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7 Sales Negotiation Tips

Brooks Group

Sales negotiation is a critical skill for any sales professional. Whether you’re negotiating with a potential customer or working out the details of a contract, being able to negotiate effectively can make the difference between success and failure. Negotiation is not easy. What is Sales Negotiation?

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The Difference Between Customer Satisfaction vs. Customer Loyalty

Brooks Group

To use this approach effectively, sales professionals must be able to ask open-ended questions , listen actively, problem-solve, negotiate, and focus on value rather than price. Emotional Intelligence Develop emotional intelligence soft skills to read and respond to customer emotions.

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Top 11 Professional Selling Skills

Brooks Group

Listening, questioning, negotiating, closing—today’s sales professionals need so many different selling skills to succeed. Sales Development Tip: Work with your sellers on their interpersonal skills and emotional intelligence , and share techniques for building strong relationships.

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Upskill to Upsell: Four Tips for Upselling

Brooks Group

Increase Your Emotional Intelligence (EQ). Emotional intelligence, also referred to as Emotional Quotient, is the ability to be aware of one’s own emotions and the emotions of others, and to manage them in a productive and empathetic manner.

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The Roles and Responsibilities of a Customer Trainer (and 7 Essential Hiring Tips)

SmartKarrot

Some of the common must-have skills for a customer trainer are conflict management, anger management, persuasion, emotional intelligence , tech-literacy, and a positive attitude. This can include empathy, a sense of humor, or even more. They need to be good with words, people, and body language.