Brooks Group

APRIL 24, 2025

This training must go beyond traditional sales techniques to include negotiation skills for difficult conversations, value articulation in challenging markets, and the emotional intelligence to recognize when customers are considering alternatives. Resolution: Ways to reach constructive outcomes that preserve relationships.

Supply Chain 52

Supply Chain Negotiation Emotional Intelligence Construction 52

PandaDoc

JANUARY 27, 2020

Emotional Intelligence for Sales Success: Connect with Customers and Get Results. In order for you to know in which direction to steer the conversation, you’ll need to tap into your inner compass of emotional intelligence. See also: Top sales blogs all sales managers need to follow. By: Colleen Stanley. Learn more.

Emotional Intelligence 121

Emotional Intelligence Artificial Intelligence Sales Negotiation 121

Peter Simoons

APRIL 23, 2023

Thus I wondered “Can AI replace Alliance Managers ?” Can AI Replace Alliance Managers? Even though Alliance Management is an information rich profession, the people involved make the difference. So, for now a better question might be “How can AI assist Alliance Managers?” It still has a lot to learn!

Artificial Intelligence 98

Artificial Intelligence Management Emotional Intelligence Strategic Thinking 98

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

CMOE

JUNE 6, 2019

Increasing your emotional intelligence can improve these and many other experiences at work (and in life). The workplace is a perfect opportunity to practice the five components of emotional intelligence that we’ll explore below. What Is Emotional Intelligence? Our tips and strategies will show you how.

Emotional Intelligence 45

Emotional Intelligence Performance Review Negotiation Meetings 45

Red Star Kim

FEBRUARY 21, 2024

See the section below on negotiation. When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. What management systems are required? How will you win?

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Zendesk

AUGUST 10, 2023

High-stakes negotiations can be challenging for even the most seasoned executive. The internationally recognized DE&I leader recently spoke during Zendesk’s Women in Leadership event on “ Debunking negotiation myths ,” sharing her insights for being an effective negotiator in today’s competitive business environment.

Negotiation 52

Negotiation Leadership Emotional Intelligence Communication 52

Brooks Group

JULY 30, 2024

Listening, questioning, negotiating, closing—today’s sales professionals need so many different selling skills to succeed. Sales Development Tip: Work with your sellers on their interpersonal skills and emotional intelligence , and share techniques for building strong relationships.

Interpersonal Skills 103

Interpersonal Skills Negotiation Emotional Intelligence Sales Training 103

Brooks Group

SEPTEMBER 21, 2022

Everyone from customer service to sales managers, and sometimes even the C-suite, understand what the sales team is doing in the field and how they can best support them, given their respective roles. Increase Your Emotional Intelligence (EQ). Confidence increases credibility, which in turn builds trust.

Emotional Intelligence 96

Emotional Intelligence Negotiation Sales Training Decision-making 96

Hubspot Sales

FEBRUARY 2, 2018

These emotions are tied to external situations and psychological stimuli. So, put your great communication skills to work, draw on your sales superpower of reading the room, and use these seven psychological tips for managing difficult prospects to save your deal. It’s equally helpful when managing challenging problems.

Negotiation 111

Negotiation Emotional Intelligence Decision-making Communication 111

Zendesk

JANUARY 19, 2021

“Conflict brings out truth, creativity, and resolution,” wrote veteran hostage negotiator and conflict management expert Chris Voss in his 2016 book, Never Split the Difference: Negotiating as if Your Life Depended on It. Agent vs. manager. Learn more about managing customer anger. Peer vs. Peer.

Negotiation 96

Negotiation Emotional Intelligence Communication Management 96

Hubspot Sales

AUGUST 24, 2023

In addition to managing customer contacts, reps are responsible for preparing reports, generating leads, and all other related administrative tasks. Viva Sales integrates seamlessly with Salesforce CRM, allowing a centralized view of customer data and a holistic sales and customer relationship management approach.

