Strategic Account Management Association

SEPTEMBER 27, 2024

SAMA's Customer Advisory Board serves as a direct line of communication between SAMA and some of the most experienced and insightful leaders in the SAM community, providing us with critical feedback that shapes both our strategy and the broader SAM ecosystem. The post How SAMA’s Customer Advisory Board Influences Best Practices in SAM appeared first on Strategic Account Management Association.

Account Management 520

Account Management Communication Management Customer Knowledge 520

The Center for Sales Strategy

SEPTEMBER 24, 2024

If you’ve seen Moneyball , you know that Billy Beane, the GM of the Oakland A’s, didn’t just play the game—he changed the game. It’s not just a great underdog story; it’s a masterclass in using data to build a winning team, even when the odds (and budget) are stacked against you. Beane’s approach? Simple: find undervalued talent, tap into their potential, and use data to outsmart the competition.

Sales 125

Sales 125

The SAMA Podcast

SEPTEMBER 23, 2024

Joining us on today's episode is Ron Davis, Executive Vice President and Global Head of Customer Management at Zurich Commercial Insurance. With over 30 years of experience in the industry, Ron has implemented customer management best practices across Zurich's commercial insurance business, making significant contributions to the field. Ron began his journey at Zurich in 2000 and has held various executive positions since then.

Account Management 104

Account Management Insurance Management 104

Customer Think

SEPTEMBER 24, 2024

In recent years, the synergy between cloud computing and customer relationship management (CRM) has significantly reshaped how businesses engage clients and deliver services. As organizations transition more of their operations to the cloud, understanding the emerging trends is crucial for maintaining a competitive edge.

CRM 114

CRM Organization Management 114

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Flevy

SEPTEMBER 27, 2024

Global expansion is tough. Even the most seasoned executives can find themselves daunted by the complexities of entering new markets. The CAGE Distance Framework —crafted by strategy expert Pankaj Ghemawat—was designed to address this challenge. It’s not just about market entry, it’s a comprehensive tool that evaluates the “distance” between your home country and target markets across four critical dimensions: Cultural, Administrative, Geographic, and Economic.

Supply Chain 98

Supply Chain Logistics e-Learning Manufacturing 98

The Center for Sales Strategy

SEPTEMBER 23, 2024

Having a talented team of salespeople is vital to driving growth and increasing revenue. While hiring top sales talent is essential, finding leaders with a natural ability to coach and develop them in the sales process can take your team to the next level. These natural sales coaches possess a unique set of talents and skills that can inspire, motivate, and guide people to success.

Sales 121

Sales 121

Vantage Partners

SEPTEMBER 26, 2024

“We know which providers move faster or slower. It doesn’t really show up on any formal selection criteria, but some providers aren’t even going to hear from us because we know it will take them too long to respond.

83

83

FinListics Solutions

SEPTEMBER 25, 2024

The exodus of senior sales talent and widespread downsizing have created a leadership crisis in B2B sales. As seasoned professionals exit, millennial sales leaders are thrust into roles without the critical mentorship or experience they need to succeed. At the same time, millennial executive B2B buyers are stepping into power, expecting a level of partnership from sales leaders rooted in business and financial acumen.

B2B 86

B2B Leadership Sales Leadership Sales 86

Force Management

SEPTEMBER 26, 2024

The sales kickoff (SKO) is where you the stage for what’s coming, explain what’s changed and chart the path for success in the next year. But let’s get real. Rallying the troops and rah-rah speeches are great, but they are not what helps land high-value accounts or meet the growth imperative. Moving the needle comes by taking direct action on the day-to-day selling motion.

Leadership 83

Leadership Sales Meetings Sales Training 83

Sales Gravy

SEPTEMBER 26, 2024

Sales professionals are always looking for fresh strategies to boost their performance and outshine the competition. Surprisingly, one key factor that’s often neglected is their physical fitness for sales. On this episode of the Sales Gravy Podcast, Jeb Blount discusses how physical fitness impacts sales success with online fitness coach Josh Hulsebosch.

