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Microsoft CEO Satya Nadella often speaks of how his career – and his company – have been shaped by empathy. He views it as a quality to be consciously cultivated, practiced, and applied – “not just as something nice to have, but as the core to the innovation agenda in the company.” He believes empathy can be a differentiator when working with clients.
Take a moment to think about a time when you had a period of deep focus in which your work performance and productivity were at a high. Everything clicked. You nailed the deadline. Made the leap. Produced 10X. Everything came into focus. Wouldn’t it be great if you could have that level of focus and achieve that extreme productivity all the time—or even most of the time?
When you think of a revenue department, what’s the first department that comes to mind? The obvious answer is sales, it’s literally in the definition… “ the amount of money a business generates during a specific period of time aka sales.”. But what about Customer Success? Do you consider CS to be a part of your revenue team?If not, you should and here’s why.
?. Welcome to Episode 40. For this week’s podcast, I was delighted to speak to Zoe Scaman, Founder of Bodacious. We talked about the creator economy and fandoms; why the traditional agency business model is under threat, and we talked about her recent article called Mad Men Furious Women , in which she talks about misogyny in the ad industry.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Action Items “When you leave a sales meeting, it shouldn’t only be you who has an action item. The customer needs to have an action item too.” This statement came from a salesperson in one of my training sessions. Though early in her sales career, she had already realized that you need the prospective customer to buy-in to the process and work with you to.
Being “customer-oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it work as an organization. While there are many skills you need to help customers effectively, there’s a more profound outlook that informs the daily actions of customer service all-stars. The core characteristics that make a company customer-oriented add up to the ability to fulfill the ultimate purpose of helping people, regardless of challenges along the way.
Check out all our sales kickoff resources and tools in the Ultimate Sales Kickoff Resource Guide. Strategizing around this year’s sales kickoff (SKO), coming out of last year’s challenges, may require a shift in your approach. Whether you’re considering a full in-person event, a virtual meeting or a combination of the two, one thing you don’t want to do is wait too long to pull your SKO plan together.
Check out all our sales kickoff resources and tools in the Ultimate Sales Kickoff Resource Guide. Strategizing around this year’s sales kickoff (SKO), coming out of last year’s challenges, may require a shift in your approach. Whether you’re considering a full in-person event, a virtual meeting or a combination of the two, one thing you don’t want to do is wait too long to pull your SKO plan together.
Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right. But, there are challenges too.
Knowing how to write a friendly reminder email is one of the best tools for being efficient with your time. It's perfect for nudging people about upcoming meetings, missed payments, job applications, important events, and more. But to come across as friendly and helpful, instead of impatient and pushy, you have to land on the right tone and timing. If you get both right, an email reminder can actually be a relief to recipients when the week gets jam-packed.
Driving, maintaining, and developing consistent revenue growth is a top concern in every organization. Taking care of employees, meeting goals, trying to exceed goals, and keeping your business afloat during challenging times is a lot to manage. If your revenue growth remains stagnant — or worse, slows down — it's easy to lose focus and start panicking.
Are this year's sales initiatives bringing the results you hoped to achieve thus far? The mid-year mark is a good time to get a quick snapshot of where your team is at and determine your next plan of action.
What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.
Apart from a lot of other CX-related topics like e.g. customer data platforms, customer journey orchestration, configure, price, quote, artificial intelligence, machine learning, robotic process automation, and many more, there is another topic that currently gets quite some attention. Low code and no code platforms. It is said that low code / no code enables […].
If you've ever been amazed by a magic trick, you've likely been under the psychological spell of pattern interrupt. Magicians understand how to trick your mind just enough to create a conflict between what you believe to be true and what you see in front of you. Salespeople can use this same technique to direct a prospect's behavior, change the momentum of a conversation, and engage people more effectively.
- MOTIVATION -. "Lightning makes no sound until it strikes.”. - Martin Luther King Jr. - AROUND THE WEB -. > It’s Time to Ditch these Outdated Sales Techniques – LinkedIn. If a salesperson from 20 years ago suddenly showed up in a DeLorean and tried to dive right back into the art of selling today as they knew it back then, they wouldn't be likely to have much success.
Mike Montague interviews John Davis on How to Succeed at Hacking the Fear Response. The post How to Succeed at Hacking the Fear Response [PODCAST] appeared first on Sandler Training.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Digital transformation has become more important than ever, as it’s the only way to navigate the waters of the post-pandemic world. While digital transformation used to be something that organizations had planned to adopt in the long term, the pandemic greatly accelerated the pace of adoption of digital-first practices. And why not? The only companies […].
