Sat.May 29, 2021 - Fri.Jun 04, 2021

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Character Matters: Learn How to Become a Better SAM

Strategic Account Management Association

By Rowena Abrahams, Contributing Editor, SAMA. “Who you are matters as much as what you do.”. Dr. Fred Kiel, co-founder of KRW International , a global leadership consulting firm and Kelly Garramone, CEO of KRW and Executive Director of the KRW Research Institute, prove that character “isn’t kumbaya.” Kiel is often referred to as a sage in the field of character science.

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How to Stand Out When Prospecting Online

Sandler Training

These days, everyone is using online resources to initiate early prospecting discussions via digital media. Which is part of the problem. The post How to Stand Out When Prospecting Online appeared first on Sandler Training.

Media 125
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Operational Objectives: The Core Tasks That Support Strategic Visions

Hubspot Sales

Your organization's broader goals can't be achieved all at once. You don't have the luxury of saying, " We want to radically improve our lead generation numbers. Everybody get on it!" and expecting your company to just figure it out from there. You can't exactly wing business-wide objectives. They have to come together piece by piece — broken up into smaller milestones that ultimately amount to the big-picture you're chasing.

eCommerce 105
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4 Steps to Overcoming Sales Objections

RAIN Group

The word "no" can be a tough pill to swallow. In selling, when you're trying to meet a quota, squeeze in an extra deal before the end of the quarter, or get your bonus, the word "no" is too often interpreted as a sign to run for the hills. Worse, some salespeople see most objections as a call to battle. With this attitude, it’s no wonder they handle sales objections poorly.

Sales 140
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The Center for Sales Strategy Appoints Susan McCullin as a Senior Consultant

The Center for Sales Strategy

Sales 26
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How to Crush Customer Retention with Capture Plans [+ Templates]

Account Manager Tips

How to create a capture plan Capture planning is an essential strategy to retain your clients. Follow this 12-step capture plan process to fight churn and avoid competitive bids. Tweet. 0. Share. 0. Pin. 0. Share. 0. Research by Frederick Reichheld of Bain & Company (the inventor of the net promoter score ) showed increasing customer retention rates by 5% increases profits by 25% to 95%.

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The Value Of Email Marketing In 2021

Apptivo

Given the transformation in digital technology, businesses across the globe rely more on search engines to capture leads for their websites. A separate marketing team is put into place by businesses to manage and analyze the traffic. This marketing team analyzes the visibility of their website in search engines and takes appropriate measures to improve brand awareness.

Marketing 111
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Personality Traits of Top Sales Performers

The Center for Sales Strategy

When a successful salesperson is questioned on what makes them stand out above the rest, most don’t have specific answers. The reason seems to be because these high performers are doing what comes naturally to them. These are not skills that can be taught or learned. It’s about behaviors that “fire naturally” in client-facing sales situations. Specific traits are sales accelerators.

Sales 129
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How to Succeed at Radical Relationships

Sandler Training

Mike Montague interviews Shawn Nason on How to Succeed at Radical Relationships. The post How to Succeed at Radical Relationships appeared first on Sandler Training.

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Value Grid Analysis

Flevy

A traditional Value Chain involves a linear sequence of activities—from conversion of raw materials into components which are assembled into products. The products are then distributed, marketed, sold, and serviced. Management plans and execute strategies and operations based on this sequence. This set of activities worked well for organizations in the past.

Suppliers 110
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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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20 team-building activities to get remote teams through 2021

Zendesk

When the COVID-19 pandemic hit, companies were forced to adapt by starting a remote-work experiment. But for some, this new way of working is here to stay. PwC’s Remote Work Survey found that 83 percent of businesses think working remotely has been successful for their organizations. Additionally, an Upwork report found that 26.7 percent of employees will continue to work remotely this year.

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3 Ways a Target Drive is Different From a Sales Contest

The Center for Sales Strategy

“We need to increase revenue” is something I hear frequently from Sales Leaders. It often leads to a discussion around a Target Drive and how it can help. I’ve done a lot of Target Drive consulting over the years, and I commonly have to address the misconception that a Target Drive and a sales contest are the same thing. So how are they different?

Sales 122
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What to Expect When Shopping for Support Software

Help Scout

Every time I need to buy a pair of jeans, I trick myself into thinking it’ll be an easy process. I’m sure I can simply order from the last place I bought them or just check a few stores. Inevitably, the place I ordered from last time changed something about the fit or material, and the in-store options are lacking. I end up making a bunch of trips, printing out shipping labels like it’s a part-time job, and still have no denim to show for the trouble.

Software 105
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What Is a Reservation Price?

Hubspot Sales

Deciding how to price your products and services can be challenging. High prices may scare customers away, but low prices may mean you’re underselling yourself and your effort. Given this, it’s important to understand the model that works best for you and what you’re selling, as there are many to choose from. In this post, we’ll talk about reservation pricing and give an overview of what it is, give scenarios where it makes sense to use the strategy, and how you can calculate your own.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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How to Create a Unique Value Proposition in a Crowded Market

Corporate Visions

In well-defined categories, many companies can solve the same problems with similar capabilities and pricing. So what does it take to create a truly unique value proposition? The post How to Create a Unique Value Proposition in a Crowded Market appeared first on Corporate Visions.

