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Banking on Transformation: Unlock the Future of Financial Services with Value Stream Management

Planview

Financial services organizations are navigating a rapid pace of change, driven by technological advancements, shifting consumer demands, and the complexity of global economic forces. Complex Operating Models : Transitioning from traditional to digital-first operations requires agile frameworks that prioritize outcomes over outputs.

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How to Manage a Sales Pipeline for a Financial Services Company

Nutshell

As a financial services company, it’s important to have a well-defined pipeline to track and manage leads effectively, hit your sales targets faster, and boost the overall productivity of your sales team. In this article, you’ll learn the five best practices for managing a sales pipeline in your financial services business.

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How to use AI to cut customer service costs in financial services

Zendesk

Financial services are at a pivotal point in the industry. And while there’s increasing pressure to cut costs , financial services companies must take a prudent approach (not a slash and burn) to preserve the customer experience. As we emerge from the pandemic, some things haven’t changed: virtual work is the new normal.

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How a Financial Services Provider Used VSM to Increase Delivery Efficiency

Planview

A case in point is the journey of a global financial services company that recently adopted Planview’s Value Stream Management (VSM) solution. This entailed shifting from a fragmented to a unified approach and prioritizing where the true value was generated in the value stream.

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Scaling with CX is more important than ever. Here’s how to take advantage

Zendesk

For example, according to Zendesk’s research, 57 percent of financial services respondents indicated a significant link between customer service and cross-sell revenues. Financial services & fintech. Meanwhile, 74 percent of financial business leaders say agents play a crucial role in customer retention.

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You’re Overlooking a Surprising Way to Qualify Leads in 2018

Hubspot Sales

After studying several thousand sales professionals around the world, we found star performers place one attribute above all others when qualifying and prioritizing sales opportunities: They seek out organizations -- or opportunities -- undergoing some sort of change. the impact of regulatory reform on financial services companies).

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How to prioritize your CX budget

Zendesk

Financial Services & FinTech. While 54 percent of financial services companies saw budget increases for CX in 2020, 21 percent faced decreases. While 54 percent of financial services companies saw budget increases for CX in 2020, 21 percent faced decreases.