Red Star Kim

NOVEMBER 13, 2023

It was good to meet the private client lawyers – some recently promoted to head of department – for a workshop on “ Managing and growing your private client practice” earlier this month. Private client management and marketing: Business plans, recruitment, assessments and automation. The need to include purpose (i.e. kimtasso.com).

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Tenfold

JULY 21, 2017

Emotional intelligence (EI) refers to a person’s ability to recognize emotions within themselves and others, and understand these emotions. It is the ability to use emotional cues as guide to one’s thoughts, behaviors and actions. Emotional intelligence has an immense impact on sales performance.

Emotional Intelligence 72

Emotional Intelligence Sales Training Leadership Sales 72

Red Star Kim

OCTOBER 1, 2023

I first mentioned SCARF in an article about neuroscience and leadership Leadership: Lessons from Star Trek and Neuroscience – Kim Tasso back in 2012. On feedback he mentioned research by Naomi Eisenberger showing that the brain treats social pain much like physical pain.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Customer Think

AUGUST 1, 2024

In this episode of the Sales Leadership Awakening podcast, Steven Rosen and Colleen Stanley delve deep into the crucial subject of emotional intelligence (EI) for sales leaders.

Emotional Intelligence 59

Emotional Intelligence Sales Leadership Leadership Sales 59

Brooks Group

FEBRUARY 10, 2025

Executive Leadership (CEO, COO, CFO, CRO) Leadership stakeholders want to know how a product or service aligns with the companys overall strategy. Procurement/Purchasing Managers These key players focus on cost efficiency, vendor reliability, and contract terms. Theyre looking for ROI and big-picture value.

B2B 76

B2B Emotional Intelligence Value Proposition Stakeholders 76

CMOE

JUNE 18, 2024

In today’s dynamic workplace, the ability to navigate complex emotions and relationships is becoming increasingly important for leaders. Emotional Intelligence (EI) stands out as a crucial skill set that can make or break leadership success.

Emotional Intelligence 52

Emotional Intelligence Leadership Construction Decision-making 52

Red Star Kim

JULY 7, 2023

At this week’s change management for professional practices workshop, I welcomed delegates from legal, accountancy and property firms. Their roles included managing partner, head of HR, operations manager, lawyer and property management team leader. This led to discussions about performance management.

Management 130

Management Emotional Intelligence e-Learning Leadership 130

Red Star Kim

NOVEMBER 8, 2022

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. Collaborate: build, manage and collaborate in the teams of the future. Its four categories were cognitive, digital, self-leadership and interpersonal.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

FEBRUARY 28, 2023

This post summarises some of the key themes emerging from the recent online MBL “How to manage and grow your private client practice” full day session . Manage and grow your private client practice – Recruitment, Performance, Segmentation and ROI. Both to maintain service levels and underpin growth strategies.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Red Star Kim

DECEMBER 12, 2023

In early December (and despite the train strike), we gathered at the offices of London | Simmons & Simmons (simmons-simmons.com) for a workshop on “Future Marketing and Business Development Manager”. Future Marketing and Business Development Manager: Connections, Collaboration, Context, Creativity, Cause and Continuous learning.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Red Star Kim

MAY 2, 2023

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector.

Emotional Intelligence 100

Emotional Intelligence Leadership Decision-making Publishing 100

Red Star Kim

OCTOBER 16, 2023

Referrer Management – Capacity and Capability Capacity – Rational elements of referrer management Throughout the workshop we considered how leadership and organisation (rational activity) supports effective referrer management. Key processes Data is needed to drive key processes supporting referrer management.

Management 130

Management Onboarding Emotional Intelligence Communication 130

Red Star Kim

MARCH 7, 2023

A key theme arising at the March PM Forum “ Future Marketing/Business Development Manager” (with delegates from legal, accountancy and consultancy firms) was about being overwhelmed. There were conversations about overwhelmed marketing/BD managers, overwhelmed M&BD teams and overwhelmed fee-earners. What are our goals?

