Sat.May 15, 2021 - Fri.May 21, 2021

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Successful collaboration through mentoring, attentiveness and empathy

MDI Training

Successful collaboration, whether in a virtual or real environment, is defined by several important aspects. For example, the function of mentoring or virtual mentoring and, strongly linked to this, the key qualification of attentiveness. Leadership E-Learning By the way, Peter shows you in our new e-learning course successful virtual collaboration & mentoring step by step!

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How to Perform A SWOT Analysis

OnStrategyHQ

How to Perform A SWOT Analysis. Learn how to craft actionable items from a SWOT analysis. Take your Strengths, Weaknesses, Opportunities and Threats and capitalize on them! For more resources on building your strategic plan, view the Essentials Guide to Strategic Planning. Video Transcript. Today’s whiteboard session is on putting together a SWOT analysis for your organization.

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News from the field: Qualify, qualify, qualify

Holden Advisors

Are your sales teams spending enough time qualifying their opportunities and defining the right solutions for their customers? Here's how to know if they are on the right track. 3 critical actions should happen before your sales team proposes any solution to a customer: Uncover and define the value of your products and/or services from the customer's perspective.

Sales 195
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How to Motivate Your Sales Team: 9 Tried-and-True Strategies

Hubspot Sales

Motivation is more than Vince Lombardi quotes and quirky posters on the wall. It’s one of the most important components of sustained sales success over time. As a sales manager or director, you can only influence your team’s sales performance in two dimensions: Their skill set (what they can do) and their motivation (how repeatedly or passionately they do it).

Sales 137
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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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3 Ways to “WOW” Your Customers and Exceed Expectations

SuperOffice

Today, h aving a great product isn’t enough – you need to have great customer service and support to match. Almost every single customer (96%) is said to consider customer service an important factor in their choice of loyalty to a brand ! So, what kind of service do customer s want these days? As our lives become increasing ly digital , both the way businesses provide customer support and what customers expect from brands have changed.

CRM 129
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Building, Retaining, and Developing a Modern Salesforce

SBI Growth

To say your salesforce is changing is an understatement. Not only have there been shifts in adapting to a new virtual world, but your teams also need the time and attention dedicated to reaching their full potential now more than.

Meetings 129

More Trending

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4 Challenges Sales Innovators Face [+How to Navigate Them]

Hubspot Sales

Sales innovation doesn't come easy. It's an uphill battle that requires boldness, effort, and — in many cases — a whole lot of luck. Innovators face all kinds of challenges at every stage of their development — that's just a given. These kinds of businesses are almost bound to hit hitches, stall at points, and have to adjust their strategies as they go.

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The 11 Best Live Chat Tools for Customer Support

Help Scout

Sometimes customers want to talk to a live person. Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat.

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Accelerating Growth Through a High-Performance Sales Culture

SBI Growth

Culture—the ultimate 21st-century corporate buzzword. Most agree it’s important, some understand why, but very few sales leaders use it as a competitive differentiator. There are many factors that drive high-performance in a sales organization: talent development, enablement, and incentives, to.

Sales 116
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Don’t Confuse Sales Coaching for Status Updates | Sales Strategies

Engage Selling

Sitting in on sales coaching calls is one of the most thrilling aspects of my work. This is because I get to see in real time what really informs the organization. However, there’s one big mistake that I see sales … Read More » The post Don’t Confuse Sales Coaching for Status Updates | Sales Strategies first appeared on The Sales Leader.

Sales 112
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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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[New Data] 7 Actionable Habits of Top Sales Performers

Hubspot Sales

How do you win more consistently and more often? Are there specific traits and habits that top-performing salespeople possess as compared to their peers? These are some of the questions we set out to uncover with our latest research. This research study was conducted by ValueSelling Associates and Selling Power and surveyed more than 150 U.S. business-to-business senior sales leaders to identify the mindsets, attributes, and behaviors of top-performing salespeople.

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Why Salespeople Find Meetings With Their Manager a Waste of Time

The Center for Sales Strategy

Sales professionals are inherently focused on closing deals and increasing the number of accounts under their purview. As such, they are often impatient when it comes to their time and meetings with superiors are no exception. One-on-one sales meetings need not be inefficient. Sales managers that want to maximize the effectiveness of their sales team can do so with Individual Focus Meetings.

Meetings 112
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The Cost of Customer Experience

NG Data

A Price Worth Paying? With over 45% of businesses prioritizing customer experience over pricing and product development, it’s important to understand the value of customer experience to see if the ROI really stacks up. Customer experience aka CX has been growing in importance over recent years, with 86% of customers now saying they’d pay more for a product or service for better customer experience.

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Becoming a trusted advisor by selling your company's expertise (not products)

The SAMA Podcast

SAMA will host a virtual symposium featuring Michael on Sept. 15, "The Challenge of Selling Expertise, Not Product: Transforming SAMs into high-value advisors supported by engaging digital content." Register here. LinkedIn: [link] In today's world of information overload and buyers who already know what they want (or think they do), strategic and key account managers need a way to elevate their customer conversations above the ground level.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How Real Sales Managers Use Conversational Intelligence

Hubspot Sales

Conversational intelligence tools — programs that use artificial intelligence to automatically record, transcribe, and analyze hours of sales calls — are becoming a staple of a growing number of sales organizations' tech stacks. And it makes sense — tracking and pulling insight from sales calls manually is a frustrating, labor-intensive, often ineffective burden that can eat up sales managers' time without offering much return.

