Avoid Choice Paralysis and Boost Your Conversions [+Examples]

Hubspot Sales

When was the last time you really looked around the toothpaste aisle? It’s overwhelming. You’re faced with a huge amount of choices — possibly even dozens depending on the store you’re in. Imagine having to actually make a buying decision purely by shopping through the toothpaste aisle. My guess is that you’d either get overwhelmed and choose something that you later regret, or you’d choose to buy nothing at all.

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The Ultimate Sales Prospecting Guide: Definition, Benefits, and Steps for Success

Nutshell

Prospecting is an essential part of the sales process, but if you want to strike gold, you need to have a well-thought-out strategy in place. In this guide to sales prospecting, you’ll get everything you need to know. We’ll cover the definition of sales prospecting, why it’s important, the steps in the prospecting process, and tips for success. Table of Contents What is sales prospecting?

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The Role of AI in Personalizing Customer Experiences

Customer Think

In today’s world, customers don’t just want to be treated like everyone else—they want to feel special and valued. This has made personalization a big deal for businesses. It’s about making sure each customer gets a unique experience that matches their needs and preferences.

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Inside Look: How Revegy Uses Revegy

Revegy

We all know that staying aligned, building strong relationships, and making a real impact on revenue are key to success. At Revegy, we don’t just develop technology to help sales teams meet these goals—we use it ourselves to fine-tune and improve our own sales strategies. In this article, we’ll give you an under the hood […] The post Inside Look: How Revegy Uses Revegy appeared first on Revegy.

Meetings 104
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Maintaining Motivation and Resilience When Dealing with Roadblocks

The Center for Sales Strategy

“The only person you are destined to become is the person you decide to be.” – Ralph Waldo Emerson. A powerful statement, isn’t it? But how do we become that person when life throws curveballs and obstacles our way? The answer lies in two crucial elements: motivation and resilience. Motivation is about starting and continuing a journey, while resilience is about navigating the journey, especially when faced with difficulties.

Sales 100
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8 Essential Sales Negotiation Skills

Brooks Group

Berkshire Hathaway CEO Warren Buffett is one of the world’s most successful investors, with a net worth of $135 billion. He’s also earned a reputation as one of the world’s most skilled negotiators. Buffet is known for doing his research and preparing for negotiations with meticulous detail. Successful sales professionals must be able to negotiate like Buffett, particularly in complex B2B sales environments.

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6 Tips for Delivering Better SaaS Customer Service

Groove HQ

As an SaaS business, your customers experience a unique post-sale journey. Purchases aren’t simple one-and-done affairs. This is great for your bottom line, but it presents challenges – especially if you have a small team. That matters, because an inability to meet customer demand means higher churn rates. Given that your customers are continual users […] The post 6 Tips for Delivering Better SaaS Customer Service appeared first on Groove Blog.

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Beyond KPIs and Metrics: How to Measure Outsourced Call Center Performance

Customer Think

In the outsourced call center world, we measure everything in terms of percentages: minutes and seconds, dollars and cents. Measuring deep into the trenches of the contact center is an absolute must. The math provides us with insights on how to improve the customer experience and gain greater value for the client.

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How To Improve the eCommerce Customer Experience (5 Key Tips)

Groove HQ

If you’re ever felt frustrated navigating a poorly designed website, you understand the importance of a quality user experience. But being able to recognize when things are (or are not) working well isn’t the same as knowing how to improve the ecommerce customer experience. This encompasses more than just the website people use to purchase […] The post How To Improve the eCommerce Customer Experience (5 Key Tips) appeared first on Groove Blog.

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The AI Search Tsunami: Will It Drown Your Traffic?

Customer Think

The rapid rise of AI-powered search engines like Google’s Search Generative Experience (SGE), AI Overviews, SearchGPT, and Microsoft’s AI-enhanced Bing Copilot has sent shockwaves through the marketing world.

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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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Mastering Sales Compensation: Building Strong Partnerships for Success

SalesGlobe

Sales Compensation Administration is a field that blends the complexity of financial management with the art of relationship building. With over 18 years of experience, I can attest to the challenges and rewards that come with this role. Over the years, I’ve discovered that success in this field hinges on balancing employee challenges and back-office analytics by developing strong relationships, building trust, simplifying processes, and effectively resolving issues.

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Be Customer-Centric, Not Brand-Centric

Customer Think

I originally wrote today’s post for Sprinklr. It appeared on their site on March 11, 2024. Think about your company operations for a minute. What do they revolve around? What’s the most important component at the heart of the business? Is it product? Sales? Customers? Employees? Profit? The brand?