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Your eSign tool should solve problems, not create them

PandaDoc

Signatures have drastically changed since John Hancock boldly signed the Declaration of Independence in 1776. We went from literal ink deals with feathers and ink to overnight faxing and waiting. Now, centuries later, thanks in part to the ESIGN Act (2000), we have electronic signatures and digital documents. The Act not only provides guidelines that standardize electronic signatures across the United States, but it gives eSignatures the same legal weight as wet ink signatures.

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Why Help Desk Software Is a Must-Have for Small Businesses

Help Scout

As a small business, keeping up with customer support can be a tough task. Though standard email applications like Gmail or Outlook may work initially to manage incoming customer requests, they don’t work as a long-term solution. You need a specialized tool. Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity.

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Symbiosis of Human and Machine

SalesPop

The last point to be taken up in account management is the symbiosis of humans and machines. We’ve asked the question before : is the future dominated by humans, or machines? Or, both together in harmony? There’s no question that they are becoming, and will continue to become, more as one. We’ve just come through a worldwide round of vaccinations, and I believe we’ll be receiving internal computer chips in the not-too-distant future.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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4 ways a unified CRM simplifies life for your remote teams

Insightly

Data from the United States Census Bureau shows that approximately one-third of U.S. households work from home more frequently than before the COVID-19 pandemic. Among those with a bachelor’s degree or higher, 61.7% of households reported at least one member switching from in-person work to telework. . . Many Americans who have switched to remote work recognize the benefits.

CRM 98
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A Dive Into Apptivo Work Orders App

Apptivo

When you are operating a field services management company, you have to give priority to timely dispatch and delivery of services. If you are still using a traditional field services management method or spreadsheets to manage your business workflow, then you are missing out on Apptivo CRM’s exceptional field service software – Work Orders. The biggest drawback of conventional methods is that you have to put additional effort to manage the process.

CRM 98
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Your Buyer is Out of Sync with Your Sales Process | Sales Strategies

Engage Selling

Nothing causes you to lose a sale more than being out of sync with your buyer when it comes to your sales process. Thus, how do you prevent that? Create a buyer-verified pipeline. Creating a buyer-verified pipeline is actually quite … Read More » The post Your Buyer is Out of Sync with Your Sales Process | Sales Strategies first appeared on The Sales Leader.

Sales 97
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How to Be a Leader at Work in Any Role

CMOE

Being a leader of any type can be a daunting responsibility, but as you adopt a leadership mindset and incorporate a few actions into your day-to-day activities, you can be a highly effective leader who inspires team members to do their best work. Here are five essential skills that will help you be a leader at work, no matter the role you play. These practical solutions and strategies will help you improve your leadership effectiveness and drive your team forward.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Tap into and use the 3 layers of sales questions

Crank Wheel

Need a way to increase conversion rates?

Sales 96
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Weekly Roundup: Sales Video Examples, LinkedIn Message Automation + More

The Center for Sales Strategy

- MOTIVATION -. "The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails.”. -John C. Maxwell. - AROUND THE WEB -. > 10 Sales Video Examples to Crush Quota from Call to Close – Sales Hacker. A hundred percent of the people we sell to are human. And people like to laugh and smile. They enjoy interacting with people they trust and who seem authentic, and there is no better way to convey that than with video.

Sales 94
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Build and Maintain Your Alliance Business Plan From Early Stages Onward

Peter Simoons

Tip 11: Build and Maintain Your Alliance Business Plan from Early Stages Onward. So you and your prospective partner have agreed to enter into an alliance and do business together. Now what? What are you going to do together, and how are you going to do it? These questions will be answered effectively with a business plan.

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Will Sales Transformation of the Future be Virtual or Face-to-Face?

Sandler Training

Enterprise sales transformations typically involve a multi-year plan to improve the people, processes, and technologies of the entire sales organization. The post Will Sales Transformation of the Future be Virtual or Face-to-Face? appeared first on Sandler Training.

Sales 88
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How to Prove Marketing Value: Demonstrate Content ROI and Contribution to Sales

Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten

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Christian Care Ministry: Customer Month Spotlight!

Kainexus

Today, we bring you the third and final guest in our mini-series of Customer Month Spotlights here on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban. We'll do more of these interviews in the future—let's make every month "customer month". Our guest for this episode is Eric Mellert, Manager of the Process Improvement Team at Christian Care Ministry.

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Building an Effective Sales Strategy (Including Examples)

The Center for Sales Strategy

When you're starting your own company, you want to start out with the strongest foundation possible. 20% of new businesses fail in the first two years that they're open. The reasons why they fail can vary, but starting your business with the right planning will give you a better chance of success. If you're in the business of selling products or services to your customers, you need an effective sales strategy.

Sales 93
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How to create a data-rich customer profile

Zendesk

Customers want to feel seen and understood by the brands they love and buy. According to the Zendesk Customer Experience Trends Report , 76 percent of customers expect personalization during their online experiences, including recommendations based on their previous purchases. One way businesses can provide personalized experiences? Create comprehensive customer profiles.

B2C 86
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Measuring and Managing Sales Performance: If You Could Only Track One Metric, Which Would It Be?

Sandler Training

Sales leaders: If you could only track one performance metric to evaluate the performance of a member of your sales team, which one would you choose? The post Measuring and Managing Sales Performance: If You Could Only Track One Metric, Which Would It Be? appeared first on Sandler Training.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.