Facilitation 78

Facilitation Sales Prioritization Communication 78

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

SEPTEMBER 26, 2024

In this article, I explore the often-overlooked elements of strategy development to avoid simply repeating common discussions on this topic. Article source: [link] Introduction A well-executed B2B customer experience (CX) strategy can be the cornerstone of long-term success in today’s competitive landscape.

Customer Experience 78

Customer Experience B2B B2C Sales 78

SBI Growth

SEPTEMBER 26, 2024

At an event in Washington, D.C. earlier this month , we talked about the “profitability paradox” to describe what businesses are facing in today’s market environment. In simpler times, it was common sense that businesses that invested more in growth could expect to see greater returns.

Profitability 71

Profitability Marketing Sales 71

Kainexus

SEPTEMBER 26, 2024

Business transformation is a crucial journey that strategically revamps an organization's processes, technologies, and business models to boost efficiency, competitiveness, and customer value. In today's fast-paced environment, embracing business transformation enables organizations to achieve sustainable success. This article provides straightforward and actionable steps any organization can take for successful business transformation.

Customer Value 75

Customer Value Organization 75

Groove HQ

SEPTEMBER 23, 2024

If you’re at the helm of a small business, you know that every interaction matters. But optimizing customer touchpoints across various channels can be a real challenge, especially when you’re short on time and resources. Are you unsure which touchpoints need your attention most? Creating personalized experiences often feels like a luxury, while balancing automation […] The post 7 Tips for Optimizing Your Customer Touchpoints appeared first on Groove Blog.

Small Business 64

Small Business Customer Experience 64

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Customer Think

SEPTEMBER 26, 2024

In today’s fast-evolving business world, I believe operational efficiency and customer experience (CX) have emerged as the two most critical factors for success. In the past, they were seen as separate concerns — operations was about cost and efficiency, while CX focused on customer satisfaction.

Customer Experience 69

Customer Experience 69

SBI Growth

SEPTEMBER 23, 2024

We all know how challenging it can be to manage a constantly changing pipeline, but it's essential for reps to stay organized to ensure their opportunities are moving forward. So, how can you ensure that your reps keep their pipeline current? Here are four tips to help them stay on top of their deals.

Management 71

Management Sales Organization Sales Training 71

Help Scout

SEPTEMBER 25, 2024

Help Scout redesigned its Inbox to improve usability, integrate new AI tools, and address the evolving needs of support teams while maintaining simplicity and flexibility.

59

59

Groove HQ

SEPTEMBER 27, 2024

Is your team struggling to prioritize support tickets efficiently? When you’re relying on a traditional email platform, it’s easy for urgent messages to get buried under less important requests. This leads to delayed responses, frustrated customers, and missed opportunities to resolve crucial issues promptly. Thankfully, there’s a way to regain control of your support inbox and […] The post How To Prioritize Support Tickets: A Guide for SMBs appeared first on Groove Blog.

Prioritization 59

Prioritization 59

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

Sales

Customer Think

SEPTEMBER 25, 2024

With the fourth quarter of 2024 less than two weeks away, many B2B marketing and sales leaders will soon begin planning for 2025. To develop an effective go-to-market plan, it’s vital to understand how the decision-makers in your target market(s) prefer to engage with potential suppliers at all stages of the buying process.

Suppliers 69

Suppliers B2B Marketing Sales 69

CMOE

SEPTEMBER 27, 2024

One of the most challenging aspects of difficult conversations can be finding the right time to have them. To select the best time to have a courageous conversation, there are three key factors to consider: Your mindset Their ability to receive the conversation The timing of the interaction When all three are favorable, you are more likely to have a positive outcome.

Facilitation 52

Facilitation Leadership Communication Meetings 52

LinkedFusion

SEPTEMBER 27, 2024

If you’re running a business or just need the latest tools to streamline your work, Black Friday 2024 is your chance to snag some incredible deals on SaaS (Software as a Service) products. From marketing automation to project management tools, this is the time to save big. Whether you’re eyeing discounts from giants like HubSpot or waiting for a surprise offer from emerging SaaS startups, Black Friday is your best bet for unlocking some game-changing software.