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Customer Centricity Starts with Curiosity and Leads to Organic Growth

Luminas Strategy

For decades, B2B success revolved around a strong product portfolio, streamlined operations and strong industry connections. While these distinctions may hold some significance, the B2B landscape has undergone a seismic shift. Today’s B2B buyers are empowered, informed and looking for more. They expect a consumer-grade experience, demanding that suppliers prioritize their unique needs at every turn.

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Discover The Surprising Benefits of Adding Friction To Your Experience

Customer Think

Listen to the podcast: Organizations must constantly answer an interesting question: how much friction is good for their experience? It might seem like the answer will always be “none at all,” but it isn’t. Today, let’s talk about friction in Customer Experiences and when it is—and isn’t—bad.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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One Team: Creating & Improving Processes that Overlap with Other Departments

CMOE

“When you are asked if you can do a job, tell ’em, ‘Certainly I can!’ Then get busy and find out how to do it.” – Theodore Roosevelt If you’re the head of a department, no matter your title, it can be challenging to get your job done when it involves coordinating and collaborating with other departments. You’ve already figured out what you want to accomplish but getting the buy-in and cooperation of others can be difficult.

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Steer and AutoOps Merge to Revolutionize Customer Experience for Auto Shop Owners

Customer Think

Steer's full-suite CRM platform to feature AutoOps' advanced online scheduling capabilities

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How to Use CRM and Analytics to Supercharge Your Sales

Sales Management Plus -- SMP

More tools and technology are available than ever to help modernize your distribution sales efforts. However, it’s essential that these tools are built specifically for the distribution industry to align with your sales process. They need to be intuitive and easy to use, allowing sales reps to maximize their data exploration to find and close more business.

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Enhancing Enterprise Software Capabilities with AI and Machine Learning

Customer Think

For all living memory, enterprise software has been the engine that powers modern business. The software is designed to automate processes, manage information, and support different enterprise functions. Nonetheless, the enterprise software landscape is changing significantly.

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How to Prove Marketing Value: Demonstrate Content ROI and Contribution to Sales

Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten

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Actionable Analytics from Sales Data

Sales Management Plus -- SMP

SMP empowers sales representatives to harness the full potential of their sales data with actionable analytics tools. By providing an intuitive platform for accessing and visualizing data, SMP allows reps to delve deeper into their performance metrics and customer interactions. With the ability to easily create custom visualizations, identify emerging trends, and run sophisticated customer segmentation analyses, sales teams can make data-driven decisions that enhance strategic planning and opera

Sales 52
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GoTo Elevates Businesses’ Customer Experience with 40+ New GoTo Connect Features to Streamline and Simplify Customer Communications

Customer Think

Enhancements enable businesses to improve their customer experience

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Extending Integration Across Your Enterprise and Digital Supply Chain

Planview

Software development teams often face challenges that can hinder productivity and disrupt the successful delivery of projects. From wasted time due to duplicate data entry to missed opportunities and misallocated talent, these pain points can significantly impact an organization’s efficiency and innovation. In this blog, four common pain points will be explored in detail, and how robust integration strategies, such as those offered by Planview Hub , can help address these challenges and dr

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10 Barriers to Building a Customer-Centric Culture—And How to Overcome Them

Customer Think

Photo by fauxels on Pexels.com Creating a customer-centric culture isn’t just a buzzword—it’s a business imperative. But many leaders struggle to get there.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Ticket Tagging Made Easy: Tips and Best Practices

Help Scout

Learn how to organize and streamline your customer support with effective ticket tagging strategies, and discover common use cases and challenges.

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Change Isn’t as Hard as You Think

Customer Think

Change gets a bad rap. Confusion, time delays, resistance, goal resets. We keep trying new approaches to change management, but none of them seem to work. The reason? We’re not addressing the underlying, systemic issues that create and maintain them. Once we know and execute the steps to congruent change, the problems fall away.

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A Simple Handbook to SPIN Selling: What It Is and Why It Works

DemandFarm

What’s your sales approach? Do you rely on intuition or data to drive your sales strategy? Intuition might get you started, but data drives results. A structured data-driven sales approach can significantly enhance your win rates. SPIN selling is a proven method that combines consultative expertise with strategic questioning. Explore more about the definition of SPIN selling, its four fundamental questions about Situation, Problem, Implication, and Need-Payoff, and how to implement this p

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How Can I Miss You if You Won’t Go Away?

Customer Think

Why Google’s Sudden Revival of the Cookie Doesn’t Matter Brands’ ability to deliver timely, personalized customer experiences matters more than ever. Brand marketers won’t find the high-quality customer data required to create these personalized experiences in third-party data collected by cookies.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.