RAIN Group
NOVEMBER 13, 2024
Effective sales training is widely acknowledged as a critical success factor for sales organizations. But how many companies are truly excelling in this area? And what distinguishes those with highly effective sales training and development from the rest? The answers may surprise you.
Hubspot Sales
NOVEMBER 12, 2024
Getting ghosted is an unfortunate fact of sales life nowadays. Every once in a while, the conversation with a prospect is going to die down and never pick back up — but you don't have to take those fizzle-outs lying down. There are some strategies you can leverage to give yourself a fighting chance at re-engaging a prospect who seems like a lost cause.
Kainexus
NOVEMBER 14, 2024
In an era where agility and responsiveness define business success, continuous improvement (CI) has become the backbone for organizations striving to cut costs, enhance customer satisfaction, increase efficiency, and drive revenue. That’s why choosing the right continuous improvement system is so important, but how do you tell them apart? Most people don’t make this type of investment very often, so it can be a challenge to select the best one for your organization.
FinListics Solutions
NOVEMBER 12, 2024
They’re Already Halfway Gone Executive B2B buyers are bypassing the traditional sales process. They’re moving independently, often 70% through their purchase decision before a sales rep enters the picture.
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What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.
Force Management
NOVEMBER 14, 2024
Sales talent is a cornerstone to a best-in-class sales organization. As a sales leader you need the right people on board if you want to hit your revenue goals every quarter. Without a process to attract, hire and retain top sales talent you will waste money on mis-hires, lose talent to the competition and have no way to build a bench strength for growth.
Sales Gravy
NOVEMBER 14, 2024
In this lively episode of The Sales Gravy Podcast, Jeb Blount welcomes Patrick "Pops" Garrett, Founder & Chief Drinking Officer of DrinkCurious, to explore the unique intersection between bourbon tasting and sales engagement. Key Takeaways: – Virtual Tastings as Sales Hooks: Virtual bourbon tastings became an effective "hook" to attract attendees to sales demos, webinars, and client meetings, increasing engagement and helping to break through typical sales communication noise. – Engagement and W
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
FinListics Solutions
NOVEMBER 14, 2024
B2B sales complexity is increasing, and close rates are lagging as deals become harder to win. Today, complex B2B deals take 20% longer to close than they did five years ago (Forrester), largely because reps need to prepare to manage multi-stakeholder sales. The stakes are high, with productivity losses for a typical 100-person sales team totaling over $2 million annually (DePaul University).
Groove HQ
NOVEMBER 15, 2024
It’s 9:03 AM. Hannah, your newest customer support rep, juggles complex queries while frantically searching through scattered documents and outdated wikis. Sound familiar? This daily struggle is why many small businesses are turning to internal knowledge base software as their customer support secret weapon. Imagine this instead: Hannah logs into a centralized knowledge management system, […] The post How To Use Internal Knowledge Base Software To Improve Customer Support appeared fi
SalesGlobe
NOVEMBER 15, 2024
In a national retail setting, sales representatives were initially responsible for handling all wireless transactions, creating long wait times and frustrating customers. The support staff, originally hired for inventory management and other operational duties, were underutilized and had outdated job descriptions that no longer fit the stores’ needs.
SBI Growth
NOVEMBER 11, 2024
Accurate sales forecasting is essential for business success. But it can be difficult to get it right due to certain missteps. Here are three of the most common errors that lead to incorrect forecasting and how to avoid them.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Hubspot Sales
NOVEMBER 15, 2024
I was recently assigned the task of forecasting demand for a project. I set to work using my usual methods, but I’ve not explored AI in demand forecasting. My recent project got me thinking about AI's role and whether AI could (a) aid the demand forecasting process and (b) save time. I needed expert advice to help me with this, so I connected with 23 professionals, including sales professionals, directors, and heads of growth and marketing, to hear how AI is revolutionizing demand and sales fore
Groove HQ
NOVEMBER 13, 2024
It can be hard to get support staff educated on your product in an accessible way. At the same time, it’s absolutely crucial. Your team needs to be armed with intimate product knowledge to guide customers through the various use cases for your product. Otherwise, you risk high churn rate and low adoption rate. To […] The post SaaS Customer Support Training: How To Get It Right the First Time appeared first on Groove Blog.
LinkedFusion
NOVEMBER 14, 2024
If you’ve been in the game of lead generation for a while, you know how tough it can be. Now imagine your outreach efforts getting a major boost—thanks to AI. Yes, you heard that right! AI is revolutionizing LinkedIn outreach by making it smarter, faster, and more efficient. Companies like LinkedFusion are changing the way we think about finding leads, and trust me, it’s a game-changer.
