Sat.Nov 02, 2024 - Fri.Nov 08, 2024

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Understanding What Drives Your Clients: The ClientIQ Advantage

FinListics Solutions

B2B sales reps often walk into client meetings with high hopes, only to leave without a clear path forward. Why? The answer isn’t just a lack of effort; it’s a lack of insight. Without a deep understanding of each client’s specific goals, revenue drivers, and unique industry dynamics, reps find themselves stuck in surface-level conversations.

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Coaching Salespeople: Shift the Focus – From 'Here's What to Fix' to 'Here's What You Do Best'

The Center for Sales Strategy

When was the last time that someone sat you down, focused all their attention on you, and talked to you about the things that you do really well? Still thinking? It’s usually hard to pinpoint the last time that happened because, for most of us, it doesn’t happen very often. Unless you are an NFL football player, then the last time would have been Monday morning, and it would have gone something like this (imagine dreamlike music).

Sales 107
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From Hustle to Leadership: The Journey in Sales and Staffing feat. Andy Matheou

Sales Gravy

In this episode of The Sales Gravy Podcast, Jeb Blount sits down with Andy Matheou from RHM Staffing to dive deep into the challenges and triumphs of selling in the staffing industry. Andy shares his journey from individual contributor to a leadership role, offering invaluable insights on hustle, resilience, and the unique demands of staffing sales.

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Latest Podcasts: 2025 Sales Best Practices

Force Management

In the past month, the Revenue Builders Podcast has hosted some insightful conversations with experienced sales leaders. They discussed their sales journeys, critical career moves, management advice and emerging technologies. We also heard some great perspectives from our hosts, John Kaplan and John McMahon. Tune in below to hear 2025 sales best practices from a variety of established minds in the sales world.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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The Knowledge Crisis: How Retiring Talent Puts Your Sales Team at RiskThe Silent Departure of Critical Sales Knowledge

FinListics Solutions

Approximately 10,000 baby boomers reach retirement age daily, creating a hidden knowledge crisis for sales teams across industries. With up to 70% of vital know-how stored only in employees' minds ( APQC ), the risk of losing essential insights is very real. As seasoned professionals retire, they take years of client relationship history, negotiation strategies, and nuanced industry expertise with them.

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12 Talent Things to Focus on in 2025

The Center for Sales Strategy

It’s already time to look ahead into 2025. What are your priorities, and how are you going to set yourself up for success? Here are 12 talent-related items to consider focusing on in the coming year. Bookmark this blog to reference it monthly, or take a few minutes right now to add these items to your calendar.

Sales 103

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[TEST ONLY] Branded CTA in BLOG

Nutshell

Understanding how your company’s marketing efforts translate into sales is critical for fostering business growth. Introducing Nutshell’s new marketing dashboard , your hub for viewing the performance of all your Nutshell marketing efforts. Whether you’re monitoring email campaigns, tracking website analytics, or viewing form submissions, the marketing dashboard reveals what’s working so you can refine and optimize your strategies.

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How To Write an Effective Customer Apology Letter (Plus Templates)

Groove HQ

Ever messed up an order, and felt that sinking feeling in your stomach? We’ve all been there. But you can still salvage the situation, which is where customer apology letters come in handy. They’re not just formal notes; they’re your chance to turn a mistake into a win. Consider apology letters as your tool for […] The post How To Write an Effective Customer Apology Letter (Plus Templates) appeared first on Groove Blog.

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6 Key Mistakes You Can Make Mistakes When Trying to Build Rapport

Hubspot Sales

Sales engagements are pretty strange interactions when you really think about them. They involve an element of friendliness, but the endgame isn‘t making friends. Shocking as this sounds, you’re actually trying to sell something when selling. That means you have to strike a balance between approachability and authority — but that's easier said than done, making rapport building equal parts essential and screw-up-able for sales professionals.