Marketing 130

Marketing Management Emotional Intelligence Leadership 130

Red Star Kim

FEBRUARY 14, 2023

Manage limiting beliefs During the coaching module, there was much discussion about limiting beliefs or limiting assumptions. So where they believe that something can’t be done – direct them to consider where others have managed to achieve something similar. Delegate views and poll results are shown below.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Red Star Kim

DECEMBER 19, 2023

So where accidents happen there is an opportunity for personal injury solicitors who manage complex cases. Media coverage was obtained in The Guardian, realbusiness, People Management, CityAM and Changeboard (a global HR community). The campaign was part of an exciting project 7BR announced in 2022.

Media 130

Media Insurance Marketing Emotional Intelligence 130

Hubspot Sales

DECEMBER 20, 2017

They include a salesperson's ability to relate and communicate with others, emotional intelligence, level of charisma and confidence, and more. Emotionally intelligent. After all, you’re combining the strengths of a great rep with the insights, wisdom, and experience of their manager. 6) Emotionally Intelligent.

Emotional Intelligence 145

Emotional Intelligence Communication Meetings Leadership 145

Red Star Kim

JUNE 24, 2022

The intersection between the topics of relationship management and psychology is an area of particular interest to me…I covered over 150 topics on this subject on my 2018 book Bloomsbury “ Better Business Relationships” (Bloomsbury). Empathy is one of the core elements of emotional intelligence. Let me explain. . Congruence.

Emotional Intelligence 130

Emotional Intelligence Negotiation Communication Leadership 130

Red Star Kim

NOVEMBER 2, 2022

I facilitated an inhouse change management workshop for a law firm recently. We looked at change management through the lens of both individual and organisational change. And here are 20 insights on change management processes and communication. Change management process. Change communications.

Communication 100

Communication Management Stakeholders Emotional Intelligence 100

Strategic Planning and Management Insights

FEBRUARY 17, 2021

On this episode of the Strategy & Leadership Podcast, we were live with Robin Hills from the United Kingdom. Robin is the Director of Ei4Change , a company that delivers educational training based on emotional intelligence.

Emotional Intelligence 52

Emotional Intelligence Leadership 52

Hubspot Sales

APRIL 7, 2022

Adjusting to leadership in a remote environment requires different skills than in person. Here, let's explore what virtual leadership looks like, the skills required to succeed, and tips on excelling as a virtual sales leader, according to three remote managers. What is virtual leadership? Virtual Leadership Skills.

Management 105

Management e-Learning Leadership Remote Working 105

Hubspot Sales

NOVEMBER 8, 2023

Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. Transitioning into a leadership role requires a whole new set of skills and strategies. Fortunately, there are valuable best practices that can help aspiring sales managers excel in their positions.

Sales Management 116

Sales Management Management Energy and Utilities Emotional Intelligence 116

Red Star Kim

OCTOBER 10, 2023

When your employees want to learn a new skill, they typically don’t Google it or refer to your learning management system (LMS) first; 55% of them ask a colleague. That same poll found that managers are critical to the experiences that younger employees have at work, accounting for “at least 70% of the variance in engagement scores.”

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

CMOE

OCTOBER 27, 2020

25 Podcasts for Managers. Leadership Biz Cafe. Manager Tools. Women’s Leadership Success. Leadership and Loyalty. Dose of Leadership. The John Maxwell Leadership Podcast. Any leader can benefit from at least one of these podcasts for managers. 25 Business-Management Podcasts.

Management 93

Management Leadership Supply Chain Performance Review 93

CMOE

MARCH 11, 2025

Furthermore, coaching is not always emphasized in business leadership education compared to technical topics (accounting, business plans, etc.), Coaching Skills & Strategies Emotional intelligence: Leaders who are emotionally intelligent excel at the human-to-human relationship building that coaching requires.

Emotional Intelligence 52

Emotional Intelligence Construction Prioritization Communication 52

MTD Sales Training

FEBRUARY 26, 2018

We’ve worked with sales managers and directors who have been involved in sales all their working lives, sometimes over 40 years, and the evidence of bad leadership exists in the wastelands of their past, through poor motivational techniques, overload of their teams and a determination to prove no-one is as good as they are.

Sales Management 88

Sales Management Management Emotional Intelligence Sales 88

CMOE

JULY 26, 2019

A leadership-development plan is a detailed blueprint of the professional development and learning activities you’re going to engage in during a certain period of time. Its goal is to improve your leadership abilities. Below, you’ll find a simple process to teach you how to create a leadership-development plan.

