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The shift to remote working during lockdown drove the need to develop several new soft skills. The following month, McKinsey research (“Defining the skills citizens will need in the future world of work” ) into 18,000 people in 15 countries identified 56 foundation skills that will help citizens thrive in the future of work.
Bill Cushard is the Executive Director & Global Head of the Future of Work and Customer Education Practices at Service Rocket. Aside from that, the one quality that makes her shine as CS influencers is her emotionalintelligence. Bill Cushard. And he’s a Co-Organizer to the SF Customer Success Meetup. Ashna Patel.
Mark Donnolo But you did a class on On I in the future of work, which I thought was fantastic and you shared a lot of great ideas. And one of the big ideas I wanted to start with is looking at history to understand maybe what happens in the future. So we get to actually go and enjoy class. Whatever those things might be?
Its emotionally intelligent alignment. Sure, AI can detect emotional cues through text or tone. The Future of Leadership Ray Kurzweil prophesied that the 21st century wont bring 100 years of progressit will bring the equivalent of 20,000. As the future of work accelerates, the leaders who thrive wont be the ones who outpace AI.
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