SalesGlobe
NOVEMBER 14, 2024
Young woman showing salesman stats on cellphone during informal meeting Inside Sales teams are playing an increasingly important role in driving growth for businesses across industries. As companies seek to enhance customer experience, improve efficiency, and drive seller productivity, Inside Sales is growing area of investment, exploration, and opportunity.
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Brooks Group
NOVEMBER 14, 2024
Prospecting is a balancing act. You want your team to fill their calendars with as many meetings as possible. But these opportunities have to be the right fit. You don’t want your sales professionals to invest time in prospects who aren’t going to progress. Failure to qualify prospects properly has a big downside. According to The Brooks Group research , almost half of underperforming teams struggle with qualifying new opportunities.
Groove HQ
NOVEMBER 14, 2024
Your business is caught up in the whirlwind that is AI. You’ve noticed competitors implementing it, and you don’t want to be left behind. Maybe your customer service team wants to understand how AI can make their lives easier. Or perhaps your business views AI as a great way to eliminate the costs of hiring additional team […] The post What Is AI-Driven Customer Support (And Should You Invest In It)?
LinkedFusion
NOVEMBER 14, 2024
If you’ve been in the game of lead generation for a while, you know how tough it can be. Now imagine your outreach efforts getting a major boost—thanks to AI. Yes, you heard that right! AI is revolutionizing LinkedIn outreach by making it smarter, faster, and more efficient. Companies like LinkedFusion are changing the way we think about finding leads, and trust me, it’s a game-changer.
PandaDoc
NOVEMBER 13, 2024
Understanding how pricing impacts profitability is crucial for businesses. Pricing analytics uses data to provide insights into customer behavior, market trends, and competitor strategies — ultimately helping businesses set prices that maximize revenue and meet customer expectations. This guide will explore what pricing analytics is, its benefits, and how businesses can use it to gain a competitive edge, boost customer satisfaction, and drive profitability.
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
ACT
NOVEMBER 12, 2024
With more than 5 billion users worldwide, social media platforms offer an excellent means for companies to connect with their target audiences. Because they are useful for lead generation and relationship building, social media channels are an indispensable part of any sales strategy for starting and growing a business. But here’s the thing—selling on social media isn’t just about posting engaging and relevant content now and then.
Groove HQ
NOVEMBER 14, 2024
The other day, ChatGPT was trending. At this point that’s not a surprise, because of just how much progress has been made, and how Sam and his team keep giving their users something to talk about. But this time, it was trending for startling reasons: the AI was initiating conversations with its users. Frankly, that’s […] The post What Are the Uses of Generative AI in Customer Support?
CMOE
NOVEMBER 12, 2024
Leadership development is a cornerstone of organizational success. Companies increasingly recognize effective leaders’ pivotal role in driving business performance and achieving strategic objectives. However, not all leadership development programs are created equal. Here, we explore the common pitfalls that illustrate why leadership development programs fail and provide actionable solutions for those roadblocks.
Help Scout
NOVEMBER 14, 2024
Six essential ticket handling best practices to streamline support, boost customer satisfaction, and empower your support team.
Speaker: Susan Spencer, Principal of Spencer Communications
Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.
ACT
NOVEMBER 11, 2024
In a recent survey by Statista, 86 percent of respondents reported using Facebook for marketing. That makes it the most popular social media platform for marketing—ahead of even Instagram and TikTok. With more than 2 billion monthly active users , Facebook continues to be the most used social media platform worldwide. And if you add up all the Facebook-owned platforms, your audience size surges dramatically.
Groove HQ
NOVEMBER 12, 2024
You’ve poured your heart and soul into creating a product you’re proud of. But lately, you’ve noticed a troubling trend. Your customers aren’t as engaged as they used to be. And your poor support team? They’re drowning in a sea of tickets. Success isn’t just about having a killer product. It’s about providing exceptional experiences […] The post What Is Intelligent Customer Experience?
Corporate Visions
NOVEMBER 12, 2024
Learn how to conduct win-loss analysis that gets results. This practical implementation guide shows you how to build a program that drives real results.
ClearPoint Strategy
NOVEMBER 12, 2024
Master the art of data visualization.
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Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten
Groove HQ
NOVEMBER 12, 2024
I have this habit where, every Friday evening, I spend about two hours checking out AI advancements during the week. And there’s always something new. Today, I decided to check out a new image generator. I tried out the free tier, and thought to myself: “Well, I don’t see anything new here!” In fact, it […] The post How Can AI Be Used To Support Customer Success?
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