Leadership 83

Leadership Emotional Intelligence Decision-making Brainstorming 83

CMOE

OCTOBER 2, 2024

This notion, attributed to Buddha’s wisdom, encapsulates the mindset of an effective leader—but what is a leadership mindset, and what does it entail? At its core, a leadership mindset is a set of beliefs and thought patterns that empower an individual to guide and inspire others toward achieving shared objectives.

Leadership 52

Leadership Emotional Intelligence Construction Strategic Thinking 52

Customer Think

MAY 24, 2023

Emotional intelligence (EQ) is critical to leadership. Today, we are discussing EQ, what it is, and how it helps your customer strategy and leadership. Daniel Goleman’s work regarding Emotional Intelligence (EQ) has been an […] Some of the best leaders have a higher EQ than IQ.

Emotional Intelligence 59

Emotional Intelligence Leadership Management Customer Experience 59

Planview

JULY 31, 2024

His career has spanned more than 25 years of financial leadership in software and technology companies. Chris also served nearly four years as the CFO of Transplace, a logistics software and managed services company that was successfully sold to Uber in 2021. That’s one thing I’ve always learned and taken to heart.

Leadership 59

Leadership Finance Emotional Intelligence Investors 59

Brooks Group

APRIL 4, 2023

Sales Leadership: Qualities Of A Sales Leader To be an effective leader, you need to make appropriate strategic decisions that fit within your organization’s vision and goals. An excellent candidate must be able to lead a team and manage multiple aspects of the business. Frequently Asked Questions What is Sales Leadership?

Sales Leadership 52

Sales Leadership Leadership Emotional Intelligence Sales 52

CMOE

JULY 19, 2022

Yet: 58% of workforce members haven’t received leadership training. 77% feel there is a leadership gap at their company. workforce) express that their leadership skills are not fully developed. There is a lack of leadership, and this situation needs to change. What Are Leadership Skills? Change management.

Leadership 52

Leadership Emotional Intelligence Construction Strategic Thinking 52

Red Star Kim

APRIL 24, 2023

Telephones in the client journey and client experience mapping Firms often have processes, procedures and protocols for managing telephone calls – both inbound and outbound. This means that extra attention is required to how those calls are managed. These may vary by department or nature of service.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Peter Simoons

MAY 19, 2024

However, the success of these partnerships hinges not just on strategic alignment and shared goals but also critically on the interpersonal skills of those who manage these alliances. With that in mind, what are the key interpersonal skills for alliance managers? Here are some thoughts.

Interpersonal Skills 52

Interpersonal Skills Emotional Intelligence Management Partnership Management 52

Hubspot Sales

JANUARY 31, 2018

For example, if you close new business by regularly offering heavy discounts, you might hit your sales number and impress your manager, but it puts your finance department in a difficult position. If your champion is sold but needs manager approval, ask, “ What are your manager’s goals this quarter? ” Emotional Intelligence.

Emotional Intelligence 111

Emotional Intelligence Decision-making Sales Leadership 111

Hubspot Sales

NOVEMBER 23, 2020

Below, Elsesser shares six key tips to help managers, directors, and other sales leaders boost or maintain sales productivity : How to Boost Sales Productivity Like Aircall Sales Leaders. How to Prevent Burnout at the Manager Level. Recognize that work environments have changed. How Aircall Identifies Team Burnout.

Sales 131

Sales Emotional Intelligence Leadership Sales Analytics 131

Zendesk

AUGUST 10, 2023

The internationally recognized DE&I leader recently spoke during Zendesk’s Women in Leadership event on “ Debunking negotiation myths ,” sharing her insights for being an effective negotiator in today’s competitive business environment. Don’t be scared of your emotions,” Hoover said. Take them, use them.

Negotiation 52

Negotiation Leadership Emotional Intelligence Communication 52

CMOE

FEBRUARY 11, 2022

Like any hard or soft skill, leadership qualities are developed through conscious, consistent learning and training. Top-notch leadership is comprised of many qualities, some more important than others. Following are the top seven qualities we have identified for good team leadership. Display honest and open leadership.

Emotional Intelligence 72

Emotional Intelligence Leadership Decision-making Construction 72