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The Ultimate Guide to Using the Sales Process to Improve Sales Performance

The Center for Sales Strategy

Some people are skilled at closing a sale. It's easy for them to build rapport with customers, gather information, pitch a product or service, and then close the sale. Others excel only in connecting with prospects and find it incredibly hard to present a product or close the sale. Utilizing a sales process can help salespeople become better at what they do.

Sales 104
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What is the Difference Between a Business Plan and a Strategic Plan?

OnStrategyHQ

It is not uncommon that the term strategic plan and business plan get confused in the business world. Before beginning your strategy implementation, take a look at the difference between the two terms to ensure you are on the path to success. While a strategic plan is a type of business plan, there are several important distinctions between the two types that are worth noting.

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Four Keys to Aligning Sales With Marketing

Brooks Group

From the dawn of recorded history, it’s been widely accepted that two is better than one. We can consider Adam and Eve, peanut butter and jelly, and C-3PO and R2D2 among the infinite number of examples that prove this theory. Today, we’re going to talk about a duo that has, for quite some time, been reluctant to partner up – the equivalent of a bride and groom at a shotgun wedding.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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What Counts as Sales Experience? [+ How You Can Get It]

Hubspot Sales

Landing a job interview and actually being offered a job can sometimes be a long, drawn-out process, especially in sales. Whether you’re new to the industry or simply looking for professional development, this piece will help you understand what counts as sales experience, how you can go about developing sales skills, and how you can still land a sales job without any previous experience.

B2C 118
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How To Choose The Best Help Desk Software For Your Business?

Apptivo

When finding the right tool for your growing support team, plenty of questions surround you as to what you should select. It is because of a lot of options, offerings, and different features that vendors have to offer; you cannot select a single one for your company. So, in this blog, Apptivo brings you answers to all your questions related to how to choose the best help desk software for your business?

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A more diverse workforce leads to better products

Zendesk

When people talk about hiring those with disabilities, the emphasis is often on what the candidates can’ t do. But 26 percent of people in the U.S. have some type of disability—from impaired vision to ADHD—and what these millions of people can contribute is profound. In fact, many speak of their disabilities as their superpowers. Still, underemployment among those who are disabled and of working age is high , especially among those without higher education.

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50 Powerful Sales Questions

RAIN Group

Great sales questions help you find out what’s going on in your buyer’s world. They help you connect with buyers, understand their needs, understand what’s important to them, and help them create better futures for themselves. They help you disrupt buyer thinking and change buyers’ perception of what’s true and what’s possible. They help you drive the sale forward and avoid pitfalls that can derail the sale along the way.

Sales 98
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How to Prove Marketing Value: Demonstrate Content ROI and Contribution to Sales

Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten

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Empathy, Diversity, and Selling in a Post-Pandemic World

Sales Gravy

On this episode of the Sales Gravy Podcast, Jeb Blount and Cherilynn Castleman, author of What's in the C.A.R.D.S., discuss sales team diversity, why women are better at sales than men, the power of empathy, and key things you need to know about selling in a post-pandemic world. You'll love this conversation and you'll especially want to pay attention to Cherilynn's 4Fs!

Sales 98
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The Five SALSA Principles of Effective Sales and Operations Planning

QYMATIX

Sales and Operations Planning (S&OP) is probably the most important planning process of any company. It will determine the difference between success and failure in the years to come. Usually, the S&OP includes a list of open sales deals, an updated sales forecast, production plan, inventory plan, customer lead time (backlog) plan, new product development plan, strategic initiative plan and the resulting financial plan.

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Be Clear on the Roles and Responsibilities

Peter Simoons

Tip 10: Be Clear on the Roles and Responsibilities. Anyone who has been in a marriage or long-term relationship would know that maintaining such a relationship takes a lot of work. Even if the partners involved in the relationship have been together for a number of years, there will always be some kinks that need smoothing over. If those kinks are left as they are, they will become a source of conflict later on.

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Use MetricMondays to Connect Your Vision to Your Day-to-Day

OnStrategyHQ

You’d be surprised how often we see day-to-day activities disconnected from long-term vision. The culprit? Failed execution of a plan. Inherently, a strategic plan is designed to help bring together the key day-to-day actions and longer-term priorities that tally up to achieve your vision of success. We emphasize the importance of daily actions because they add up to weekly actions, monthly achievements and failures, quarterly results – and ultimately annual performance.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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Handy-KAM

Mercuri International

“KAM, SAM, GAM” – the world of account management does love an acronym. But once you get past the ‘key’, ‘strategic’, and ‘global’ prefixes, it pretty much all equates to the same thing. These are the clients that matter. They matter because the top performing accounts bring in a disproportionate amount of revenue, drive growth and – above all – are already your clients.

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What Is a Sales Assessment Test? [& How to Pass One]

Hubspot Sales

"You, an account manager, are tasked with taking on a customer who has consistently given your business trouble and pushback. However, that customer is an industry force in your region — with the largest market share and tremendous growth potential. Previous account holders have struggled to build trust with the company and lost some business in recent years.

Sales 98
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Best Ways To Grow Your Email Marketing List

Apptivo

Email marketing is one of the most important ways to attract customers and grow your business. Whether your business is small or large, Email marketing holds the same importance for everyone just because every other marketing channel isn’t much reliable. It is due to the convenience of Email marketing that businesses can easily communicate with their prospects and find a way to convert them into paying customers.

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Develop Your Strategy’s Mission, Vision & Values

OnStrategyHQ

Like what you’re reading? Download the Complete Guide to Strategic Planning today. GET THE FREE GUIDE. Phase 2: Developing Strategy. Knowing why you’re doing what you’re doing (your mission), where you’re trying to go (your vision), and how you’re going to go about it (your values) are the glue that holds an organization together.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.