Strategic Account Management Association

MARCH 2, 2022

By Gordon Galzerano, Co-Founder and Managing Partner, Timberwilde Consulting Group. We have to manage stress differently, and we all have to be flexible. Emotional intelligence. Research from Gallup shows that leaders and managers account for 70 percent of employee motivation and happiness.

Emotional Intelligence 400

Emotional Intelligence Innovation Suppliers Leadership 400

Red Star Kim

NOVEMBER 13, 2023

It was good to meet the private client lawyers – some recently promoted to head of department – for a workshop on “ Managing and growing your private client practice” earlier this month. Private client management and marketing: Business plans, recruitment, assessments and automation. kimtasso.com). kimtasso.com).

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

CMOE

JULY 31, 2019

There’s been a lot of talk about emotional intelligence in the last few years. Many people believe that a person’s EQ (emotional quotient) is just as important as IQ , if not more so. Does emotional intelligence affect successful teamwork? Why Is Emotional Intelligence Important for Team Performance?

Emotional Intelligence 67

Emotional Intelligence Meetings Organization Profitability 67

Red Star Kim

MARCH 30, 2023

I’m excited to announce that the Managing Partners’ Forum has just launched a series of six modules for an innovative leadership development programme for firm-wide leaders of small and medium sized professional services firms. Why is the Managing Partners’ Forum Leadership Development programme different?

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

Brooks Group

FEBRUARY 10, 2025

Procurement/Purchasing Managers These key players focus on cost efficiency, vendor reliability, and contract terms. Finance/Budget Managers The money folks need to provide financial justification, budget alignment, and a cost-benefit analysis. Operations Executives These managers seek operational efficiency and ease of implementation.

B2B 75

B2B Emotional Intelligence Stakeholders Value Proposition 75

Customer Think

AUGUST 1, 2024

In this episode of the Sales Leadership Awakening podcast, Steven Rosen and Colleen Stanley delve deep into the crucial subject of emotional intelligence (EI) for sales leaders.

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Red Star Kim

JULY 7, 2023

At this week’s change management for professional practices workshop, I welcomed delegates from legal, accountancy and property firms. Their roles included managing partner, head of HR, operations manager, lawyer and property management team leader. This led to discussions about performance management.

Management 130

Management Emotional Intelligence e-Learning Leadership 130

CMOE

JUNE 18, 2024

In today’s dynamic workplace, the ability to navigate complex emotions and relationships is becoming increasingly important for leaders. Emotional Intelligence (EI) stands out as a crucial skill set that can make or break leadership success.

Emotional Intelligence 52

Emotional Intelligence Leadership Construction Decision-making 52

Red Star Kim

JULY 3, 2023

I’ve just listened again to a podcast about the top six leadership qualities which is included in the Level 6 Marketing Manager Apprenticeship. Personally, I think emotional intelligence (EQ) – particularly self-awareness – and the art of communication to promote collaboration should be in the list.

Leadership 130

Leadership Emotional Intelligence Digital Transformation Communication 130

Red Star Kim

FEBRUARY 28, 2023

This post summarises some of the key themes emerging from the recent online MBL “How to manage and grow your private client practice” full day session . Manage and grow your private client practice – Recruitment, Performance, Segmentation and ROI. Larger professional services firm were using automation in this area.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Sales Gravy

JUNE 15, 2020

On part two of this Sales Gravy podcast series on sleep and sales performance, Jeb Blount (author of Sales EQ) and Jeff Kahn (CEO of Rise Science) discuss the impact of sleep on emotional intelligence and positive mindset. You will be surprised to learn that the lack of sleep makes it more difficult: to control your emotions.

Emotional Intelligence 57

Emotional Intelligence Sales Meetings Management 57

Red Star Kim

FEBRUARY 9, 2023

Here are the highlights on Referrer and Intermediary Management – Silos, Targets and Culture. Targets and targeting of referrer management activities Some firms already had plans for how they intended to develop more work from their referrers and intermediaries. This supported mutual knowledge of their professional work.