Apptivo offers a cloud platform that allows SaaS(Software as a service) companies to provide an integrated and engaging customer experience to their software users. As a software that grows with the business, the Apptivo suite of business applications offers all the capabilities required by SaaS business model of any size to scale as they expand. What is a SaaS model, and how does it work?
Imagine this scenario: You’re managing a seller who is excellent at developing close relationships with their clients, but you’ve noticed they've been running late to several prospecting meetings in recent weeks. You want them to be on time for their meetings and are preparing to give them feedback on this issue. Which style of feedback do you think would motivate them to be more punctual?
Have you ever noticed the grace and finesse of the women’s gymnastics team? Have you ever wondered what kind of teamwork they put into planning, training, and performing? We all know it’s a demanding sport that requires hours of effort, constant support, and ongoing coaching. Account-Based Selling isn’t much different in concept when you think […].
How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
Photo credit: Twenty20 Email newsletters are in again. Look around you – everyone is trying to get your email address and add you to their list. The business-to-business (B2B) space isn’t any different, with B2B newsletters thriving in the past year. Not getting the engagement you were hoping for? There may be simple things you […].
When it comes to sales, productivity is of utmost importance. What and how much the team is inputting can directly translate to outputs of goods and services, meaning better productivity can lead to more sales. For operations management, it’s important to understand how productivity works to help your team achieve its goals. That might mean identifying and reaching out to team members that are falling behind or reflecting on company and management processes that can either help or hinder product
As a sales manager, how much better would your life be if you had access to better forecast accuracy and improved sales performance? In this episode of the Improving Sales Performance series , Trey Morris, VP / Senior Consultant at The Center for Sales Strategy, discussed how sales leaders can make an IMPACT on their sales performance through effective pipeline management.
Recruiting top talent is never an easy task. It was difficult enough even before the world was turned upside down - and now with remote/hybrid work, it's become more complex. One of the many problems HR faces is the sheer amount of due diligence that must be done when scouting for talent. Naturally, you want to cast a wide net, in the hopes of attracting the cream of the crop.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
The emergence of new technologies in the insurance industry has had an uplifting effect on business. From claims processing to lead conversions, insurtech – the interfection of insurance and technology- has overhauled the traditional processes and legacy systems and transformed the lives of insurers for good. The COVID-19 pandemic has accelerated the insurance tech market […].
There are more than 3 trillion fish in the ocean. With so many creatures swimming around, you might think your odds of catching one are pretty good. But anyone who’s been on a fishing trip knows that it’s easy to spend the whole day without getting a single bite—or for the line to snap at the last minute while reeling in a big one. The world of sales isn’t so different from the world of fishing.
Data sharing is essential to driving revenue with your partners. Channel managers need visibility into global ecosystem overlap, so they know which accounts to target with their various partners. Considering how necessary it is to channel sales, you would think that everyone was sharing data with each other. However, anyone who works in channel knows how difficult it can be to get essential data from their partners.
Apptivo is ready with the new product updates for the month of July. This update is mostly based on performance tracking, data recovery, time-saving and overall portability of data. In addition, each update from Apptivo will significantly improve the performance of the applications. Let’s go through the short notes. Updates and Enhancements. Enhanced Employee Email Wise Report.
Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten
SaaS has allowed businesses of all shapes and sizes to get lean, save costs, and automate tedious day-to-day tasks. As the number of SaaS companies increase, providing plenty of different use cases, more and more businesses are getting their needs met on the cloud. If you’re thinking about using SaaS or have already dipped your […].
If more sales reps would do this one thing (hint: talk to people) their sales would instantly increase. On this short, powerful episode of the Sales Gravy Podcast, Jeb Blount answers a fan question while dropping a major sales truth bomb! Listen above or watch the video below. Pro Tip: Play this at your next weekly sales meeting. Got a question for Jeb just text it to 1-706-397-4599 or CLICK HERE TO TEXT.
You are a successful leader. You want to sustain and increase your leadership success, with your team and in collaboration with other organisations in alliances, partnerships and ecosystems. To do so, you’ll need to further develop yourself, possibly change your behavior and manage and involve your stakeholders. Success might look like an overnight change, but in fact it is a lasting conscious journey following a solid roadmap.
Speaker: Susan Spencer, Principal of Spencer Communications
Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.
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