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"Sell me this pen." That might just be the best sales one-liner in history. It's a favorite for sales professionals from used car salespeople to Wall Street wolves. And for good reason -- it's an exciting, accessible way to test a salesperson's fundamentals. How someone responds to those four words can tell you a lot about how -- and how well -- a candidate is going to sell.
This April, our family got some devastating news. We had just returned from a wedding in Florida when we got the call. My father-in-law, an otherwise healthy man in his 60’s who had just retired this past year, was diagnosed with stage four cancer. As this kind of news tends to do, it came as […]. The post Real Wealth Is Not About Money appeared first on Groove Blog.
There’s a disconnect between the future of sales and the current popularity of two-tiered sales structures that include sales development reps (SDRs) combined with field reps.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
New technology comes and goes, fast. These days, it seems as though there’s a new app or widget every week promising to make businesses and their sales reps more productive, efficient, and effective. Although some technology has proven to be more useful than others, one piece of sales technology that’s here to stay is customer relationship management (CRM) software.
Every year, thousands of companies spend millions of dollars on sales kickoff (SKO) events. You are likely one of them. What is the best strategy for communication across the executive team so you can drive the most value out of.
This guide covers the ten most valuable customer service metrics, complete with definitions, example reports, and support solutions to help you improve each one. A great customer support platform provides all the essential reports to guide your team in the right direction. But it doesn’t give you the why or the how. Whether you’re new […]. The post 10 Customer Service Metrics You Should Be Measuring (And How to Improve Them) appeared first on Groove Blog.
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This guide covers the ten most valuable customer service metrics, complete with definitions, example reports, and support solutions to help you improve each one. A great customer support platform provides all the essential reports to guide your team in the right direction. But it doesn’t give you the why or the how. Whether you’re new […]. The post 10 Customer Service Metrics You Should Be Measuring (And How to Improve Them) appeared first on Groove Blog.
- MOTIVATION -. "You were born to win, but to be a winner, you must plan to win, prepare to win, and expect to win.". -Zig Ziglar. - AROUND THE WEB -. > 5 Sales Prospecting Tips to Unblock Your Holiday Sales Funnel – Sales Hacker. The period from Thanksgiving to New Year’s can be a tough time in B2B sales. You still have goals and quotas, but instead of workplaces abuzz with activity, you encounter tapped-out annual budgets, vacationing decision-makers, and an overall atmosphere of wanting to
Your ideal customer just inquired about placing a large order from your startup. It sounds like a dream come true, right? Well, at least it did before you checked your inventory and realized you didn’t have the goods on hand to deliver and don’t have the cash to purchase what you need from your supplier. But don’t throw in the towel just yet. You have options available that can help you fulfill this order and potentially gain a lifelong customer.
It’s 4pm November 6, and I’m sitting on a plane on my way home to Germany, taking my laptop out to write about two fantastic Sales Enablement events: TRANSFORM London and TRANSFORM Chicago. No other Sales Enablement events on the planet have inspired nearly 1,000 attendees on both sides of the Atlantic Ocean. TRANSFORM 2019: Fueled by passion, engagement, learning, sharing, and lots of Showpad customers.
The best marketing ideas for auto repair shops are the ones that increase your referral business through word of mouth. You can spend money on TV ads, SEO and PPC campaigns, and even direct mail, but you’re investing a small fortune on marketing channels that don’t grow your word-of-mouth business. Auto repair and specialty shops need to invest in low-cost marketing ideas that target past and present customers.
What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.
Whether you’re a sales manager evaluating your team or in the field coaching salespeople who are trying to get quality appointments, you’re always looking to improve results. Based on years of experience, we often see salespeople develop strong valid business reasons , but the delivery is too formal. Listen to the video for great before and after examples and keep reading for the secret to a successful sales strategy.
Your days are jam-packed with tasks related to bringing in revenue for your company. As your company finds its stride and continues growing and scaling, your daily tasks become increasingly complicated, especially as your product line grows in complexity. If you are manually tracking orders, you can save time, reduce your sales cycle, and increase future sales by implementing a configure price quote (CPQ) solution.
For B2B buyers, every minute counts. That means they consider every minute they spend answering questions that sellers could have answered with a cursory internet search a waste of their time. As a seller, wasting a buyers’ time in this manner likely hurts your chances of winning a deal: as the 2018 Buyer Preferences Study reveals, customers have little tolerance for explaining their business to a seller.
I was surprised when one of the clients I’ve been working with for close to 10 years asked me to discuss referral selling for a sales roundtable I was going to facilitate for them.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Who should go first in a negotiation when it comes to offering a price, solution, and agreement to key terms? Do you ask for a budget and then craft what you do from there? Or do you, once you know what the needs and major parameters might be, suggest a solution and a price before talking about budget? It’s a common question, one that continues to baffle many sellers.