Artificial Intelligence 98

Artificial Intelligence Emotional Intelligence Negotiation Sales 98

Red Star Kim

NOVEMBER 1, 2023

Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking. Processes and skills for managing opportunities and pipelines can be lacking. Time and capacity – Many fee-earners are stretched and compelled to manage large amounts of client work under heavy time pressures.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Zendesk

NOVEMBER 2, 2022

Looks like it’s time to begin negotiations. Companies with no formal negotiation process in place show a 63.3 In this guide, we’ll cover what a sales negotiation is, why it’s crucial to have a clear negotiation strategy and tactics, and which skills your team should start honing now. What is a sales negotiation?

Negotiation 52

Negotiation Sales Decision-making Emotional Intelligence 52

Red Star Kim

MAY 22, 2023

So this is another “intelligence” to add to emotional intelligence and cultural intelligence. She goes on to mention that you can raise the level of trust neurochemically by shaking hands (and doing so before a negotiation increases the chance of a positive outcome).

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

Red Star Kim

FEBRUARY 22, 2024

It’s helpful in conversations, critical thinking and negotiation. Long before I learned of the value of Socratic questioning in coaching and counselling, I remember an editor asking me to use Socratic questioning in some writing. Socratic questioning is a way to drive logical argument. So what is Socratic questioning? Questioning skills).

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Red Star Kim

MARCH 1, 2024

At the recent Training – PM Forum on “ Buy-in, engagement and stakeholder management ” workshop we welcomed executive and manager delegates from legal and accountancy firms as well as a delegate from Poland. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). Everyone is different.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

CMOE

AUGUST 24, 2022

If you’re a manager, supervisor, or group leader, you may oversee a team or individual contributors who turn to you for guidance. You’ll be a better leader if you have more leadership traits , and even if you aren’t a manager, it’s crucial to have some experience with and aptitude for leadership. Emotional Intelligence.

Interpersonal Skills 11

Interpersonal Skills Emotional Intelligence Negotiation Leadership 11

Arpedio

OCTOBER 17, 2023

How to build a winning account management team Account Management Software ← Back to blog A winning account management team can be your secret weapon to supercharge your company’s growth and customer satisfaction. But how do you assemble, nurture, and lead a high-performing account management team?

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Jermaine Edwards

DECEMBER 6, 2023

Sometimes called perspective-taking, this kind of empathy can help in, say, a negotiation or in motivating people. A study at the University of Birmingham found, for example, that managers who are good at perspective-taking were able to move workers to give their best efforts. TWO: Competence demonstrate value Here’s the truth.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Chally

JANUARY 27, 2022

Find more for team leaders in our key habits of a successful sales manager. Soft skills, also known as interpersonal skills, equate to having a higher emotional intelligence. Using communication, storytelling, and negotiation tactics, a salesperson demonstrates the ability to understand and connect with buyers.

Interpersonal Skills 52

Interpersonal Skills Emotional Intelligence Negotiation Sales 52

Chally

JANUARY 27, 2022

Find more for team leaders in our key habits of a successful sales manager. Soft skills, also known as interpersonal skills, equate to having a higher emotional intelligence. Using communication, storytelling, and negotiation tactics, a salesperson demonstrates the ability to understand and connect with buyers.

Interpersonal Skills 52

Interpersonal Skills Emotional Intelligence Negotiation Sales 52

SBI

MARCH 19, 2013

Hard skills include such things as effective cold-calling, presentation skills, overcoming objections, skillful questioning, getting past the gate-keeper, negotiation skills, how to sell value, qualifying prospects, and closing techniques. Management can’t rely on forecasts. Sales Issues.

Interpersonal Skills 50

Interpersonal Skills Sales Emotional Intelligence Decision-making 50

CMOE

APRIL 27, 2021

Conflict Management. They ask for ideas from all team members—not just from management—as they understand this will lead to more impactful decisions. Conflict Is Managed—Not Avoided. Why Is Conflict Carefully Managed in High-Performing Teams? What Does Effective Conflict Management Look Like? Decisiveness.

