Strategic Account Management Association

SEPTEMBER 27, 2024

SAMA's Customer Advisory Board serves as a direct line of communication between SAMA and some of the most experienced and insightful leaders in the SAM community, providing us with critical feedback that shapes both our strategy and the broader SAM ecosystem. The post How SAMA’s Customer Advisory Board Influences Best Practices in SAM appeared first on Strategic Account Management Association.

Account Management 520

Account Management Communication Management Customer Knowledge 520

The Center for Sales Strategy

SEPTEMBER 24, 2024

If you’ve seen Moneyball , you know that Billy Beane, the GM of the Oakland A’s, didn’t just play the game—he changed the game. It’s not just a great underdog story; it’s a masterclass in using data to build a winning team, even when the odds (and budget) are stacked against you. Beane’s approach? Simple: find undervalued talent, tap into their potential, and use data to outsmart the competition.

Sales 124

Sales 124

Customer Think

SEPTEMBER 24, 2024

In recent years, the synergy between cloud computing and customer relationship management (CRM) has significantly reshaped how businesses engage clients and deliver services. As organizations transition more of their operations to the cloud, understanding the emerging trends is crucial for maintaining a competitive edge.

CRM 118

CRM Organization Management 118

Flevy

SEPTEMBER 27, 2024

Global expansion is tough. Even the most seasoned executives can find themselves daunted by the complexities of entering new markets. The CAGE Distance Framework —crafted by strategy expert Pankaj Ghemawat—was designed to address this challenge. It’s not just about market entry, it’s a comprehensive tool that evaluates the “distance” between your home country and target markets across four critical dimensions: Cultural, Administrative, Geographic, and Economic.

Supply Chain 98

Supply Chain Logistics e-Learning Manufacturing 98

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What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

Sales Management

RAIN Group

SEPTEMBER 25, 2024

In today's digital age, online learning has become an integral part of sales training and development. Modern learners, having grown up in an era dominated by digital technology, are accustomed to engaging with content online. They expect learning experiences to be interactive, accessible, and relevant. However, engaging sellers in a virtual environment can still be challenging.

Sales Training 98

Sales Training Digitalization Sales 98

The Center for Sales Strategy

SEPTEMBER 23, 2024

Having a talented team of salespeople is vital to driving growth and increasing revenue. While hiring top sales talent is essential, finding leaders with a natural ability to coach and develop them in the sales process can take your team to the next level. These natural sales coaches possess a unique set of talents and skills that can inspire, motivate, and guide people to success.

Sales 119

Sales 119

Sales Gravy

SEPTEMBER 26, 2024

Sales professionals are always looking for fresh strategies to boost their performance and outshine the competition. Surprisingly, one key factor that’s often neglected is their physical fitness for sales. On this episode of the Sales Gravy Podcast, Jeb Blount discusses how physical fitness impacts sales success with online fitness coach Josh Hulsebosch.

Facilitation 83

Facilitation Sales Prioritization Communication 83

Customer Think

SEPTEMBER 26, 2024

In this article, I explore the often-overlooked elements of strategy development to avoid simply repeating common discussions on this topic. Article source: [link] Introduction A well-executed B2B customer experience (CX) strategy can be the cornerstone of long-term success in today’s competitive landscape.

Customer Experience 83

Customer Experience B2B B2C Sales 83

The Center for Sales Strategy

SEPTEMBER 25, 2024

Opportunities for growth, learning, and recognition are crucial to long-term success, whether for front-line employees or managers. The infographic below from the 2024 Talent Magazine reveals that the need for better development strategies is more urgent than ever.

Management 112

Management Sales 112

Vantage Partners

SEPTEMBER 26, 2024

“We know which providers move faster or slower. It doesn’t really show up on any formal selection criteria, but some providers aren’t even going to hear from us because we know it will take them too long to respond.

83

83

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Force Management

SEPTEMBER 26, 2024

The sales kickoff (SKO) is where you the stage for what’s coming, explain what’s changed and chart the path for success in the next year. But let’s get real. Rallying the troops and rah-rah speeches are great, but they are not what helps land high-value accounts or meet the growth imperative. Moving the needle comes by taking direct action on the day-to-day selling motion.

Leadership 82

Leadership Sales Meetings Sales Training 82

Help Scout

SEPTEMBER 25, 2024

Introducing Inbox 2 — our new, more focused workspace that helps you delight more customers in less time. Read on to learn what's new with Inbox 2.

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78

Kainexus

SEPTEMBER 26, 2024

Business transformation is a crucial journey that strategically revamps an organization's processes, technologies, and business models to boost efficiency, competitiveness, and customer value. In today's fast-paced environment, embracing business transformation enables organizations to achieve sustainable success. This article provides straightforward and actionable steps any organization can take for successful business transformation.

Customer Value 75

Customer Value Organization 75

Customer Think

SEPTEMBER 24, 2024

If the technology industry just happened to rain thousand-dollar bills, there’d probably be enough to fill a few Olympic-sized swimming pools. Is it possible for any organization, including marketing services firms, to jump in and make a splash as a technology partner without losing some of those dollars?

Organization 75

Organization Marketing 75

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

SBI Growth

SEPTEMBER 26, 2024

At an event in Washington, D.C. earlier this month , we talked about the “profitability paradox” to describe what businesses are facing in today’s market environment. In simpler times, it was common sense that businesses that invested more in growth could expect to see greater returns.

