Sat.Sep 21, 2019 - Fri.Sep 27, 2019

article thumbnail

15 Skills Every Sales Associate Needs to Crush It

Hubspot Sales

Transitioning to a career in sales can happen in a variety of ways, however, few roles can set you up for a successful career in sales like a sales associate role can. As a sales associate, you are often the first touchpoint potential customers have to your company, providing valuable experience that can set you up well for your career. Not only do you get hands-on experience selling directly to consumers, but you have the opportunity to represent your company and gain valuable knowledge about t

Retail 145
article thumbnail

Client Experience Creates Competitive Advantage

Sandler Training

One of the most important ways to retain clients is to view an honest understanding of their interactions with your company. What are the different touch points and how well does your company act and react at all those points along the way? Read Time: 6 Minutes.

107
107
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Focus on the Critical Few KPIs and Avoid the Trivial Many

SBI Growth

Creation of a “Revenue Operations” Function.

article thumbnail

Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results

Groove HQ

When building a successful business, everything screams for attention. Within that flood, why prioritize customer service? The post Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results appeared first on Groove Blog.

article thumbnail

AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

article thumbnail

Everything You Need to Know About Data in Sales

Hubspot Sales

Sales has traditionally been an intuition-driven profession. What do I mean by this? Well, salespeople conduct research on potential customers and then engage the best-fit prospects in conversation. This allows reps to feel out each prospect’s interest and determine whether or not they’re an ideal customer. In recent years, however, sales data and technology has changed the way that sales teams think and feel — no longer does intuition sit in the driver’s seat.

Sales 141
article thumbnail

Five Reasons Why Consultative Selling Outperforms the Challenger Sale

Miller Heiman Group

The buyer-seller gap is real: According to the CSO Insights 2018 Buyer Preferences Study , buyers’ dwindling reliance on sellers during the early phases of the purchase process and the presence of numerous influencers and decision-makers means that sellers must take a different approach to build relationships and close more deals, realigning their selling process with the buying cycle.

More Trending

article thumbnail

How to sell like an improv comic: A Q&A with Second City Works’ Steve Kakos

Nutshell

Founded in 1959, The Second City improvisational comedy theater in Chicago has produced some of the greatest comedic acts of all time. Such beloved performers as Bill Murray, Steve Carell, Stephen Colbert, Amy Poehler, and Tina Fey have all performed on its stage at the start of their careers. Today, The Second City is just as well-known as a training ground, developing the next generation of comedic talent through its highly regarded classes.

article thumbnail

10 Legendary Customer Service Examples to Inspire You

Groove HQ

An inspiring list of amazing customer service examples. Here’s the problem: it seems we only ever hear the negative stories about customer service. If you work in customer service, you know that for every customer service nightmare you see in the news, there are hundreds (maybe thousands?) of positive customer service stories. They just don’t […].

82
article thumbnail

Weekly Roundup: How to Increase Consumer Confidence + More

The Center for Sales Strategy

- MOTIVATION -. "Your Attitude, Not Your Aptitude, Will Determine Your Altitude.". -Zig Ziglar. - AROUND THE WEB -. > This Week’s Big Deal: Boosting Buyer Confidence - LINKEDIN. In a boxing ring, the trainer plays many roles. They serve as advisor, mentor, and coach. They scout out weaknesses in the opponent and help their own fighter correct mistakes with form or footwork.

article thumbnail

How Should I Forecast B2B Marketing’s Contribution to Revenue?

SBI Growth

B2B 76
article thumbnail

2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

article thumbnail

What is the Difference Between a Strategic Plan and an Operational Plan?

Strategic Planning and Management Insights

A common misunderstanding we encounter when working with organizations is the difference between strategic planning and operational planning. While the two are closely connected, it’s important to understand how they are different and how your organization can use both types of plans to move the needle forward on your goals.

article thumbnail

The Sales Training and Enablement Revolution

RAIN Group

The cliché of clichés to open an article like this is to say change is afoot. So I won't open with "change is afoot.". In the world of sales training and enablement, change is explosive. There's a revolution going on in training and sales enablement that organizations can no longer ignore.

article thumbnail

Change This NOW! If You Want to Increase Retention Rates and Referrals

The Center for Sales Strategy

From sales and marketing to service interactions, gender defines the way a message is perceived. Women crave connection more than men, and perception is ultimately her reality. When it comes to perception and seeing, feeling, hearing, and sensing things, there is no such thing as objectivity. The golden rule to treat others the way you want to be treated is long gone.

article thumbnail

How to Succeed at Dealing With Uncertainty [Podcast]

Sandler Training

Mike Montague interviews James Abraham on How to Succeed at Dealing with Uncertainty. In this episode: What is VUCA and how do you deal with it? Attitudes to have and avoid in the face of uncertainty What leads to “freaking out” during times of volatility or uncertainty? How to create goals, plans, and actions to… The post How to Succeed at Dealing With Uncertainty [Podcast] appeared first on Sandler Training.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

How Your Organization Can Benefit From an Open and Respectful Culture w/ Johnathan Grzybowski

Strategic Planning and Management Insights

In this episode, we were joined by Johnathan Grzybowski, Co-founder & CMO of Penji. Offering a variety of on-demand graphic design services, Penji works with businesses to provide external design support for a monthly fee. The Penji team operates 24-hours a day, with both in their New Jersey office as well as around the world.

article thumbnail

7 Techniques To Make Your Virtual Classroom More Social

CMOE

Learning implies interaction. In a traditional learning environment, we learn through exchanges with our mentors and other students. But when it comes to online training—the dominant model in many organizations—the learning experience is often reduced to a trainee and his or her computer. Instead of being encouraged to actively share thoughts, ideas, and experiences with their peers, most learning in a corporate environment is done in isolation.

article thumbnail

Motivational Playlist: Recommended Best Songs for Sales Teams [VIDEO]

The Center for Sales Strategy

Music is so important for motivation and overall company culture, and we often underestimate what it can do for our team in terms of sales productivity. Are you struggling to find a great motivational playlist to pump up your team? If so, keep reading!

