Strategic Planning and Management Insights

SEPTEMBER 4, 2024

In a recent episode of the Strategy and Leadership podcast , Anthony Taylor had an engaging conversation with Jason Radisson , the CEO and founder of Movo. The discussion centered around the transformative power of digital tools in enhancing the frontline workforce, particularly those in roles traditionally less touched by technology—roles where employees aren't tied to a desk but are instead out in the field.

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Digitalization Leadership Future of Work Artificial Intelligence 111

Customer Think

SEPTEMBER 5, 2024

CX strategy is smarter in 2024 due to several new discoveries I talked about last year. You may have adopted these since then, or they may be new to you.

Customer Experience 113

Customer Experience Leadership 113

Hubspot Sales

SEPTEMBER 6, 2024

When a prospect first reaches out for more information, I’ve found that engagement is at its peak. Even when talks progress all the way to a signed contract, they will never be as engaged as they were in that initial moment when a problem arose and curiosity about your solution struck. Many times I’ve been frustrated trying to chase down a once-excited prospect whose priorities have already shifted to the next item on the list.

Sales 97

Sales Negotiation Prioritization Communication 97

Vantage Partners

SEPTEMBER 4, 2024

A detailed playbook for selling to the C-Suite – strategically selecting your target, preparing through meticulous research, and delivering results during (and after) the meeting.

Meetings 83

Meetings 83

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

FinListics Solutions

SEPTEMBER 4, 2024

Executive customers have never been more challenging to reach for B2B sales teams. Armed with research, reviews, and data, executives come to the table more prepared and selective than ever. The days of the generic sales pitch are over. If you’re not engaging prospects with personalized, data-backed insights, you’re already behind.

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B2B Sales 95

Customer Think

SEPTEMBER 6, 2024

This article was originally posted on: [link] Introduction Net Promoter Score (NPS) has long been heralded as the go-to metric for gauging customer loyalty and satisfaction. However, its effectiveness and relevance have come under scrutiny.

Customer Experience 90

Customer Experience 90

Force Management

SEPTEMBER 5, 2024

Last month, the Revenue Builders Podcast shared some tactical sales conversations that really dig into the intricacies of winning deals, creating processes, and leading teams with confidence. Hosts John Kaplan and John McMahon speak to several specialized experts with deep practical knowledge on their topics, as well as sharing their own insights and experiences from their decades-long tenure as sales leaders.

Sales Leadership 87

Sales Leadership Artificial Intelligence Leadership Publishing 87

Vantage Partners

SEPTEMBER 4, 2024

Even if you could let AI negotiate your deals, should you? My answer is, 'It depends.' Let me share what I think the answer depends on and why.

Negotiation 83

Negotiation 83

Sales Gravy

SEPTEMBER 5, 2024

In the competitive world of sales, adopting the right mindset is crucial for success. On this episode of the Sales Gravy podcast, Jeb Blount Jr. sits down with Dre Baldwin, a former professional basketball player in the NBA turned business guru to discuss why sales professionals who adopt an opportunistic mindset have greater long-term success. Key Takeaways - Importance of Personal Initiative: Personal initiative is crucial for success.

Decision-making 76

Decision-making Sales 76

SBI Growth

SEPTEMBER 5, 2024

For B2B organizations to make the right annual planning decisions for 2025, they need to ensure they remain on top of rising sales and marketing costs and slowing commercial productivity. It’s clear that a critical part of the value creation process will require growth leaders to capture rapidly shrinking opportunities if they want to achieve their revenue targets.

B2B 71

B2B Decision-making Organization Marketing 71

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

SEPTEMBER 3, 2024

I originally wrote today’s post for Sprinklr. It appeared on their site on March 21, 2024. Customers’ expectations have evolved over time, so much so that they want brands to know them better than they know themselves, including anticipating and addressing their needs and issues even before they arise. Seems crazy, right?! It’s not.

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Vantage Partners

SEPTEMBER 6, 2024

This short overview describes Vantage's process and playbook to ensure product launch success in both the short and long term.

Account Management 83

Account Management Management Sales 83

Groove HQ

SEPTEMBER 5, 2024

A high churn rate is more than just a revenue problem. Losing customers hurts your business’ reputation, visibility, and potential for growth. And since you may never find out why most of them left, you might not know what needs to change. The better option is to address the kinds of issues that drive people […] The post A Beginner’s Guide To Customer Satisfaction Measurement appeared first on Groove Blog.

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SBI Growth

SEPTEMBER 2, 2024

In today's ever-evolving business landscape, decision-making involves many stakeholders, making it crucial to adapt and thrive. Dive into this comprehensive guide to learn the essential skills to 'sell higher' in any organization and successfully gain access to C-Suite and executive-level buyers.

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Stakeholders Decision-making Organization Sales Training 62

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Customer Think

SEPTEMBER 6, 2024

Listen to the podcast: It might seem counterintuitive to your bottom line and the concept of customer-centricity, but the fact is that sometimes you have customers that you should fire. I get it. It runs against the conventional wisdom. You’re supposed to serve your customers. You’re supposed to be customer-centric.

Profitability 73

Profitability 73

Planview

SEPTEMBER 2, 2024

Product teams face the intricate challenge of aligning with organizational strategic goals while delivering high-quality products within tight deadlines. Successfully navigating this landscape requires a precise balance between maintaining a clear focus on overarching visions and executing meticulously throughout the product development lifecycle. Leveraging the right tools and frameworks becomes a paramount necessity to bridge this critical gap between vision and execution.

Management 59

Management Facilitation Customer Value Communication 59

Groove HQ

SEPTEMBER 6, 2024

Customers have more options than ever. If anything about your services is lacking, they won’t hesitate to go elsewhere. With just a little effort, they can find a dozen other businesses offering the same thing. The worst part? They usually leave without communication. You have no idea why they were unhappy, and you missed the […] The post How To Follow Up With Your Customers and Keep Them Coming Back appeared first on Groove Blog.