Profitability 71

Profitability Marketing Sales 71

Groove HQ

SEPTEMBER 23, 2024

If you’re at the helm of a small business, you know that every interaction matters. But optimizing customer touchpoints across various channels can be a real challenge, especially when you’re short on time and resources. Are you unsure which touchpoints need your attention most? Creating personalized experiences often feels like a luxury, while balancing automation […] The post 7 Tips for Optimizing Your Customer Touchpoints appeared first on Groove Blog.

Small Business 64

Small Business Customer Experience 64

Help Scout

SEPTEMBER 25, 2024

Help Scout redesigned its Inbox to improve usability, integrate new AI tools, and address the evolving needs of support teams while maintaining simplicity and flexibility.

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59

Customer Think

SEPTEMBER 26, 2024

The latest edition of the International Journal of Sales Transformation focuses on a topic that is already having a profound impact on the future of the sales profession: how to best leverage the growing power of Artificial Intelligence.

Artificial Intelligence 72

Artificial Intelligence Sales 72

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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

SBI Growth

SEPTEMBER 23, 2024

We all know how challenging it can be to manage a constantly changing pipeline, but it's essential for reps to stay organized to ensure their opportunities are moving forward. So, how can you ensure that your reps keep their pipeline current? Here are four tips to help them stay on top of their deals.

Management 71

Management Sales Organization Sales Training 71

Groove HQ

SEPTEMBER 27, 2024

Is your team struggling to prioritize support tickets efficiently? When you’re relying on a traditional email platform, it’s easy for urgent messages to get buried under less important requests. This leads to delayed responses, frustrated customers, and missed opportunities to resolve crucial issues promptly. Thankfully, there’s a way to regain control of your support inbox and […] The post How To Prioritize Support Tickets: A Guide for SMBs appeared first on Groove Blog.

Prioritization 59

Prioritization 59

Help Scout

SEPTEMBER 23, 2024

Implementing AI Support is challenging. Here are the main issues your support team will need to overcome and why the ROI is worth the effort.

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Customer Think

SEPTEMBER 26, 2024

In today’s fast-evolving business world, I believe operational efficiency and customer experience (CX) have emerged as the two most critical factors for success. In the past, they were seen as separate concerns — operations was about cost and efficiency, while CX focused on customer satisfaction.

Customer Experience 72

Customer Experience 72

Advertisement

Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten

Sales

CMOE

SEPTEMBER 27, 2024

One of the most challenging aspects of difficult conversations can be finding the right time to have them. To select the best time to have a courageous conversation, there are three key factors to consider: Your mindset Their ability to receive the conversation The timing of the interaction When all three are favorable, you are more likely to have a positive outcome.

Facilitation 52

Facilitation Leadership Communication Meetings 52

Groove HQ

SEPTEMBER 25, 2024

Sometimes it feels like there’s absolutely nothing you can do to make a customer happy. That usually isn’t true, however, provided that you approach your response carefully. Any review your business receives can impact growth. This is especially true for a small business, where every bit of visibility matters. Customer feedback shouldn’t be left in […] The post How To Respond To Negative Customer Reviews (4 Tips for Positive Results) appeared first on Groove Blog.

Small Business 59

Small Business 59

LinkedFusion

SEPTEMBER 27, 2024

If you’re running a business or just need the latest tools to streamline your work, Black Friday 2024 is your chance to snag some incredible deals on SaaS (Software as a Service) products. From marketing automation to project management tools, this is the time to save big. Whether you’re eyeing discounts from giants like HubSpot or waiting for a surprise offer from emerging SaaS startups, Black Friday is your best bet for unlocking some game-changing software.

Cybersecurity 52

Cybersecurity Retail CRM Software 52

Customer Think

SEPTEMBER 24, 2024

Anytime anyone now thinks of digital transformation, no matter the scale of a business, AI always finds mention. It can, after all, process lots of data and make smart decisions. Such abilities presented by AI are transforming how businesses operate and accelerating innovation in all industries.

Digital Transformation 72

Digital Transformation Digitalization Innovation Decision-making 72

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

Sales

CMOE

SEPTEMBER 27, 2024

Should You Standardize Your Supervisor Development Plan? As your business evolves and expands, cultivating strong leadership becomes essential for sustainable growth. This may involve promoting high-performing team members to supervisory roles or investing in the professional development of existing supervisors. A vital step in this process is developing a robust supervisor development plan that nurtures leadership potential.

Interpersonal Skills 52

Interpersonal Skills Leadership Decision-making Communication 52

Groove HQ

SEPTEMBER 24, 2024

Does your customer support team need a tool to manage all those incoming questions, feedback, requests, and complaints? Providing excellent support is crucial for any growing business. However, relying on a standard email inbox for this can become a challenge over time, as requests increase and you find you’re lacking the features you need to […] The post What’s the Best Email Client for Customer Support?

Management 59

Management 59

Aepiphanni

SEPTEMBER 24, 2024

As companies grow, so must their culture. Discover how tailored employee coaching and leadership adaptation can help your business thrive in an ever-evolving landscape.

Leadership 52

Leadership 52

Customer Think

SEPTEMBER 25, 2024

With the fourth quarter of 2024 less than two weeks away, many B2B marketing and sales leaders will soon begin planning for 2025. To develop an effective go-to-market plan, it’s vital to understand how the decision-makers in your target market(s) prefer to engage with potential suppliers at all stages of the buying process.

Suppliers 69

Suppliers B2B Marketing Sales 69

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing