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The client is not always right. In fact they're regularly wrong! And when they are wrong, for the sake of peace and customer retention, we say sorry. Until now. Subscribe at : Apple Podcasts | Google Podcasts | Spotify | Stitcher. Table of Contents. Vilnius rocks! 5 reasons you shouldn't apologize to your clients How to say sorry without saying sorry How to say sorry and mean it Worth a click Quote of the week.
The most successful leaders understand business and are conceptual thinkers. They naturally see the bigger picture of what is ahead and consider the cause and effect of their actions. Their natural curiosity leads them to be forward-thinking, taking chances to adapt to what is needed for future success. With this ability, their analytical thinking affords them to make sound decisions and learn from mistakes made along the way.
In the HubSpot Blog's recent survey of over 500 sales professionals, we tried to see what sales leaders hope to achieve when training reps and the top sales coaching tactics they use to get there — and our survey produced some interesting insight on both fronts. Here, we'll take a closer look at sales leaders' primary coaching goals — along with some perspective on the methods they use to achieve them.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
At a recent MBL workshop “Pick up the phone! Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. Anxiety around picking up the phone. Delegates reported that they observed that there was more nervousness and some anxiety around picking up the phone.
Times of economic uncertainty and decreased consumer confidence are inevitable, and these downturns during the economic cycle can be particularly challenging for sales organizations. It’s no secret that 2022 trends show a leveling of growth and steadily declining consumer confidence across global markets. Even though market stagnation can make it harder for your team to sell and meet quota, it also offers an opportunity to distinguish yourself from the competition and double down on sales fundam
72% of the population wants hybrid work for the future, so more businesses are forced to adjust to this new setup. But finding a balance between working from home and being social can be challenging. For instance, you still need to conduct regular team meetings and manage different personality types. Thankfully attracting sales talent is only one part of the puzzle when shifting to a remote staff management strategy.
72% of the population wants hybrid work for the future, so more businesses are forced to adjust to this new setup. But finding a balance between working from home and being social can be challenging. For instance, you still need to conduct regular team meetings and manage different personality types. Thankfully attracting sales talent is only one part of the puzzle when shifting to a remote staff management strategy.
With social media, you can prospect at your fingertips — and sidestep the awkwardness of a traditional cold call. Of course, you can't afford to spend hours on social media each day, so which channels are worth your time? The HubSpot Blog surveyed 500+ sales professionals to uncover the best social media channels for prospecting. Read on to learn more about social prospecting, and discover which social media channels are most effective.
The Lean methodology is a set of practices and tools that business leaders initially developed to help manufacturing organizations improve quality and become more efficient. The approach was built on concepts included in the Toyota Production System, which helped Toyota gain a stellar reputation for quality and affordability. The benefits of Lean management are not confined to manufacturing.
Are Your Salespeople Comfortable Upselling? Upselling—or offering a more expensive version of a product your customers want to buy—should be a natural component of most sales jobs. After all, your customers are used to being upsold! When they’re not at work, your B2B customers are everyday consumers just like everyone else. Our propensity for buying products online through companies like Amazon have greatly impacted how we buy almost everything. .
Conventional Innovation Management is unable to sustain itself in the face of contemporary needs. Dual Innovation has become a necessity for businesses to survive intense competition in today’s markets. Dual Innovation refers to extending current Business Models in new directions, as well as creating completely novel Business Models at the same time.
What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.
Leadership teams tend to activate multiple growth levers and ultimately cause friction in the business—a common problem. For CEOs wanting to create clarity and drive growth amidst uncertainty, they need to get on their front foot and drive relentless focus on a short set of key growth imperatives.
Introduction Account-based sales is still a new process for many sales organizations. Many sales leaders report that they are executing this process successfully. But what do the numbers say? Sales executives may feel they are successfully implementing the Account-Based Sales process. However, most organizations are earning less than 50% of their revenue from their key […] The post The State of Account-Based Sales: How B2B enterprise organizations are utilizing an account-based process ap
The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. The largest healthcare and insurance groups have their own legacy systems to untangle and integrate, but smaller healthcare outfits are also on the hook—and, arguably, at an advantage—to scale and grow with customers top of mind.
I’m excited to be talking with you about stalled deals. Yes, I know that’s exciting. But it’s a topic that has come up in almost every conversation I’ve had over the last two weeks. I’ve done a lot of reading on this, had a number of customer interviews, and talks with business owners. There was a recent article in Chief Executive Magazine , and they used a phrase that indicated that we are continuing to be besieged by uncertainty and disruption.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
People all around the globe have been using SaaS. However, they are not aware of the same. SaaS (Software as a Service) has become quite popular in recent times. When people can rent cars, furniture, houses, toys, and books as well, then why not rent software and use it. Businesses have come to prefer Software-as-a-Service rather than buying it. This growth and acceptance have motivated many business players to enter the SaaS market.