Management 130

Management Emotional Intelligence Cybersecurity CRM 130

DemandFarm

NOVEMBER 22, 2024

Do you know how the top key account managers (KAMs) become the top KAMs? Key Focus Areas for High-Impact Account Management Teams 1. This insight-driven approach uncovers opportunities that might go unnoticed, turning account management into a proactive rather than reactive process.

Key Account Management 52

Key Account Management Account Management Management Stakeholders 52

Red Star Kim

DECEMBER 12, 2023

In early December (and despite the train strike), we gathered at the offices of London | Simmons & Simmons (simmons-simmons.com) for a workshop on “Future Marketing and Business Development Manager”. Future Marketing and Business Development Manager: Connections, Collaboration, Context, Creativity, Cause and Continuous learning.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Brooks Group

OCTOBER 14, 2024

Develop skills for creating long-term account management strategies. Emotional Intelligence Develop emotional intelligence soft skills to read and respond to customer emotions. Emotional Intelligence Develop emotional intelligence soft skills to read and respond to customer emotions.

Emotional Intelligence 68

Emotional Intelligence Negotiation Sales Training Construction 68

Brooks Group

MAY 11, 2022

Successful leaders and superior performers can combat this with well-developed emotional intelligence (EQ) skills, which enable them to work well with a wide variety of people because they can respond effectively to rapidly changing conditions in the business world. How to develop your EQ.

Emotional Intelligence 52

Emotional Intelligence Supply Chain Sales Training Facilitation 52

Red Star Kim

FEBRUARY 14, 2023

Manage limiting beliefs During the coaching module, there was much discussion about limiting beliefs or limiting assumptions. So where they believe that something can’t be done – direct them to consider where others have managed to achieve something similar. Delegate views and poll results are shown below.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Red Star Kim

OCTOBER 16, 2023

Referrer Management – Capacity and Capability Capacity – Rational elements of referrer management Throughout the workshop we considered how leadership and organisation (rational activity) supports effective referrer management. Key processes Data is needed to drive key processes supporting referrer management. amongst us.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Hubspot Sales

DECEMBER 20, 2017

They include a salesperson's ability to relate and communicate with others, emotional intelligence, level of charisma and confidence, and more. Emotionally intelligent. After all, you’re combining the strengths of a great rep with the insights, wisdom, and experience of their manager. 6) Emotionally Intelligent.

Emotional Intelligence 145

Emotional Intelligence Communication Meetings Leadership 145

CMOE

JUNE 6, 2019

Increasing your emotional intelligence can improve these and many other experiences at work (and in life). The workplace is a perfect opportunity to practice the five components of emotional intelligence that we’ll explore below. What Is Emotional Intelligence? Our tips and strategies will show you how.

Emotional Intelligence 45

Emotional Intelligence Performance Review Negotiation Meetings 45

CMOE

JULY 31, 2019

There’s been a lot of talk about emotional intelligence in the last few years. Many people believe that a person’s EQ (emotional quotient) is just as important as IQ , if not more so. Does emotional intelligence affect successful teamwork? Why Is Emotional Intelligence Important for Team Performance?

Emotional Intelligence 40

Emotional Intelligence Meetings Organization Profitability 40

Red Star Kim

JUNE 24, 2022

The intersection between the topics of relationship management and psychology is an area of particular interest to me…I covered over 150 topics on this subject on my 2018 book Bloomsbury “ Better Business Relationships” (Bloomsbury). Empathy is one of the core elements of emotional intelligence. Let me explain. . Congruence.

Emotional Intelligence 130

Emotional Intelligence Negotiation Communication Leadership 130

Red Star Kim

MARCH 7, 2023

A key theme arising at the March PM Forum “ Future Marketing/Business Development Manager” (with delegates from legal, accountancy and consultancy firms) was about being overwhelmed. There were conversations about overwhelmed marketing/BD managers, overwhelmed M&BD teams and overwhelmed fee-earners. What are our goals?

Marketing 130

Marketing Management Emotional Intelligence Leadership 130

PandaDoc

JANUARY 27, 2020

Emotional Intelligence for Sales Success: Connect with Customers and Get Results. In order for you to know in which direction to steer the conversation, you’ll need to tap into your inner compass of emotional intelligence. See also: Top sales blogs all sales managers need to follow. By: Colleen Stanley.