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7 Different Roles of a Successful Sales Manager

SBI Growth

Managing a high-performance sales team can be challenging. One of the main challenges is that the job requires sales manager to take on multiple different roles. For example, one day you could be on ride-alongs coaching your reps , the next day, working on new territory plans for your team. So if you don't want to struggle, here are seven management roles you must adopt to be successful.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Get a Strong Customer Support System!

Aepiphanni

Poor customer service can drive away your best clients. Learn why investing in a strong customer support system is essential to keeping your customers happy, building referrals, and maximizing business growth.

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What’s the Best Outlook Alternative for Customer Support?

Groove HQ

Has your business struggled to optimize customer support with Outlook? Maybe you’ve found that emails get lost in the shuffle. Or you can’t figure out which support agents are under-performing, because there’s no concrete data to reference. I’ve been there before – working for an incredibly small team in ecommerce, attempting to provide effective support […] The post What’s the Best Outlook Alternative for Customer Support?

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Salesforce Account Plans In 2025

ProlifIQ

Salesforce Account Plans – Using Your CRM To Drive Strategy Salesforce account plans are a powerful feature within the Salesforce ecosystem, designed to streamline and enhance strategic account planning for B2B sales and account management professionals. Most teams that manage more complex accounts or sales cycles take information from the CRM, build out elaborate QBRs or “account plans”, and then let them sit idly.

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Zen and the Art of Key Account Management: Balancing Quality, Accounts, and Relationships

DemandFarm

Your work as a key account manager is similar to undertaking a long journey. You focus on each milestone, knowing the destination matters, but it’s the rhythm of the moment that keeps you going. If that sounds familiar, you’re already closer to the core of Robert Pirsig’s “Zen and the Art of Motorcycle Maintenance” than you might think. Pirsig’s book dives deep into concepts like quality, relationship and reaching the destination.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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4 Must-Have Social Media Marketing Tools for Your Small Business

ACT

Did you know that in 2025, the number of monthly users on social media channels in the US will surpass traditional television viewership ? The reach of social media is growing exponentially making it an ideal and prime way to engage your target audience , but to do so, you must have an active social media presence. That said, managing multiple social media accounts and creating a social media strategy with consistent content can be a lot to handle for a small business owner.

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A Small Business Guide To Customer Service Quality Assurance

Groove HQ

As your business expands, you might find yourself trapped in a vicious cycle of putting out fires, rather than strategically improving your service. The consequences? Inconsistent customer experiences, missed opportunities, and the gnawing sensation that your competitors are always one step ahead. But there’s good news. You can turn this situation around, and make your […] The post A Small Business Guide To Customer Service Quality Assurance appeared first on Groove Blog.

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Fall Highlights: Happenings at Planview

Planview

It’s a busy time at Planview, with exciting events, team-building activities, and initiatives focused on fostering connections across our global teams. The Austin office went all out in pink for Breast Cancer Awareness Month, while the Bangalore office celebrated Planotsav. As we transition into the final months of 2024, here’s a look at what’s happening at Planview.

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Developing Supervisors in Manufacturing: Navigating the Challenges and Unlocking Leadership Potential

CMOE

Supervisors in manufacturing fill a critical role that influences both the productivity and the culture of a plant. However, the transition from line worker to supervisor can be fraught with challenges that many companies fail to adequately address. This gap can lead to decreased performance, team discord, and high turnover. To prevent this, it’s crucial to recognize the unique demands of the role and focus on developing supervisors in a thoughtful and structured way.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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When is Sales Data in B2B Wholesale AI-ready?

QYMATIX

“Is our data useful for AI?” That is one of the most frequently asked questions regarding the specific use of AI applications in B2B wholesale. In this blog article, you will learn how to assess and check the quantity and quality of your data better. You may be in a situation where you want to use your sales data to get AI-based recommendations for your sales team!