Client Case study. How Aggreko gained complete transparency into the health of their accounts. Download full case study. About Aggreko. Aggreko is a supplier of temporary power generation equipment and of temperature control equipment using the latest fuels and storage solutions. As partners in the energy transition, Aggreko is committed to achieving Net-Zero across their operations by 2030 and across all their services by 2050.
Engage prospects with personalized, data-driven communications at the earliest stages of your relationship with our customer acquisition use case and advanced CDP software. Request a personalized demo Customer acquisition: problems & pitfalls Gaining high-value customers is a challenge that many organizations haven’t cracked. Many brands still resort to “spray and pray” tactics that aren’t just.
As a sales leader, how do you know when your sales coverage model needs a change? Then, how do you implement that change? At a previous Sales Leadership Community meeting, […]. The post Optimize Your Sales Coverage By Answering These Questions appeared first on SOAR Performance Group.
How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
People all around the globe have been using SaaS. However, they are not aware of the same. SaaS (Software as a Service) has become quite popular in recent times. When people can rent cars, furniture, houses, toys, and books as well, then why not rent software and use it. Businesses have come to prefer Software-as-a-Service rather than buying it. This growth and acceptance have motivated many business players to enter the SaaS market.
Client Case study. How Aggreko gained complete transparency into the health of their accounts. Download full case study. About Aggreko. Aggreko is a supplier of temporary power generation equipment and of temperature control equipment using the latest fuels and storage solutions. As partners in the energy transition, Aggreko is committed to achieving Net-Zero across their operations by 2030 and across all their services by 2050.
Digital innovation has forever changed the dynamics of B2B enterprise buying and selling. Hyper-informed B2B buyers are advancing through 80% of the purchase journey without seller assistance or involvement. In parallel, sellers are finding it increasingly difficult to capture the time and attention of executive buyers among all the noise inherent in crowded, competitive, and complex product segments.
There’s something so old-fashioned about poring over email threads trying to find answers. Traditionally, business to business communication has been relegated to emails, video chats, and phone calls. It left a lot to be desired. Namely, convenience. We message our friends, family, and colleagues on a variety of platforms and apps – so why can’t businesses leverage the same kind of rich, intuitive communication when they interact with other businesses?
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
A candid look at management practice reveals the political dimension of today's businesses and organisations. On a daily basis, managers have to handle conflicting agendas arising from a mix of company objectives and personal goals.
It is not uncommon for me to be approached by a client or a potential client who wants to “develop their brand.” They are often surprised to find that they already have one—we all do. You may also be surprised to learn that, whether you realize it or not, you have a brand identity. You may not know what that identity is, but you have one!
Inovalon is the nation’s most widely used healthcare cloud platform. Founded in 1998, the company is a leading provider of cloud-based software solutions, empowering data-driven healthcare that enables better care and health outcomes. More than one million physicians and over 350 million patients are supported within the Inovalon ONE® Platform. The Inovalon ONE® Platform powers 100+ cloud-based solutions that enable improved clinical outcomes and economics across the healthcare ecosystem.
Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten
Something’s happening to the sales enablement tools you rely on, and you might need to sit down for this. Like other sales enablement tools, Showpad was conceived to create ultimate selling experiences for our customers. Helping them streamline processes, win more deals faster, and find a powerful home to create genuinely engaging content. It’s a noble goal.
In this expert insight interview, David Schlosberg discusses “How to build a highly functioning sales team.” David Schlosberg works for the Ferguson Alliance, which helps family businesses grow. He teams up with two colleagues, who provide a wide range of services, including succession planning, exit planning, strategic planning, sales coaching, and sales development.
A sales pipeline software is a digital tool for structuring your selling process so you can close deals quicker and expand your firm faster. In short, pipelines are a method of visualizing all of the options available to you at a specific moment in your sales cycle. These details are particularly helpful when you’re striving to meet your sales objectives.
Six to seven seconds —that’s how long hiring managers spend looking at a customer service resume, on average. If you want to land an interview , you must stand out from your competition. The best way to do that is with a compelling customer service cover letter. Learn how to write a cover letter that will grab the hiring manager’s attention and get your job application moved to the top of the stack.
Speaker: Susan Spencer, Principal of Spencer Communications
Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.
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