Emotional Intelligence 121

Emotional Intelligence Artificial Intelligence Sales Negotiation 121

Red Star Kim

MAY 2, 2023

Traditional capabilities – notably the management of financial and operational resources—remain highly relevant. The top two skills UK employees would be interested in developing in the future are: Leadership and problem-solving (US Leadership, entrepreneurial skills and project management).

Emotional Intelligence 100

Emotional Intelligence Leadership Decision-making Publishing 100

Peter Simoons

APRIL 23, 2023

Thus I wondered “Can AI replace Alliance Managers ?” Can AI Replace Alliance Managers? Even though Alliance Management is an information rich profession, the people involved make the difference. So, for now a better question might be “How can AI assist Alliance Managers?” It still has a lot to learn!

Artificial Intelligence 98

Artificial Intelligence Management Emotional Intelligence Strategic Thinking 98

Account Manager Tips

OCTOBER 21, 2021

They don't need anything As a key account manager, if you've done your job right, there's no reason for them to keep in touch. I once had a client who told me my category was 5% of their spend, so they only wanted to spend 5% of their time managing it. And if they don't, at least you know where things stand. The more you know.

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Key Account Management Client Relationships Negotiation Suppliers 246

Strategic Planning and Management Insights

FEBRUARY 17, 2021

Robin is the Director of Ei4Change , a company that delivers educational training based on emotional intelligence. Today, Robin has taught emotional intelligence skills to over 100,000 people from 175+ countries via online training.

Emotional Intelligence 52

Emotional Intelligence Leadership 52

Miller Heiman Group

FEBRUARY 25, 2020

Our latest study, 2020 Trends in Sales Management , confirms these findings: more than three-quarters of sales managers (78%) struggle to consistently hire sellers who succeed, making hiring the most glaring weakness of today’s sales managers. How Hiring Affects the Bottom Line. Develop a Data-driven Candidate Profile.

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Sales Management Management Emotional Intelligence Sales 97

CMOE

MARCH 11, 2025

Coaching Skills & Strategies Emotional intelligence: Leaders who are emotionally intelligent excel at the human-to-human relationship building that coaching requires. Emotional intelligence includes empathy, self-awareness, self-regulation, and social skills.

Emotional Intelligence 52

Emotional Intelligence Construction Prioritization Communication 52

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

MTD Sales Training

NOVEMBER 27, 2017

So, what should a business development manager (BDM) develop as habits, the normal way of behaving? This is the first element of a higher level of emotional intelligence. Managing Director. The post 7 Habits Of Highly Successful Business Development Managers appeared first on MTD Sales Training. Happy Selling!

Management 106

Management Emotional Intelligence Profitability Sales Training 106

Red Star Kim

NOVEMBER 2, 2022

I facilitated an inhouse change management workshop for a law firm recently. We looked at change management through the lens of both individual and organisational change. And here are 20 insights on change management processes and communication. Change management process. Change communications.

Communication 100

Communication Management Stakeholders Emotional Intelligence 100

Red Star Kim

OCTOBER 1, 2023

Then the objective is to activate reward response to motivate people more effectively using internal rewards.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Red Star Kim

OCTOBER 19, 2023

We explored the fundamentals of relationships, managing inbound calls and planning outbound calls. Telephone call challenges: Emotions, data, selling and follow up. This article supplements the learning resources from the session.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Hubspot Sales

AUGUST 31, 2022

For the reps who are on the more introverted side or maybe even new to a management role, rest assured that charisma is something that can be learned, according to a study from the Academy of Management. Emotional intelligence (EQ). Take this free emotional intelligence quiz from the University of Berkeley-California.

Emotional Intelligence 145

Emotional Intelligence Publishing Communication Management 145

Hubspot Sales

NOVEMBER 8, 2023

Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. Fortunately, there are valuable best practices that can help aspiring sales managers excel in their positions. Best Practices for Sales Managers 1. Your skill as a manager is only as good as your foundation.

Sales Management 116

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