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GDPR compliance is a messy process to begin with, but trying to stay ahead of the regulation while B2B cold calling presents a whole other set of problems. In trying to wrap my brain around how to make cold calls under GDPR, I discovered two things: It’s totally doable (and legal) and it’s actually not that hard if you have a set of systems in place to carry it out.
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Determining strategic priorities for modern municipalities is tricky work. Every municipality is unique, with its own vision, mission, and values. Each has its own constraints—both politically and economically—varying needs and goals, and unique community members, too. Modern municipalities have to balance community needs with limited resources, changing economic and political climates, and an ever-growing need for transparency and trust.
The buzz around AI is undeniable, and its effects are far-reaching. Recently, we’ve seen marked changes in the customer service world, as more companies start using AI-based tools regularly. In fact, you may have heard people talking about how AI might replace customer service agents. So far that hasn’t been the case. Instead, these tools […] The post Will AI Replace Customer Service?
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