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How To Create a Realistic Hybrid Customer Service Strategy

Groove HQ

During my years working in customer service, I often took a hands-on approach to every support ticket that came my way. I never used automation or canned responses. Never directed customers to self-service resources. I went above and beyond with even the most basic of questions. While some customers appreciated the extra level of care, […] The post How To Create a Realistic Hybrid Customer Service Strategy appeared first on Groove Blog.

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Best Practices for Mastering Lead Follow-Up in Real Estate

Nimble Business Success

In the fast-paced world of real estate, effective lead follow-up is crucial to securing clients and closing deals. Whether you’re a seasoned real estate agent or just starting out, mastering lead follow-up can make the difference between a thriving business […] The post Best Practices for Mastering Lead Follow-Up in Real Estate appeared first on Nimble Blog.

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Stakeholder Engagement: A Simple Approach for Complex Networks

Peter Simoons

Engaging your stakeholders is not just important, it’s an essential aspect of any successful project or organisational effort. In today’s interconnected world, your work impacts others, just as you are affected by their work. Stakeholders exist both within and beyond your organisation so understanding who they are is crucial. At first glance, identifying stakeholders might seem overwhelming — there can be a lot of people involved!

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Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

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Unlocking Insights: How to Analyze Customer Feedback Effectively

Help Scout

Making decisions based on user feedback leads to better products and a stronger business. Here’s how you can conduct effective customer feedback analysis today.

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How To Provide Better Tech Support for Your Small Business (6 Tips)

Groove HQ

We don’t have to tell you how difficult it is to provide consistent, top-shelf technical support to all your customers. As a startup or small team, it’s often impossible to get to all the emails you receive within a reasonable timeframe. Technical issues that require follow-up with another department fall to the wayside, and are […] The post How To Provide Better Tech Support for Your Small Business (6 Tips) appeared first on Groove Blog.

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From Lost to Loyal – How to win back clients for exceptional ROI, with Dan Pfister

Account Management Skills

Welcome to episode 125. Have you ever considered contacting your old clients to see if they’d like to work with you again? If not this episode may change your mind. Dan Pfister is the master of running client winback campaigns and here’s what he shares with me: The compelling reasons why WinBack campaigns could be the most successful and profitable thing you ever do to grow your business (the ROI is staggering) A step by step guide to how to approach running a client winback campaign – and what

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An Open Letter to CEOs: Do you want a huge competitive advantage?

Cranfield Executive Development

How suppliers can design negotiation processes for creating and capturing value.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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4 Opportunities in The Billion-Dollar Pet Wellness Market

Hubspot Sales

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How To Handle Refund Requests (6 Tips For Customer Support Teams)

Groove HQ

You’ve just launched your brand new SaaS startup. Your business offers cloud-based software, and everything is running smoothly. Suddenly, you’re hit with your very first refund request. The customer subscribed to a monthly plan, and their next month’s payment just went through, but now they want to go elsewhere. So you’re wondering how to best handle […] The post How To Handle Refund Requests (6 Tips For Customer Support Teams) appeared first on Groove Blog.

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How To Develop a Winning Digital Customer Experience Strategy

Groove HQ

Finding it difficult to determine how customers interact through your digital channels? Maybe your buyers have a hard time moving from one channel to the next with your brand? If your business fails to create a personalized experience across all channels, you’ll face low engagement rates, high bounce rates, and hampered customer satisfaction. The solution?

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How To Create a Customer Success Plan for Your Small Business

Groove HQ

I still remember the first time I tried one of the most popular AI image generators, back in 2022. Artificial intelligence was becoming popular, and as someone who’s been in the digital marketing space for years, I kept an eye out for advancements. So when I heard about this image generation tool, I decided to […] The post How To Create a Customer Success Plan for Your Small Business appeared first on Groove Blog.

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Contact vs. Company Intent Signal Data

Contact and company intent data both have their advantages. Contact-level intent leads can be acted on immediately to reach active buyers, while company-level leads improve outcomes for account-based marketing and other programs. This infographic unpacks the advantages of both contact and company data and gives details about how B2B marketers can benefit from both.