Decision-making 72

Decision-making Innovation Emotional Intelligence Leadership 72

MDI Training

NOVEMBER 14, 2023

Implementing strategies AI can assist in project and resource management. While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotional intelligence required for effective coaching is a capability that AI has not yet fully achieved. What do we delegate?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

PandaDoc

NOVEMBER 26, 2018

According to the Society for Human Resource Management , recruiting, hiring, and onboarding a new employee can cost as much as $240,000. Interview tip: “If we asked your manager what you need to improve on, what would they say? And they’ll stay calm and won’t be easily flustered during the negotiation process.

Sales 61

Sales Software Software Onboarding 61

PandaDoc

MAY 28, 2024

Tools like CRM and document workflow management software are key to a seamless transition to consulting sales. Speaking of sales documents, check out our free sales proposal template before negotiating your next deal. This information scores them points with their manager. SDR and closers give prospect feedback to management.

Sales 52

Sales e-Learning Healthcare Software 52

SmartKarrot

MAY 30, 2023

For us, a person’s understanding of others, emotional intelligence, love of working through problems, and positivity are paramount. You will form close ties with important users and stakeholders in this capacity, manage a number of accounts across EMEA, and develop and carry out growth plans. Close deals after negotiation.

Customer Success 19

Customer Success Emotional Intelligence Stakeholders Negotiation 19

SmartKarrot

JUNE 6, 2022

Customer trainers educate customer success managers and customer service representatives. 7 Essential Hiring Tips for Hiring Managers while choosing a Customer Trainer. Customer success involves a variety of professionals who focus on delivering the best for customers. Who is a Customer Trainer? Like what you are reading?

Emotional Intelligence 10

Emotional Intelligence Customer Success Media Negotiation 10

Red Star Kim

JANUARY 23, 2023

But what we also learned from the Pandemic was the importance of soft skills – how we manage ourselves and interact with others. Improve self-awareness (and emotional intelligence) Emotional intelligence (EQ or EI) quotient is a technical term covering many soft skills.

Emotional Intelligence 130

Emotional Intelligence Communication Digitalization Publishing 130

Red Star Kim

OCTOBER 13, 2023

At the 28 th PM Forum Annual Conference in September I (in my capacity as Head of Training and Learning Transfer of the Managing Partners’ Forum and PM Forum), co-presented breakout sessions with Julie McConnell of international law firm White & Case. Senior management and human resource professionals stressed the need for transparency.

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Red Star Kim

SEPTEMBER 5, 2023

There’s information about Howard Gardener’ multiple intelligences and emotional intelligence. Topics include: Professional and Practical skills for Marketing & BD Assistants, The Proactive Marketing Executive and Future Marketing Manager. So I’m confident you could skip some of this material if necessary.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Red Star Kim

DECEMBER 7, 2023

Active Listening (Video) (kimtasso.com) There’s analysis of the use of “ and” rather than “but ”, the idea of priming conversations and distortions, deletions and generalisations), influential speaking (framing and the Milton model, “agreement is influence, disagreement is resistance”, pre-frames, softening requests), negotiation (chunking), presentations (..)

Emotional Intelligence 100

Emotional Intelligence Publishing Communication Negotiation 100

Red Star Kim

FEBRUARY 9, 2023

your line manager) or the Human Resources (HR) team to address the behaviour. If there is need to raise a formal grievance your line manager should ensure you avoid contact with the employee while the investigation takes place. other men) in order for them to function. What action to take?

Emotional Intelligence 130

Emotional Intelligence Negotiation Publishing Management 130

Account Management Skills

MARCH 2, 2021

Throughout her career she’s managed many different agencies and so is in a very good position to provide the ‘client side’ perspective on how agencies manage her business. Why being genuine and empathetic is so important to the account management role. * You know, there’s lots of examples of this.

Marketing 52

Marketing Account Management Meetings Media 52

Hubspot Sales

FEBRUARY 17, 2025

I want to ensure my job performance aligns with my managers and teams expectations. Thats true for many people 41% of survey respondents claim employee training helps their time-management skills. Reduced Supervision Needs As a newer hire at a former internship, I dreaded how often I needed to ping my manager for help.

Emotional Intelligence 52

Emotional Intelligence Onboarding Interpersonal Skills Prioritization 52