Communication 58

Communication Customer Experience 58

RAIN Group

SEPTEMBER 6, 2024

What Is Business Development? Business development is the process of growing an organization, fostering opportunities, and expanding revenue. For professionals, business development often means bringing in new business, developing relationships, uncovering needs and opportunities, communicating value, demonstrating impact, and expanding accounts. When it comes to business development for professional services , one of the biggest challenges professionals face is finding time to do it all.

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Financial Services Communication Organization Sales 52

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

Sales

Customer Think

SEPTEMBER 3, 2024

A customer-centric mission statement is a fundamental component for driving success in any organisation wanting to grow more profitably. It provides a clear direction and purpose, uniting the company towards shared objectives and fostering a sense of belonging.

Profitability 73

Profitability Decision-making Customer Experience Leadership 73

NG Data

SEPTEMBER 5, 2024

JPMorgan Chase’s new AdTech venture, Chase Media Solutions, aims to revolutionize the banking industry by leveraging the bank’s extensive customer data to create personalized advertising opportunities. The platform allows brands to target customers based on their transaction history, offering highly personalized ads and rewards. This initiative could lead to a new era of targeted advertising in banking, providing significant revenue streams while ensuring customer privacy.

Banking 52

Banking Advertising Media 52

PandaDoc

SEPTEMBER 5, 2024

Being service-based, the plumbing industry faces customer-related issues, operational difficulties, and financial challenges. These specific needs can be greatly streamlined with invoicing software that guarantees minimal disruptions, service ease of use, and frictionless customer experiences through timely, secure payments and advanced job management.

Software 52

Software Software Computers and Electronics Finance 52

AchieveIt

SEPTEMBER 4, 2024

In healthcare today, the role of the Chief Strategy Officer (CSO) has never been more important. As Marc Mertz discusses in a recent podcast, the ability to plan strategically and remain adaptable is crucial to achieving improved healthcare outcomes. In this blog, we’ll explore the insights shared by Marc, highlighting the significance of a strong strategic vision, the evolution of planning in healthcare, and the CSO’s responsibility in steering organizations toward success.

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Healthcare Decision-making Facilitation Stakeholders 52

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

Negotiation

Customer Think

SEPTEMBER 6, 2024

It’s increasingly rare to find a mid-sized or larger company that doesn’t have a CX/VoC program of some sort. But for many (perhaps even most) firms these programs are check-the-box cookie-cutter formalities that aren’t listening or taking meaningful action on what they hear.

Leadership 70

Leadership Customer Experience 70

NG Data

SEPTEMBER 5, 2024

The shift from digital transformation, which often focused on mere digitization, to a broader business model innovation driven by generative AI. As companies face challenges in realizing ROI from digital transformation, the emphasis is now on leveraging AI to fundamentally rethink business models, enhance operational efficiency, and create new revenue streams.

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Digital Transformation Innovation Digitalization 52

ACT

SEPTEMBER 4, 2024

Did you know that 59 percent of marketers believe artificial intelligence (AI) will revolutionise the marketing industry ? Based on what we’ve seen since the launch of ChatGPT in late 2022, it’s hard to challenge this opinion. Generative AI tools like ChatGPT , Bard, Gemini, MidJourney, and many others have transformed how marketers think and approach their decision-making and work.

Marketing 52

Marketing Artificial Intelligence Decision-making Digitalization 52

PandaDoc

SEPTEMBER 4, 2024

Even with always-on devices across our desks or in our pockets, do you ever feel it’s become harder and harder to manually keep track of your deals as your real estate business grows? Without an organized solution, that extra manual work not only takes too much time — it may also lead to poor customer experiences. And no one can afford that in today’s highly competitive real estate market.

CRM 52

CRM e-Learning Software Software 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

Customer Think

SEPTEMBER 6, 2024

The purpose of any commercial business is to make profits for the benefit of its shareholders and employees, by satisfying customers. The contribution of Marketing to any business, is in the generation of profitable revenue. Without that profitable revenue there can be no sustainable business.

Shareholders 67

Shareholders Marketing Profitability Digitalization 67

NG Data

SEPTEMBER 5, 2024

While traditionally, larger market share was linked to higher profitability due to efficiency, market power, and quality perception, digital advancements have altered this dynamic. The findings suggest that while market share still matters, its impact on profitability is reduced for highly digitalized firms. Smaller firms can leverage digital tools to achieve efficiency gains and narrow the profitability gap with larger competitors.

Marketing 52

Marketing Profitability Digitalization 52

Groove HQ

SEPTEMBER 3, 2024

If you’re operating a small business, you’re always thinking about how to make your product or service as good as it can be. And you’re putting the best of those ideas into action. But are those changes having a tangible impact on customer satisfaction? Are there other areas where your resources would be better spent? […] The post 5 Approaches To Total Quality Management appeared first on Groove Blog.

Management 52

Management Small Business 52

PandaDoc

SEPTEMBER 4, 2024

Sales document automation solutions are software tools set to streamline the creation, management, and distribution of sales documents. The global market for sales automation software was valued at $9.25 billion in 2022 and is expected to nearly double by the end of the decade. In step with the explosion of AI integrations, such growth is no surprise considering the value document automation brings to sales reps.

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e-Learning Artificial Intelligence Sales Software 52

Advertisement

Contact and company intent data both have their advantages. Contact-level intent leads can be acted on immediately to reach active buyers, while company-level leads improve outcomes for account-based marketing and other programs. This infographic unpacks the advantages of both contact and company data and gives details about how B2B marketers can benefit from both.

B2B