Cybersecurity 52

Cybersecurity Retail CRM Software 52

Groove HQ

SEPTEMBER 25, 2024

Sometimes it feels like there’s absolutely nothing you can do to make a customer happy. That usually isn’t true, however, provided that you approach your response carefully. Any review your business receives can impact growth. This is especially true for a small business, where every bit of visibility matters. Customer feedback shouldn’t be left in […] The post How To Respond To Negative Customer Reviews (4 Tips for Positive Results) appeared first on Groove Blog.

Small Business 59

Small Business 59

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

Negotiation

Customer Think

SEPTEMBER 21, 2024

By Jennifer MacIntosh, VP Analyst and John Quaglietta, VP Analyst in the Gartner Customer Service & Support Practice While organizations initially attract customers with their value proposition, customers renew and expand their relationships based on the actual value they realize.

Value Proposition 69

Value Proposition Organization Leadership 69

CMOE

SEPTEMBER 27, 2024

Should You Standardize Your Supervisor Development Plan? As your business evolves and expands, cultivating strong leadership becomes essential for sustainable growth. This may involve promoting high-performing team members to supervisory roles or investing in the professional development of existing supervisors. A vital step in this process is developing a robust supervisor development plan that nurtures leadership potential.

Interpersonal Skills 52

Interpersonal Skills Leadership Decision-making Communication 52

RAIN Group

SEPTEMBER 25, 2024

In today's digital age, online learning has become an integral part of sales training and development. Modern learners, having grown up in an era dominated by digital technology, are accustomed to engaging with content online. They expect learning experiences to be interactive, accessible, and relevant. However, engaging sellers in a virtual environment can still be challenging.

Sales Training 52

Sales Training Digitalization Sales 52

Groove HQ

SEPTEMBER 24, 2024

Does your customer support team need a tool to manage all those incoming questions, feedback, requests, and complaints? Providing excellent support is crucial for any growing business. However, relying on a standard email inbox for this can become a challenge over time, as requests increase and you find you’re lacking the features you need to […] The post What’s the Best Email Client for Customer Support?

Management 59

Management 59

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

Customer Think

SEPTEMBER 25, 2024

CX Day is a highlight of the year, celebrating customers, CX professionals, and CX outcomes. It’s always the first Tuesday of October. This year’s theme is: Why this theme? According to the Customer Experience Professionals Association (cxpa.org/get-involved/cxday): To explore and highlight credible proof of business impact. Real-world return on investment: profit.

Stakeholders 64

Stakeholders Profitability Customer Experience 64

CMOE

SEPTEMBER 25, 2024

Team leaders wield significant influence over team performance. Whether they’re leading small, specialized teams or overseeing large-scale operations, today’s leaders must navigate a complex array of responsibilities that can vary dramatically based on the scope of their role. Beyond simple oversight, team leaders must effectively adapt their approach to meet the needs of their team as they work to achieve organizational objectives.

Emotional Intelligence 52

Emotional Intelligence Leadership Facilitation Decision-making 52

DemandFarm

SEPTEMBER 24, 2024

Key Account Management Maturity Framework In today’s competitive landscape, focusing solely on acquiring new business often leads to missed opportunities within existing key accounts. In fact, key account management (KAM) can drive significant growth—improving deal closure rates by up to 25%. Yet, many companies remain trapped in reactive KAM practices, which are often as ineffective as having no program at all.

Key Account Management 52

Key Account Management Account Management Management Client Relationships 52

Groove HQ

SEPTEMBER 26, 2024

Mark Cuban’s takeover of the Dallas Mavericks is one of the best examples of a successful winback campaign. The team was in dire straits, and Cuban understood that winning back customers was crucial to the team’s revival. So he took a bold, personal approach, setting up his desk in the sales office and directly calling […] The post 5 Steps for Creating a Customer Winback Campaign appeared first on Groove Blog.

Sales 52

Sales Marketing 52

Advertisement

Contact and company intent data both have their advantages. Contact-level intent leads can be acted on immediately to reach active buyers, while company-level leads improve outcomes for account-based marketing and other programs. This infographic unpacks the advantages of both contact and company data and gives details about how B2B marketers can benefit from both.

B2B