As a sales professional, you’re no stranger to the sales process. Chances are, you spend your days engaging with leads and facilitating them through their buyer’s journey step-by-step. In addition to an operational sales process, your team likely has a CRM in place as well. However, if you’re only using your CRM as a virtual Rolodex, you probably aren’t using the tool to its full potential.
I was in Dublin recently with a MAJOR player in the food retail industry and it reminded me of two of the very best retail sales tips that every store should use. So it doesn’t matter what you sell in your store, use them! And if you don’t sell in retail then next time you are in a store see if the sales assistant uses any of the following one liners on you.
Searching for new customer experience software? Use these five guiding questions to find the right tool. Spoiler alert: You might already be using it. The post Customer Experience Software: 5 Questions to Guide You from a Company That Doesn’t Sell It appeared first on Groove Blog.
How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
Hey frustrated salesperson, I feel your pain. “This is ridiculous,” I muttered under my breath. I was six hours into designing a proposal for a prospect, and this little document was taking a toll on my patience. Giphy. PandaDoc co-founder, Sergey , sat across from me and smirked. “There has to be a better way to close deals. This process should only take one week.
Let’s say you have a prospect ready to buy. You’re bound to be excited and ready to close the deal and collect that commission, but before you get this deal moving, there are a few things to consider. First, ask yourself, “ How can I set expectations for myself and my prospect around how the remainder of the sales process will run? And how can I ensure this final stage of the sales process maintains momentum and is properly documented?
Managing Complexity and Competition. Cloud-based Software as a Service (SaaS) software delivery has revolutionized the B2B software sales cycle. It has streamlined implementation and heightened ease of use for customers and vendors alike. For vendors, however, these bright sides have come.
Our 2019 KaiNexicon event in Austin was a tremendous success, thanks to all of our fabulous participants and speakers. Lots of valuable information was shared, and long-term connections formed. The event kicked off with a Keynote from Jess Orr of WestRock Company. This post is a recap of her presentation. We invite you to watch the video as well. Jess Orr is a continuous improvement manager with over 12 years of experience working in a variety of industries.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Great client experience is key to increased revenue and overall growth. And there are many things that affect your client’s experience with your company. From every encounter with the receptionist and support staff to the product itself, the client is forming an opinion on what the experience is like working with your company. While all of these aspects have an impact on experience, for many, it’s often the salesperson that has the biggest influence.
Advancements in technology have changed the way sales organizations recruit and hire their sales force. The 2019 World-Class Sales Practices Study revealed that just 32% of organizations believe they have the right people in place to meet their business goals, and only 24% assess why their top performers are successful. Less than one-quarter of buyers see sellers as an important resource to help them solve their business problems, which is why sellers need to not just meet, but exceed buyer expe
"> A few weeks ago I had the privilege of attending Texas Camp with the web team here at Texas Creative. Texas Camp is a day of curated sessions and panel conversations, and is hosted by volunteers from the regional Drupal community. I know what you’re thinking, why would an Account Manager go to a day-long session about web development?
Follow-up is crucial to a business’s success. The faster you follow up, the more likely you are to close the deal. In fact, one study found 78% of customers buy from the company that responds to them first. By not following up with prospects, you put your reputation at risk and force them to take their business elsewhere. Talk about an anti-growth strategy!
Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten
Building goodwill in business is a pre-requisite for companies to advance in their strategic forward planning. The British Department Store, John Lewis, is renowned for its quality customer service and its build-up of goodwill. Here’s what one of their managers said: “If we rely on value alone, we’ll get considerable success. Then if we add constant and careful cultivation of the other arts of maintaining and building up goodwill, we shall be vastly superior to our competition.”.
With customer expectations higher than ever, every sales interaction has to be worth the buyer’s time. There is no such thing as an unimportant call or meeting. Every contact has to create value and move the customer forward toward closing the deal. Yet it’s unclear customers feel that way—almost a third (32.2%) of respondents to the 2018 Buyer Preferences Study reported mixed feelings about their discussions with sellers.
“A goal without a plan is just a wish.” - Antoine de Saint-Exupéry. It’s that time of year again when elite sellers are putting together their plan for 2020. Early in my career, I remember having an incredible year of performance. I was the top rep in my region and preparing to go to Hawaii for President’s Club. It was, by far, my biggest income year to date.
I'm taking a break from our regular stream of improvement methodology and software blog posts to celebrate the success of one of our oldest and best customers - Mary Greeley Medical Center! A 220-bed acute care facility in Ames, Iowa, Mary Greeley is one of only six healthcare organizations to receive the 2019 Malcolm Baldrige National Quality Award.
Speaker: Susan Spencer, Principal of Spencer Communications
Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.
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