Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Shapiro Negotiations

MARCH 9, 2023

The art of negotiation is being able to interact and communicate with others effectively to reach a goal — and it is a skill you likely use in your work every day. When you work in sales, your goal in a negotiation may be to ensure your clients’ needs are met through a variety of the products you offer.

Negotiation 52

Negotiation Emotional Intelligence Construction Meetings 52

Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. A challenging role requiring deep insight into potential clients and value propositions as well as a great deal of confidence.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Brooks Group

JULY 30, 2024

Listening, questioning, negotiating, closing—today’s sales professionals need so many different selling skills to succeed. Sales Development Tip: Work with your sellers on their interpersonal skills and emotional intelligence , and share techniques for building strong relationships.

Interpersonal Skills 95

Interpersonal Skills Negotiation Emotional Intelligence Sales Training 95

Hubspot Sales

FEBRUARY 2, 2018

Take the following scenario: Prospect: “ I’m frustrated because we have a limited budget and you’re unwilling to negotiate enough on price.”. Then, respond by reflecting the thoughts and feelings you heard back to your prospect: Prospect: “ I’m frustrated because we have a limited budget and you’re unwilling to negotiate enough on price.”.

Negotiation 111

Negotiation Emotional Intelligence Decision-making Communication 111

Red Star Kim

MAY 22, 2023

So this is another “intelligence” to add to emotional intelligence and cultural intelligence. She goes on to mention that you can raise the level of trust neurochemically by shaking hands (and doing so before a negotiation increases the chance of a positive outcome). Excite: What excited you the most?

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

Zendesk

JANUARY 19, 2021

“Conflict brings out truth, creativity, and resolution,” wrote veteran hostage negotiator and conflict management expert Chris Voss in his 2016 book, Never Split the Difference: Negotiating as if Your Life Depended on It. Both the manager and agent should show empathy and use negotiation tactics to resolve the issue.

Negotiation 96

Negotiation Emotional Intelligence Communication Management 96

Zendesk

NOVEMBER 2, 2022

Looks like it’s time to begin negotiations. Companies with no formal negotiation process in place show a 63.3 In this guide, we’ll cover what a sales negotiation is, why it’s crucial to have a clear negotiation strategy and tactics, and which skills your team should start honing now. What is a sales negotiation?

Negotiation 52

Negotiation Sales Decision-making Emotional Intelligence 52

Red Star Kim

FEBRUARY 22, 2024

It’s helpful in conversations, critical thinking and negotiation. Long before I learned of the value of Socratic questioning in coaching and counselling, I remember an editor asking me to use Socratic questioning in some writing. Socratic questioning is a way to drive logical argument. So what is Socratic questioning? Questioning skills).

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Hubspot Sales

AUGUST 24, 2023

Complex Problem-Solving and Emotional Intelligence While AI has made significant strides in problem-solving and data analysis, it still needs to improve emotional intelligence and adaptability. They may need help understanding and responding appropriately to emotional cues or display a genuine concern for customer needs.

Artificial Intelligence 98

Artificial Intelligence Emotional Intelligence Negotiation Sales 98

Red Star Kim

MARCH 1, 2024

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). And we can ask questions Why are questions so important? Questioning skills) (kimtasso.com). This way we build mutual understanding and empathy. Everyone is different. We must be realistic about time constraints.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

CMOE

AUGUST 24, 2022

Emotional Intelligence. One of the most important leadership qualities in the workplace is emotional intelligence, a competency that enables people to comprehend and control their own emotions and read and understand the emotions of their teammates. Empathy is a close relative of emotional intelligence.

Interpersonal Skills 11

Interpersonal Skills Emotional Intelligence Negotiation Leadership 11

Chally

JANUARY 27, 2022

In order to meet quotas or exceed expectations, these ten skills require honing your soft skills as well as direct and indirect customer relations. Soft skills, also known as interpersonal skills, equate to having a higher emotional intelligence. The desire to win the day at any cost can overpower all other senses.

Interpersonal Skills 52

Interpersonal Skills Emotional Intelligence Negotiation Sales 52

Chally

JANUARY 27, 2022

In order to meet quotas or exceed expectations, these ten skills require honing your soft skills as well as direct and indirect customer relations. Soft skills, also known as interpersonal skills, equate to having a higher emotional intelligence. It can be difficult not to focus on meeting quotas or sales targets.