Sales 69
article thumbnail

How to Succeed at Dealing With Uncertainty [Podcast]

Sandler Training

Mike Montague interviews James Abraham on How to Succeed at Dealing with Uncertainty. Listen Time: 20 Minutes.

68
article thumbnail

1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

article thumbnail

Assessing Risks in Your Strategic Plan

Strategic Planning and Management Insights

I am currently at Montreal Airport. This morning, my first flight of the day got canceled. Fortunately, I had made plans in case something like that happened, so I was able to get an earlier flight. If I hadn't, I would have pushed my entire trip a day back, which would not have worked. You may be wondering, "How does this relate to my strategic plan?".

72
article thumbnail

Last Year’s Data Isn’t Enough—Adopt 2020 Revenue Planning Best Practices Now

SBI Growth

It’s September. You and the rest of the executive team are beginning to think about next year’s revenue plan. If you are like most companies, you are probably looking at 2019 performance as your baseline. This sounds good in theory.

article thumbnail

[INFOGRAPHIC] CSS By The Numbers

The Center for Sales Strategy

Just like an athlete, you can go it alone and get some occasional wins. To win a gold medal requires a clear plan, consistent discipline, and constant improvement. At The Center for Sales Strategy (CSS), we take delivering client results seriously. We are here to help take your sales strategy from occasional wins to gold medals. Our proven strategies help clients improve their company’s sales performance and increase their sales revenue by providing tailored solutions for their needs.

Sales 67
article thumbnail

Farewell Don Draper - How to Increase Brand Engagement in the Modern Media Landscape

Chaordix Co-Creation

The brooding, bourbon-swilling creative mess that was Don Draper once said, “People want to be told what to do so badly they’ll listen to anyone”. The man may be fictional and the sentiment obnoxious, but he wasn’t entirely wrong. In marketing’s early days, a catchy jingle, clever slogan or buxom spokesmodel was all a brand needed to capture the hearts and minds of its audience—and open their pocketbooks.

Media 66
article thumbnail

How to Prove Marketing Value: Demonstrate Content ROI and Contribution to Sales

Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten

article thumbnail

Client Experience Creates Competitive Advantage

Sandler Training

We’ve all read the estimates on how much more expensive it is to find new clients than it is to nurture and retain existing ones. One of the most important ways to retain clients is to view an honest understanding of their interactions with your company. What are the different touch points and how well… The post Client Experience Creates Competitive Advantage appeared first on Sandler Training.

article thumbnail

Tomorrow’s Deal Depends on Value Today | Sales Strategies

Engage Selling

????????????????????????????????? A few months ago, I was privileged to be invited to a seminar hosted by Gartner featuring a small group of top level thought leaders in sales.

Sales 63
article thumbnail

Five Strategies to Ensure Manufacturing Sales Funnel Success

Miller Heiman Group

Manufacturing sales leaders need insight into your organization’s sales funnel in order to accurately manage the pipeline. A strong funnel management plan is one that uses your pipeline to guide decisions about your daily sales activities, strategies and selling time spent in order to achieve both short-term and long-term goals. Effective funnel management ensures that manufacturing seller’s prospects continue moving through the funnel and are managed at every stage.

article thumbnail

Quantify your value: use this checklist

Gordian Business

Image by StockSnap_Pixabay. “ Checklists can make priorities clearer and prompt people to function better as a team. ” — Atul Gawande, The Checklist Manifesto: How to Get Things Right. What value does your product or service create for your customers? By value, we mean financial value. So, what financial value does your product create for your customers?

article thumbnail

How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

article thumbnail

The Impact of Technology on Sales Kickoff

Showpad

Sales Enablement technologies are becoming increasingly popular for an innovative sales organization that wants to empower their Sales reps to deliver great selling experiences — and increase win rates. Your Sales teams can also leverage Sales Enablement technology for your Sales kickoff, the annual sales meeting that sets the stage for Sales performance for the remainder of the year. .

Sales 49
article thumbnail

10 Leadership Behaviors that Promote Operational Excellence

Kainexus

Operational excellence happens when an organization consistently and reliably outperforms the competition through constant improvement and a dedication to customer value. When two companies have the same strategy, the operationally excellent company will have higher revenues, lower cost, and less risk. This type of execution is only possible with a combination of outstanding leadership and a culture that supports problem-solving and transparency.

article thumbnail

Move the Deal Episode 14: Social Selling Lessons from the Only CEO with a Mohawk

Miller Heiman Group

This week’s guest is Chris J. Reed, global social media expert and the only CEO with a mohawk. Based in Singapore, Reed’s Black Marketing helps busy professionals build their brand and generate leads through LinkedIn. A pioneer in social media, Reed joins host Greg Moore to discuss strategies for leveraging social selling as part of an omnichannel approach to engage buyers.

Media 50
article thumbnail

SalesTech Video Review: Cirrus Insight

SBI

SalesTech Video Review: Cirrus Insight. Cirrus Insight puts Salesforce inside your email, removing the hurdles to Salesforce adoption – namely that it’s inconvenient to use and takes too much time to log activities. Cirrus Insight is a solution salespeople will actually use because it makes it easier to do their job – which is to prospect, follow-up, develop, and close deals. - Nancy Nardin, Smart Selling Tools.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.