Interpersonal Skills 52

Interpersonal Skills Emotional Intelligence Negotiation Sales 52

Jermaine Edwards

DECEMBER 6, 2023

Sometimes called perspective-taking, this kind of empathy can help in, say, a negotiation or in motivating people. emotional empathy – when you feel physically along with the other person, as though their emotions were contagious. We prepare for our meetings and calls with clients. This isn’t easy. Simply say. “I

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

SBI

MARCH 19, 2013

Hard skills include such things as effective cold-calling, presentation skills, overcoming objections, skillful questioning, getting past the gate-keeper, negotiation skills, how to sell value, qualifying prospects, and closing techniques. Poor Prospecting Results: Hard Skill-Sets: OneSource - Prospect Intelligence. Sales Issues.

Interpersonal Skills 50

Interpersonal Skills Sales Emotional Intelligence Decision-making 50

MDI Training

NOVEMBER 14, 2023

While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotional intelligence required for effective coaching is a capability that AI has not yet fully achieved. I show the answer in the meeting and we discuss it. How can AI contribute to corporate management?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Arpedio

OCTOBER 17, 2023

Effective recruitment strategies may include: Behavioral interviews: Conduct in-depth interviews to assess a candidate’s problem-solving skills, emotional intelligence, and their ability to handle challenging client situations.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

CMOE

APRIL 27, 2021

To get started, pose these questions to yourself, in one-on-one discussions with team contributors, or in team meetings: What are some things you have valued in your role and throughout your career? Successes can be celebrated during company or team meetings or in company newsletters. What Does Celebration of Achievement Look Like?

Decision-making 72

Decision-making Innovation Emotional Intelligence Leadership 72

PandaDoc

NOVEMBER 26, 2018

And they’ll stay calm and won’t be easily flustered during the negotiation process. EQ is more important than one’s Intelligence Quotient (IQ) when it comes to success in business. Once your reps meet their goals, they start over at zero the next month. They don’t say things they’ll end up regretting later.

Sales 61

Sales Software Software Onboarding 61

PandaDoc

MAY 28, 2024

Consultative sales, by definition, is a selling strategy that focuses on meeting customer needs. Speaking of sales documents, check out our free sales proposal template before negotiating your next deal. Giving prospects the chance to speak ensures you meet their needs and give them what they want. What is consultative sales?

Sales 52

Sales e-Learning Healthcare Software 52

Account Management Skills

MARCH 2, 2021

. * The worst thing agencies can do during client meetings and pitches. * How to treat the client when having meetings and do your homework before meeting clients. * The importance of taking the time to do your research before client meetings and pitches. * Transcript: Jenny .

Marketing 52

Marketing Account Management Meetings Media 52

SmartKarrot

JUNE 6, 2022

A customer trainer creates worksheets, prepares agendas, meets persons online and in-person, and surveys customer behavior. Some of the common must-have skills for a customer trainer are conflict management, anger management, persuasion, emotional intelligence , tech-literacy, and a positive attitude. Role of a Customer Trainer.

Emotional Intelligence 10

Emotional Intelligence Customer Success Media Negotiation 10

Red Star Kim

OCTOBER 13, 2023

(Video) (kimtasso.com) Essential soft skills for lawyers (kimtasso.com) Insights included: Process Clarity of learning aims Processes to capture new learning and training needs Methods to measure satisfaction, effectiveness and impact Technology harnessed with online learning platforms that provide both suggestions and standard content Allow people (..)

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Red Star Kim

SEPTEMBER 5, 2023

There’s information about Howard Gardener’ multiple intelligences and emotional intelligence. So I’m confident you could skip some of this material if necessary. Soft skills It’s jam-packed with research evidence, so you know the information is reliable. And how these need to be considered in learning environments.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Hubspot Sales

FEBRUARY 17, 2025

After meetings, I would transcribe the notes onto my laptop, check for grammar and spelling errors, and then email them to the meeting invite. An employee training session taught me a much more efficient process that involves taking meeting minutes in a live Google document. So, how am I supposed to clear out time for training?

Emotional Intelligence 52

Emotional Intelligence Onboarding Interpersonal Skills Prioritization 52